5180 Senior System Analyst


TITLE Senior System Analyst




IMMEDIATE SUPERVISOR Coordinator of Management Information Systems

MAJOR ADMINISTRATOR Chief Information Officer


The Senior Systems Analyst is responsible for providing computer information systems to academic and administrative departments of the University.  The Senior Systems Analyst analyzes, designs, develops, and documents computer information systems, serves as project leader to guide systems through programming, testing, and implementation, investigates, and recommends software for purchase and provides support and leadership through implementation, provides ongoing support to users through maintenance and troubleshooting, and assists the Coordinator of Management Information Systems in planning, personnel selection, and personnel training.


Education: A Bachelor's degree or the equivalent is required; a Bachelor’s degree in a computer-related field is preferred.

Experience: A minimum of four years of enterprise-level experience in one or more of the following areas is required: a) project management of information technology projects, b) direct supervisory responsibility over information technology personnel, or c) database and/or web application programming with fluency exhibited in at least three of the following: PL/SQL, SQL, Argos, AppMan, HTML, ASP, .NET, JavaScript, VB Script, XML, CSS, Java, Groovy, Grails, Oracle tools, or similar languages/tools.  A minimum of three years of experience in the design of major business computer systems or implementation and/or management of major software systems is required.  A minimum of two years of supervisory experience is required.  A minimum of one year of project lead experience is required.  Experience with RDBMS and SQL, web development, and technology security issues are required.  Experience in the design and programming of computer applications in a team-oriented environment is required.  Work experience in higher education is preferred.

Skills:  The ability to effectively manage multiple, complex information systems projects concurrently is required.  Effective interpersonal, customer service, organizational, and team-building skills are required.  Excellent verbal and written communication skills and proficiency in writing technical specification documents are required.  Strong technical skills and current technical knowledge are required.  The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems is required.  The ability to work effectively with a variety of constituencies possessing a wide range of technical knowledge is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Other: The twenty-four hour scope of University operations requires this position to be available evenings, nights, and weekends to respond to calls regarding questions or problems with the University’s computing systems.


1. Assists the campus community in prioritizing and scheduling projects by providing project management, including feasibility studies, resource allocation, and communication with upper administration.

2. Facilitates user departments obtaining new computer systems or modifications to existing systems by understanding the functions of the user department and analyzing current processing and procedures, advising them on appropriate alternatives in meeting their computing needs, and assisting them in the preparation of associated requests.

3. Provides automation of academic and administrative tasks by designing computer information systems which effectively perform those tasks.

4. Develops instructions for programmer/analysts by creating detailed design specifications including system narratives, file layouts, screen layouts, report layouts, and program narratives.

5. Effectively resolves complex problems by conducting a thorough analysis of the problems and employing appropriate strategies for resolution.

6. Provides continuity of leadership, management, and support for the Management Information Systems group by assuming the duties and responsibilities of the Coordinator of Management Information Systems during absences and providing support for systems during the absence of the assigned Systems Analysts.

7. Assists in the formulation of implementation strategies for new tools and computer technologies to be used by programmers, programmer/analysts, and systems analysts by leading the evaluation and testing of such tools and technologies and providing the Coordinator of Management Information Systems with the results of those evaluations and tests.

8. Promotes the development of programmers and programmer/analysts by supervising their coding techniques, assigning analytical responsibilities as deemed appropriate, and participating in performance reviews.

9. Promotes the uniformity of the programming effort by overseeing the creation and maintenance of internal documentation and coding standards and ensuring those standards are followed.

10. Assists the Coordinator of Management Information Systems (MIS) with special projects by performing functions such as collecting relevant information, conducting appropriate research, writing reports, and providing analysis and evaluations in a variety of areas including personnel staffing and technologies.

11. Assists in the development of a competent and effective staff by supervising and monitoring the productivity and skill level of the MIS staff, participating in performance reviews and goal setting, promoting the professional development of Systems Analysts and Programmer/Analysts, and assuming a leadership role in the MIS group’s internal training program.                           

12. Ensures the availability of computer resources by managing disaster prevention and recovery efforts caused by events like power outages, hardware failures, etc.

13. Contributes to the development of policies and procedures by serving on appropriate committees and supporting the missions of the department and the University.

14. Performs quality control checks by reviewing the code created by others and providing feedback, guidance, or assistance as needed.

15. Contributes to the overall success of the database management system by participating in the table design process and providing support for users of the system.

16. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

17. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as required by the Coordinator of Management Information Systems.

18.  Contributes to the overall success of Computer Services by performing all other duties as assigned.


The Senior Systems Analyst is supervised by the Coordinator of Management Information Systems.  The Senior Systems Analyst directly supervises Systems Analysts and Programmer/Analysts.




Factor 1: Educational/Experience Requirements of the Job

Level 8 - 1576 Points: A combination of education and experience equivalent to a Level 8 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.

Factor 2: Supervisory Responsibility

Level 5 - 1495 Points: Supervision of a work group or department including hiring, training, disciplining, and directing the work of others. At this level the required supervision will likely include general rather than close supervision of others. Typically, the nature of the work may involve the supervision of other supervisors or team or work group leaders, the responsibility for a rather large group of operative employees in non-technical or non-highly skilled areas, or supervision of moderate to large numbers of student workers who perform relatively complicated technical or skilled work. At this level, supervisory responsibilities consume significant amounts of work time and include substantial responsibility for work planning activities.

Factor 3: Skill, Complexity, and Technical Mastery

Level 7.5 - 2350 Points: Skill, complexity, and technical mastery is somewhat above the requirements for a level 2200, but somewhat below the skill, complexity, and technical mastery requirements at level 2500.

Factor 4: Budgetary Control

Level 3 - 579 Points: Jobs at this level are responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.

Factor 5: Work Environment and Physical Demands

Level 1 - 25 Points: The work environment has only everyday discomforts associated with an office or commercial vehicle. The work area is adequately lighted, heated or cooled, and ventilated. Work is largely sedentary involving mostly sitting with occasional walking, standing, bending, or carrying of small items. No special physical demands are required of the work.

Factor 6: Work Impact and Effect

Level 5 - 3780 Points: Work products or services directly impact the entire university system and the well-being of large numbers of individuals. Typically the work is complex and may involve addressing conventional problems or situations with established methods or resolving critical problems or developing new processes or models to address specific problems. Improperly performed work and/or equipment or software failures produce errors and delays that affect the operations and/or reputations of the entire University. Improperly performed work and/or equipment or software failures may be remedied in the short to medium term, but at very substantial cost of time and resources. The scope of improperly performed work and/or equipment or software failure is system-wide and the nature of the activity requires that emergency repairs be performed.