5119 Content Management Programmer/Analyst


TITLE Content Management Programmer/Analyst




IMMEDIATE SUPERVISOR Director of Web and New Media

MAJOR ADMINISTRATOR Vice President for Marketing and Communications


The Content Management Programmer/Analyst plans, implements, and maintains the University’s web content management system and provides technical support to web developers. The Content Management Programmer/Analyst manages the Web Help Desk function and staffing.


Education: An Associate’s degree or the equivalent is required. A Bachelor's degree with an emphasis in information technology-related courses is preferred.

Experience: Two years of experience in the design and programming of database-driven web applications is required. Experience in business application programming is preferred. Experience with help desk functions and web content management systems is preferred. Experience programming in a team-oriented environment is preferred. Work experience in higher education is preferred.

Skills: Proficiency in the design and programming of dynamic web applications is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. Effective verbal and written communication skills are required. The ability to program XML and cascading style sheets is preferred. Proficiency in the development of relational databases and queries is preferred.

Effort: Extended periods of time working at a computer workstation are required.


1. Installs, configures, and administers the web content management system, to include template/module programming, testing, quality control and ongoing support of the system.

2. Fulfills requests for web content management system programming services by formulating a general plan for the request in conjunction with the requesting client and the Director of Web and New Media.

3. Supports the design, development, testing, and maintenance of the University’s web content management system by developing web-related solutions and collaborating with Computer Services and others to construct interfaces for University data.

4. Supports web developers by answering questions, providing technical assistance, offering training, managing the Web Help Desk operation, creating and maintaining documentation of Help Desk materials and processes, and supervising the Web Help Desk staff.

5. Serves as the technical lead for the content management system on the Springfield campus and interfaces with and supports technical leads on the West Plains, Mountain Grove, and China campuses.

6. Effectively resolves web-related programming problems by conducting thorough analyses of problems and employing appropriate debugging techniques and aids to resolve the problems.

7. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

8. Remains competent and current through self-directed professional reading, developing and maintaining professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Director of Web and New Media.

9. Contributes to the overall success of the Web and New Media by performing all other essential duties as assigned by the Director of Web and New Media.


The Content Management Programmer/Analyst is supervised by the Director of Web and New Media and supervises student workers.




Factor 1: Educational/Experience Requirements of the Job

Level 6 - 1182 Points: A combination of education and experience equivalent to a Level 6 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.

Factor 2: Supervisory Responsibility

Level 3 - 897 Points: Regular but limited supervision and training of small numbers of student or part-time workers is required where the nature of supervision is largely confined to scheduling work and/or assigning tasks. Supervision at this level may also involve directing the work assignments of one or more full-time employees, but supervision typically does not include a full range of supervisory responsibilities, and the supervisory duties typically do not consume a large portion of the work day.

Factor 3: Skill, Complexity, and Technical Mastery

Level 6.5 - 2050 Points: Skill, complexity, and technical mastery is somewhat above requirements for a level at 1900, but somewhat below the skill, complexity, and technical mastery requirements at level 2200.

Factor 4: Budgetary Control

Level 2 - 386 Points: Individuals in jobs at this level actively document, monitor, and control expenditures. At this level incumbents may recommend minor expenditures but have no real authority over budgets.

Factor 5: Work Environment and Physical Demands

Level 1 - 25 Points: The work environment has only everyday discomforts associated with an office or commercial vehicle. The work area is adequately lighted, heated or cooled, and ventilated. Work is largely sedentary involving mostly sitting with occasional walking, standing, bending, or carrying of small items. No special physical demands are required of the work.

Factor 6: Work Impact and Effect

Level 5 - 3780 Points: Work products or services directly impact the entire university system and the well-being of large numbers of individuals. Typically the work is complex and may involve addressing conventional problems or situations with established methods or resolving critical problems or developing new processes or models to address specific problems. Improperly performed work and/or equipment or software failures produce errors and delays that affect the operations and/or reputations of the entire University. Improperly performed work and/or equipment or software failures may be remedied in the short to medium term, but at very substantial cost of time and resources. The scope of improperly performed work and/or equipment or software failure is system-wide and the nature of the activity requires that emergency repairs be performed.