5061 Media Systems Technician


TITLE Media Systems Technician




IMMEDIATE SUPERVISOR Classroom Technology Support Administrator

MAJOR ADMINISTRATOR AssistantDirector, Faculty Center for Teaching and Learning (FCTL)


The Media Systems Technician applies computing and electronic theory, principles of electrical circuits, and electrical testing procedures while carrying out responsibilities for installing, maintaining, and repairing electronic equipment and advanced video/data projection systems used in support of academic programs across the Missouri State University-Springfield campus. Additionally, the Media Systems Technician assists in the integration of traditional audiovisual systems with new instructional technologies to ensure that the University keeps pace with the changing needs of higher educational instructional environments. The Media Systems Technician assists in providing technical assistance to faculty and staff regarding media systems through demonstrating proper care and operation of these systems campus-wide.


Education: An Associate’s degree in electronics, computer science, computer information systems, or a related field or an equivalent number of college credit hours or relevant work or military experience with an emphasis in electronics, computing, or a related field is required. A Bachelor’s degree in electrical engineering, electronics, computer science, computer information systems, or a related field is preferred.

Experience: At least two years of technical work experience in servicing, maintaining, and troubleshooting electronic equipment, microcomputers, and/or software is required.

Skills: Effective interpersonal skills are required. A demonstrated knowledge of the principles of advanced electronics, including digital electronics, is required. The ability to maintain, trouble shoot, repair, calibrate, and install classroom instructional technology is required. Skills in the use of hand tools and test equipment as well as general mechanical aptitude are required. Knowledge of video distribution, computer interface, and display systems are required. Knowledge and practice of routine safety procedures and buildings and safety codes are required. Basic knowledge and understanding of microcomputer systems is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. Experience in installing, programming, and troubleshooting Crestron control systems is preferred. Basic metal working and carpentry skills are preferred. The ability to read schematics and wiring diagrams is preferred. The ability to read blueprints, and read and draw schematics and wiring diagrams is preferred.

Certification: Crestron DMC-E certification is required or must be obtained within the first six months of employment.

Effort: A valid Missouri Driver’s License is required. This position installs electronic equipment and video/data projection systems which require carrying the projection system while climbing a ladder and wearing a heavy tool belt for overhead installations.

Other: Evening work and other scheduling variations may be required to accommodate installations or special project needs.


1. Supports academic programs and University activities by maintaining the operational condition of advanced electronics and video/data systems through cleaning, calibrating, modifying, and repairing classroom instructional technology systems campus-wide.

2. Ensures the completeness of repairs made advanced electronics, audiovisual equipment, and video/data systems by diagnosing and locating point(s) of failure, troubleshooting, determining underlying cause(s) of failures, and initiating appropriate corrective action by repairing or replacing defective parts and components.

3. Assists in facilitating the installation of advanced media systems and serves as the resident expert for classroom instructional technology.

4. Collaborates with FCTL personnel, Distributed User Support Specialists, and Computer Services to provide support for the computers operating the instructor stations and lending equipment by providing adjustments of resolution and refresh rates for optimum projection and installing software for student response systems (SRS).

5. Assists faculty, staff, and other end-users by demonstrating the proper operation and care of classroom instructional technology and works with FCTL personnel to formulate and update operating instructions and training materials for the proper use of equipment.

6. Assists in the maintenance of classroom instructional technology by assisting in the development and implementation of a preventive maintenance schedule, performing periodic servicing as directed in technical manuals, maintaining a technical database for media equipment, controlling a spare parts inventory to ensure the availability of required repair parts and components, and reading technical manuals and attending training opportunities to facilitate proper performance of these systems.

7. Assists other technicians and collaborates with the FCTL administrative support staff by maintaining service records, billing, inventories, data, and other information as required.

8. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

9. Remains competent and current through self-directed professional reading, developing professional contact with colleagues, attending professional development courses, and attending training and/or courses as required by the Classroom Technology Support Administrator and/or Assistant Director of the Faculty Center for Teaching and Learning.

10. Contributes to the overall success of FCTL by performing all other duties and responsibilities as assigned.


The Media Systems Technician is supervised by the Classroom Technology Support Coordinator and supervises student workers.




Factor 1: Educational/Experience Requirements of the Job

Level 6 - 1182 Points: A combination of education and experience equivalent to a Level 6 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.

Factor 2: Supervisory Responsibility

Level 3 - 897 Points: Regular but limited supervision and training of small numbers of student or part-time workers is required where the nature of supervision is largely confined to scheduling work and/or assigning tasks. Supervision at this level may also involve directing the work assignments of one or more full-time employees, but supervision typically does not include a full range of supervisory responsibilities, and the supervisory duties typically do not consume a large portion of the work day.

Factor 3: Skill, Complexity, and Technical Mastery

Level 3 - 1000 Points: Knowledge of few basic information technology terms and methods such as those acquired through on-the-job training in one or more simple work processes. Knowledge permits the employee to carry out a variety of related and recurring assignments that can be quickly mastered. Alternatively, knowledge of the processes, methods, and procedures associated with a limited range of technical objectives or common problems, or knowledge of an extensive body of standard rules, procedures, processes, operations, tools, or equipment requiring extended training and experience to perform a wide variety of interrelated and nonstandard tasks and resolve a wide range of problems. Knowledge permits the employee to carry out a variety of related and recurring assignments that can be quickly mastered.

Factor 4: Budgetary Control

Level 1 - 193 Points: Jobs at this level involve no budgetary control except for the normal responsibilities associated with monitoring and reporting everyday expenses.

Factor 5: Work Environment and Physical Demands

Level 2 - 50 Points: The work area is generally adequately lighted and ventilated, but may involve some discomfort such as the moderate noise from machines or occasional uncomfortable temperatures. The work may require some exertion such as frequent standing, considerable walking, frequent bending, kneeling, reaching, and stooping, and may include occasional lifting of moderately heavy objects. Work may require specific but common physical abilities.

Factor 6: Work Impact and Effect

Level 2 - 1620 Points: Work products or services impact the accuracy, reliability, or acceptability of further processes or services. Work activities may be complex, but normally involve addressing conventional problems or situations with established methods to supply departments, programs, classes, or units with information, software, or equipment they use to perform their work. Improperly performed work and/or equipment or software failures affect performance, create delays, and/or otherwise affect the welfare of programs or individuals. While improperly performed work and/or equipment or software failures have significant effects, the effects are more often inconvenient rather than severe and impact relatively few people. Improperly performed work and/or equipment or software failures are normally correctable in the short-to-medium term with relatively minor costs and delays, but emergency repairs are typically unavailable.