5161 Systems Programmer, West Plains


TITLE Systems Programmer, West Plains




IMMEDIATE SUPERVISOR Director, Computer Services–West Plains



The Systems Programmer–West Plains is responsible for providing or supporting a wide range of services and equipment on the West Plains and Mountain Grove campuses including (but not limited to) networking, telecommunications, electronic security and surveillance, audio, video, and classroom technologies, and distance learning. Duties include analyzing needs, researching new technologies, selecting and recommending equipment purchases, installing and maintaining equipment, monitoring equipment, troubleshooting, and working closely with vendors and other departments to resolve issues. The Systems Programmer–West Plains works cooperatively and collaboratively with Networking, Telecommunications, and other departments to provide and maintain networking, telecommunications, and distance learning services and equipment.


Education: Completion of college courses equivalent to an Associate's degree in a technology-related field is required. A Bachelor's degree, with an emphasis in a technology-related field, is preferred.

Experience: At least one year of experience in telecommunications, networking, electronics, multimedia equipment troubleshooting, or hardware support is required.

Skills: Must have an analytical mind with the ability to diagnose and solve technology-related problems independently. Must be able to manage multiple concurrent projects and work with people possessing differing levels of technical knowledge. Effective verbal and written communication skills are required.

Other: May have to respond to emergency calls in the evenings, nights, and weekends.


1. Facilitates the development, modification, and upgrading of networking and telecommunication capabilities by consulting with departments to analyze networking and telecommunications needs, developing suitable solutions, reviewing blueprints for appropriate placement of networking and telecommunications connections, providing drawings where necessary, submitting work orders to the appropriate departments on the Springfield campus, and coordinating scheduling of work with the requesting departments.

2. Participates in the integration, maintenance, and problem resolution of telecommunications and network services and wiring infrastructures by working with Telecommunications and Networking Services, vendors, end-users, University contractors, and local contractors, troubleshooting and diagnosing network-related hardware/software problems, resolving issues where possible, and coordinating with appropriate personnel to restore service.

3. Supports the use of classroom technology in academic programs and activities by researching new technologies, recommending equipment to be purchased, designing technology layouts, installing, maintaining, and replacing equipment, troubleshooting problems, resolving issues, and keeping an up-to-date inventory list of classroom technology.

4. Supports the distance learning effort by working cooperatively and collaboratively with other University departments, investigating and recommending new technologies, assisting in the design and purchase decisions of new equipment, installing, maintaining, and replacing ITV equipment on the West Plains and Mountain Grove campuses, troubleshooting problems, and resolving issues.

5. Facilitates the effective use of electronic security and surveillance technology by consulting with departments to identify electronic security and surveillance needs, researching new technologies for campus security devices, developing and designing surveillance and security system layouts, recommending equipment to be purchased, installing, maintaining, and replacing surveillance and security system equipment and devices, monitoring the operation of the campus surveillance and security systems, and retrieving incidence information upon authorized request.

6. Helps to assure effective problem resolution by acting as a liaison with vendors during trouble determination, evaluation, and resolution.

7. Provides end-user support for classroom technology and distance learning equipment, campus telephone systems, and surveillance and security system equipment.

8. Helps users establish University cellular phone service by determining the best-contracted plan available for the needs of the department.

9. Participates in audio/video/data projects across campus as required.

10. Actively participates in planning for the future growth of the campus and the integration of information technology by serving on appropriate committees on the West Plains campus, participating regularly in departmental meetings, coordinating problem resolution with others in the department, suggesting improvements in the support operation, assisting in the development of short-and long-range goals fro the department, and elavating progress toward accomplishment of those goals.

11. Maintains competency and professional currency through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Director of Computer Services–West Plains.

12. Contributes to the overall success of the Computer Services department by performing all other duties as assigned.


The Systems Programmer–West Plains receive supervision from the Director of Computer Services–West Plains and may supervise student workers or interns.




Factor 1: Educational/Experience Requirements of the Job

Level 5 - 985 Points: A combination of education and experience equivalent to a Level 5 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.

Factor 2: Supervisory Responsibility

Level 2 - 598 Points: Irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. At this level are jobs in which the incumbent may be asked to supervise small numbers of student workers, graduate assistants, or part-time employees, but the supervisory work is irregular or infrequent. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities.

Factor 3: Skill, Complexity, and Technical Mastery

Level 5.5 - 1750 Points: Skill, complexity, and technical mastery is somewhat above requirements for a level at 1600, but somewhat below the skill, complexity, and technical mastery requirements at level 1900.

Factor 4: Budgetary Control

Level 3 - 579 Points: Jobs at this level are responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.

Factor 5: Work Environment and Physical Demands

Level 2 - 50 Points: The work area is generally adequately lighted and ventilated, but may involve some discomfort such as the moderate noise from machines or occasional uncomfortable temperatures. The work may require some exertion such as frequent standing, considerable walking, frequent bending, kneeling, reaching, and stooping, and may include occasional lifting of moderately heavy objects. Work may require specific but common physical abilities.

Factor 6: Work Impact and Effect

Level 4 - 3060 Points: Work products or services directly impact the work of other professionals, the development and operation of programs, affect major activities across units, and/or impact the well-being of large numbers of individuals. Typically the work is complex and may involve addressing conventional problems or situations with established methods or resolving critical problems or developing new processes or models to address specific problems. Improperly performed work and/or equipment or software failures produce errors and delays that affect the operations and/or reputations of multiple or critical departments, programs, or units, and individuals. Improperly performed work and/or equipment or software failures may be remedied in the short to medium term, but at substantial cost of time and resources. The scope of improperly performed work and/or equipment or software failure is large and the nature of the activity requires that emergency repairs be performed.