5330 Printing Service Manager


TITLE Printing Service Manager




IMMEDIATE SUPERVISOR Director, Communication Services

MAJOR ADMINISTRATOR Vice President for Administrative & Information Services


The Printing Service Manager provides leadership and vision and plans and directs all work activities of the University Printing Service, which provides a variety of quality printing services to University faculty, students, and staff on a competitive, self-supporting basis. The Printing Services Manager manages daily operations, establishes policies, procedures, and priorities for printing operations and coordinates the clerical, graphic, photocopy, press, and bindery functions to achieve quality printing in a timely, efficient, and cost-effective manner. The Printing Service Manager is responsible for enforcement of University printing policies regarding all promotional materials and communications and use of the University logo.


Education: A Bachelor's degree is required, with an emphasis in either Business, Management, Graphic Arts, Industrial Management or a related field preferred.

Experience: At least six years of experience is required in progressively responsible positions in the graphic arts or printing business, with at least three years in supervisory positions requiring skills in quality production, selling, pricing, estimating, and general management. Digital printing experience is preferred. Experience in a higher education environment is preferred.

Skills: Excellent administrative, communication, and interpersonal skills are required. Demonstrated familiarity with developing technologies in graphic arts, printing, and mailing, and the ability to apply those technologies is required. Computer literacy is required. The ability to work with deadlines and under pressure is required.

Effort: Visual acuity in order to design, estimate, and judge the quality of work effort is required.


1. Ensures that the University's Printing Service provides a quality printing service to faculty, students, and staff and is self-supporting by providing vision and planning and establishing operational policies for printing service activities, determining (in conjunction with the Director of Communication Services) appropriate labor rates and copy costs which are charged to customers and managing department personnel, budgets, and all phases of printing operations.

2. Provides quality printing services to customers by advising customers on the capabilities and limitations of the Printing Service Department (including Copy This), recommending printing options which meet their needs, establishing printing costs which are competitive, coordinating viable completion dates and scheduling printing jobs accordingly, checking the quality of printed materials, and resolving customer complaints or referring dissatisfied customers to appropriate administrators for resolution.

3. Assures the ability of the Printing Service Department to remain competitive in order to operate on a self-supporting basis by being knowledgeable of the local printing market, employing printing operations which are cost efficient, purchasing supplies which have been competitively bid, establishing chargeable costs which are based upon the actual costs of labor and supplies, utilizing and training staff to use estimating and billing software, assuring data modules are current and accurate, researching and recommending upgrades and alternative estimating and billing software, and contracting with outside vendors for unique or special printing jobs which are beyond the capability of the department to complete as requested.

4. Ensures that printed materials produced by Printing Services reflect quality and excellence in printing and promote a positive image of the University by informing customers of established printing policies and enforcing University policies regarding printed materials and use of the University logo in all promotional materials and communications.

5. Manages the daily operations of the Printing Service Department (including Copy This) by coordinating and directing the various functions of printing operations including graphic arts, photocopy, offset press, and bindery to achieve quality printing in a timely, efficient, and cost-effective manner, assigning printing jobs to appropriate personnel, and reviewing and evaluating monthly operational statements and production and inventory reports.

6. Promotes preventative maintenance as a strategy thus extending the operational life of existing printing equipment and reducing the need for replacement items by directing that periodic cleaning and servicing of print shop equipment be completed according to technical manuals by employees qualified to perform the services, maintaining service contracts on leased equipment, and contracting with commercial vendors for services beyond the capability of employees to perform.

7. Facilitates the ability of Printing Services to remain technologically competitive by remaining current on new and developing technologies and methods regarding graphic arts, printing, and related functions, evaluating and recommending the addition of such new technologies, methods, or equipment to senior administrators, and applying those technologies where appropriate within the Printing Service Department.

8. Manages funds by providing input for development of the departmental budget and exercising approval for departmental expenditures.

9. Coordinates with the Postal Services Supervisor regarding completion dates and quantities of print orders to be processed for outgoing mail.

10. Develops an efficient and effective printing services staff by recruiting and hiring qualified applicants, providing training on University policies and procedures governing printing operations, making appropriate work assignments, supervising work activities, and evaluating employee performance.

11. Ensures that Printing Services has sufficient supplies and equipment for daily operations by determining the amount and type of supplies and equipment needed, requesting those supplies and equipment, and maintaining a perpetual inventory for all supplies.

12. Fosters continual service and product improvement by recommending policy changes and workflow procedural modifications and implementing approved changes.

13. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Director of Communication Services.

14. Contributes to the overall success of Printing Services by performing all other duties and responsibilities as assigned.


The Printing Service Manager is supervised by the Director of Communication Services and supervises technical, clerical, part-time, and student employees working in the Printing Service Department (including Copy This).




Factor 1: Educational Requirements of the Job

Level 6 - 375 Points: The job requires a four-year college degree in a non-technical area or non-specific area.

Factor 2: Skill Requirements - Craft and Trade Skills

Level 3 - 550 Points: General mechanical or technical aptitude and specific knowledge and experience in a skill, craft, or trade. The ability to perform standard procedures, operations, and/or operate specific equipment, that is required through at least two years of experience and previous training is required.

Factor 3: Managerial Responsibility

Level 7 - 1000 Points: General administration of a large unit of employees where the nature of the managerial work involves providing general direction for other supervisory personnel. Managers at this level have substantial responsibility for the operation of a unit including responsibility for the budgeting process, budgetary and inventory control, purchasing, and regulatory compliance, as well as administrative authority over staffing issues and disciplinary outcomes. General administrative work, rather than direct supervision of others, takes up rather large portions of work time.

Factor 4: Guidelines

Level 4 - 150 Points: Administrative policies and procedures are available in general terms, but employee uses initiative and creativity in deviating from past practices to develop new methods or policies. Employee must exercise judgment in interpreting the intent of guidelines, methods, procedures, and processes to achieve objectives is left up to the incumbent.

Factor 5: Contacts

Level 5 - 350 Points: The purpose is to influence or motivate others to engage in negotiation regarding common, everyday issues. Contacts may be with students, coworkers, or the general public, may be moderately unstructured, and may involve persons who may be uncooperative or who have opposing objectives. Contacts at this level require considerable interpersonal skill, particularly in persuasion, negotiation, and conflict resolution.

Factor 6: Work Environment

Level 1 - 20 Points: The work environment had only everyday risks or discomforts associated with an office or commercial vehicle. The work area is adequately lighted, heated or cooled, and ventilated. There are no unusual hazards in the work environment.

Factor 7: Physical Demands

Level 1 - 25 Points: Sedentary work involving mostly sitting with occasional walking, standing, bending, or carrying of small items. No special physical demands are required of the work.

Factor 8: Responsibility for Facilities and Resources

Level 4 - 100 Points: At this level would be jobs in which the incumbent has the primary responsibility for the security of one or more facilities and the safety of the public within the facility. Jobs at this level might also involve total responsibility for the security and operation of expensive equipment used by others. Consequences of error would likely result in high risk of injury or death to self, other employees, or the public, and/or major damage to University assets.

Factor 9: Complexity

Level 4 - 700 Points: The work involves varied duties requiring many different and unrelated processes and methods such as those relating to well-established administrative or professional fields. Decisions regarding what needs to be done include the assessment of unusual circumstances, variations in approach, and incomplete or conflicting data. The work requires making many decisions concerning such things as the interpreting of considerable data, planning the work, or refining methods and techniques to be used.