5590 Clothing-Soft Goods Manager


TITLE Clothing-Soft Goods Manager




IMMEDIATE SUPERVISOR Director of the Bookstore

MAJOR ADMINISTRATOR Vice President for Student Affairs


The Clothing/Soft Goods Manager works with vendors to design and order merchandise such as novelty items and clothing, assures adequate stock and controls inventory, plans promotions, designs displays, oversees the receiving and stocking of merchandise, plans and produces the annual catalog, and assures the provision of excellent customer service by providing training and supervision of employees.


Education: A bachelor’s degree is required.

Experience: Two years experience in purchasing, supervision, and inventory control is required. Retail management experience is preferred.

Skills: Effective communication skills are required. Ten-key calculator skills are required. Computer literacy is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Effort: Must be able to lift and carry fifty pounds on a regular basis.


1. Ensures an adequate supply of in-demand novelty items and clothing by monitoring fashion trends, working with vendors, determining the marketability of merchandise, purchasing specific items in appropriate quantities, and maintaining accurate inventory control.

2. Ensures that clothing and novelty items are featured within the bookstore by creating attractive in-store displays of merchandise.

3. Enhances departmental operations thus contributing to cooperative relations by ensuring that the novelty and clothing orders bar coding process to identify each garment on the point-of-sale system is maintained and resolving problems regarding incorrect shipments, damaged goods, errors in billing, and returns and credits due from vendors.

4. Ensures that novelty items and apparel are made available to the broadest potential customer base by creating displays and stocking the BearWear Shop in JQH Arena and the stands at Plaster Sports Complex during football season and resolving problems with these satellite apparel locations.

5. Assists in maintaining a profitable University Bookstore operation by assuring that the receiving, pricing, and processing invoices for novelty items and clothing is accomplished correctly and efficiently, reviewing and processing bills for payment, approving all apparel, novelty, and supply expenditures, and developing and maintaining a budget for the general merchandising department, a twelve month sales plan, and projected financials for the upcoming fiscal year.

6. Provides supervision and leadership for staff by monitoring work activity of staff, providing training as needed, scheduling work assignments, and completing performance evaluations.

7. Ensures that the bookstore is able to meet the demands of three graduation exercises annually by ordering and maintaining an inventory of commencement regalia and assisting with the bidding process every four years.

8. Assures that the bookstore offers attractive products in a timely manner for the Bookstore Alumni catalog by planning, selecting, and purchasing clothing and novelty items that appeal to alumni and assuring that orders are processed and shipped in a timely manner.

9. Promotes a positive image of the University Bookstore and creates a caring attitude for students and the general public by resolving customer complaints and assuring that staff provide excellent customer service and help customers with selection decisions and locating merchandise within the store.

10. Helps to reach a larger client base by overseeing the design and production of the Gift Catalog.

11. Assures a seamless and continuous transition of authority in the absence of the Director of the Bookstore by following established policies and guidelines.

12. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

13. Maintains competency in current skills and develops new skills as the job requires by attending training and/or courses as required by the Director of the Bookstore.

14. Contributes to the overall success of the University Bookstore operation by performing all other duties as assigned.


The Clothing/Soft Goods Manager is supervised by the Director of the Bookstore and supervises full-time, part-time, and student employees.




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 3 - 1500 Points: Entry-level knowledge of the principles, concepts, practices, and methods of an administrative, managerial, technical, or professional specialty. Knowledge permits employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in professional or technical areas including accounting or auditing, financial management, business administration, human resources, law, engineering, science, or medicine, while gaining familiarity with the University's policies and goals, business practices, and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project, or to complete stages of a multi-phase project. Alternatively, knowledge at this level might also permit the employee to carry out recurring tasks and routine assignments requiring moderate experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty. Knowledge requirements may also include a limited amount of related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with a moderate level of additional related work experience or a non-specific Master's degree requirement with some related work experience.

Factor 2: Supervisory Responsibility

Level 3 - 270 Points: Supervision of a limited number of (a) operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a very small number of professional employees, or an equivalent combination of (a) and (b). The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is generally responsible for training, planning, and directing the work of permanent employees, and provides major input into hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks.

Factor 3: Interactions with Others

Level 3 - 250 Points: The purpose of interactions is to advise or counsel others to solve recurring and structured problems, and/or to plan or coordinate work efforts with other employees who are working toward common goals in situations where relationships are generally cooperative. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public. These types of interactions require normal interpersonal skills.

Factor 4: Job Controls and Guidelines

Level 3 - 500 Points: The employee operates under general supervision expressed in terms of program goals and objectives, priorities, and deadlines. Administrative supervision is given through statements of overall program or project objectives and available resources. Administrative guidelines are relatively comprehensive and the employee need only to fill in gaps in interpretation and adapt established methods to perform recurring activities. In unforeseen situations, the employee must interpret inadequate or incomplete guidelines, develop plans, and initiate new methods to complete assignments based on those interpretations. Assignments are normally related in function, but the work requires many different processes and methods applied to an established administrative or professional field. Problems are typically the result of unusual circumstances, variations in approach, or incomplete or conflicting data. The employee must interpret and refine methods to complete assignments. Characteristic jobs at this level may involve directing single-purpose programs or performing complex, but precedented, technical or professional work.

Factor 5: Managerial Responsibility

Level 4 - 1500 Points: Work involves the primary accountability for a smaller department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the University. Work activities have a direct and substantial impact on the department. While work activities do have some effect on the efficiency and reputation of the cost center, departments, programs, or processes at this level represent a relatively minor function within the cost center. Employees in jobs at this level may have responsibility for developing budgets, distributing budgeted funds, and exercising the primary control over a relatively small budget.