5176 Workflow Systems Analyst


TITLE Workflow Systems Analyst





MAJOR ADMINISTRATOR Coordinator of Management Information Systems


The Workflow Systems Analyst is responsible for providing electronic workflow and imaging systems that support the administrative and academic departments of the University.  The Workflow Systems Analyst analyzes, designs, develops, and documents electronic workflow systems, serves as project leader to guide systems through programming, testing, and implementation and provides ongoing support to users through maintenance and troubleshooting.  The Workflow Systems Analyst also serves as the specialist for imaging applications in conjunction with Systems Analysts.


Education: A Bachelor’s degree or the equivalent is required.  A Bachelor’s degree, with an emphasis in a computer-related field, is preferred.

Experience: A minimum of two years of experience in at least one of the following areas is required: a) business process improvement and/or project management of information technology projects or b) systems design and/or development of enterprise-level business applications using web and/or database systems with fluency exhibited in at least two of the following: PL/SQL, SQL, Argos, AppMan, HTML, ASP, .NET, JavaScript, VB Script, XML, CSS, Java, Groovy, Grails, Ellucian’s Banner Suite, Oracle, or similar tools. Experience with relational databases is required.  Work experience in higher education is preferred. Previous work experience with imaging systems and workflow is preferred. Experience in the design and development of electronic workflow systems is preferred.  Project lead experience is preferred.

Skills: The ability to understand and manage complex software and database systems is required.  The ability to manage concurrent projects, reason analytically, and work with people possessing differing levels of technical knowledge is required.  The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems is required.  Effective verbal and written communication skills and a proficiency in writing technical specifications are required.  Proficiency in the design and coding of Web-related applications is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Other: The twenty-four hour scope of University operations requires this position to be available evenings, nights, and weekends to respond to calls regarding questions or problems with the University’s computing systems.


1.  Supports the effective business operation of the University by designing, developing, testing, and maintaining electronic workflow and imaging applications, including those that interface with University data, and by implementing workflow technologies that serve the departments of the University.

2.  Promotes communication and efficiencies within the academic and administrative offices of the University by automating the approval and routing processes associated with form-driven business activities.

3.  Responds to requests for electronic workflow services by conducting analysis with the user departments and by formulating general plans for addressing the specified needs.

4. Provides primary support for the Banner Document Management System (BDMS), by evaluating releases, fixes, and related service requests, identifying BDMS incidents, and tracking the incidents through resolution.

5.  Develops instructions for Programmers and Programmer/Analysts by creating detailed design specifications including system narratives, file layouts, screen layouts, report layouts, and program narratives.

6.  Effectively resolves programming problems by conducting thorough analysis of problems and employing appropriate debugging techniques and aids to resolve the problems.

7.  Promotes the development of Programmers and Programmer/Analysts by supervising their coding techniques, assigning analytical responsibilities as deemed appropriate, and participating in performance reviews.

8.  Promotes the uniformity of the programming effort by contributing to, adhering to, and updating standards and guidelines maintained for the unit.

9.  Ensures that the University is effectively utilizing current electronic workflow technologies by conducting evaluations, in conjunction with the Systems staff in Computer Services, and by providing recommendations regarding the acquisition and upgrade of software and hardware.

10.  Ensures the availability of computer resources by managing disaster prevention and recovery efforts caused by power outages, hardware failures, etc.

11. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

12. Remains competent and current through self-directed professional reading, developing and maintaining professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Senior Systems Analyst.

13.  Contributes to the overall success of the Computer Services Department by performing all other essential duties as assigned by the Senior Systems Analyst.


The Workflow Systems Analyst is supervised by the Senior Systems Analyst; the Workflow Systems Analyst supervises Programmers and Programmer/Analysts.




Factor 1: Educational/Experience Requirements of the Job

Level 7 - 1379 Points: A combination of education and experience equivalent to a Level 7 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.

Factor 2: Supervisory Responsibility

Level 4 - 1196 Points: Supervision of a work group including hiring, training, planning, and directing the work of employees. At this level the job often requires close supervision of a rather small number of permanent employees, and/or small numbers of part-time workers, graduate assistants, and/or student workers performing relatively complicated technical or skilled work, and/or other groups of employees at a similar level. At this level it is frequently necessary to train and instruct others, and plan and direct work. Supervisory responsibilities may consume moderate amounts of work time and may include general work planning tasks.

Factor 3: Skill, Complexity, and Technical Mastery

Level 7 - 2200 Points: Professional knowledge of the principles, concepts, and specialized complicated techniques of a profession. Knowledge of a wide range of information technology methods and procedures and specialized knowledge in one or more specific functions. Knowledge permits the incumbent to provide authoritative advice on difficult assignments such as planning advanced systems. Skill in applying knowledge through analyzing, designing, organizing, and developing major programs, systems, and networks.

Factor 4: Budgetary Control

Level 2 - 386 Points: Individuals in jobs at this level actively document, monitor, and control expenditures. At this level incumbents may recommend minor expenditures but have no real authority over budgets.

Factor 5: Work Environment and Physical Demands

Level 1 - 25 Points: The work environment has only everyday discomforts associated with an office or commercial vehicle. The work area is adequately lighted, heated or cooled, and ventilated. Work is largely sedentary involving mostly sitting with occasional walking, standing, bending, or carrying of small items. No special physical demands are required of the work.

Factor 6: Work Impact and Effect

Level 4 - 3060 Points: Work products or services directly impact the work of other professionals, the development and operation of programs, affect major activities across units, and/or impact the well-being of large numbers of individuals. Typically the work is complex and may involve addressing conventional problems or situations with established methods or resolving critical problems or developing new processes or models to address specific problems. Improperly performed work and/or equipment or software failures produce errors and delays that affect the operations and/or reputations of multiple or critical departments, programs, or units, and individuals. Improperly performed work and/or equipment or software failures may be remedied in the short to medium term, but at substantial cost of time and resources. The scope of improperly performed work and/or equipment or software failure is large and the nature of the activity requires that emergency repairs be performed.