5251 Circulation/Shelving Supervisor, West Plains


TITLE Circulation/Shelving Supervisor, West Plains




IMMEDIATE SUPERVISOR Head Librarian, West Plains



The Circulation/Shelving Supervisor, West Plains oversees the efficient circulation of library materials at the Service Desk via the automated circulation and book transfer system, assists patrons with circulation, reference, and technical questions, trains and supports extended campus library assistants, and supervises work study students and volunteers.


Education: Two years of college is required with coursework in the discipline related to the position preferred; a bachelor’s degree is preferred.

Experience: If the educational preparation is two years of college, three years of directly related work experience is required. If the educational preparation is a bachelor’s degree, two years of directly related experience is required. A major or minor in Library Science or a major in the discipline related the job may be substituted for the required two years of work experience. Supervisory experience is required.

Skills: Excellent verbal and written communication skills are required. Strong interpersonal skills are required. A working knowledge of word processing, spreadsheets, online searching, and database software applications is required. Attention to detail is required. Supervisory skills are required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Other: Occasional exposure to mold and dust from library materials may occur. The position may require working evening and weekend hours on a regular basis. Hours of work may vary during intersessions and summer sessions.


1. Administers circulation activities by checking library material in and out, preparing and monitoring overdue, hold, and cancellation notices, collecting fines, applying and removing encumbrances, maintaining the hold shelf, monitoring the availability of items in transit, creating, editing, and maintaining patron records, bar-coding patron cards, creating item records for check out, and preparing circulation, interlibrary loan, and reference statistics.

2. Organizes and maintains the Reserve Collection of books, audiovisuals, and documents as designated by faculty by entering Reserve information in the online circulation system and maintaining access both electronically and in print.

3. Utilizes and maintains the interlibrary loan ordering system for books, documents, audiovisuals, and other materials within the Missouri State Libraries system, the Southwest Missouri Academic Network (SWAN), and the Missouri Bibliographic Information User System (MOBIUS) online catalog and book transfer system by maintaining familiarity with lending policies of other library systems and documenting the return of materials to appropriate libraries.

4. Provides customer service by assisting with reference questions from students and the public, giving tours and orientation to the library, assisting patrons with computer and audiovisual equipment as needed, and demonstrating the use of computer technology and electronic resources, such as the online catalog, databases, and electronic references, to access information.

5. Supports the mission of Garnett Library by maintaining the databases of patrons, overdue files, special collections, and orders for books, articles, and audiovisuals, processing intralibrary-loan audiovisuals and renewing audiovisuals from Meyer Library, booking Garnett Library equipment and audiovisuals for faculty use, booking Garnett Library meeting rooms, maintaining online room scheduling for the building, processing incoming and outgoing MOBIUS, U.S.P.S., and campus mail, answering incoming calls and directing them to the proper resource, stocking library office supplies, preparing office supply purchase requests, troubleshooting and reporting equipment and computer problems, and working with other departments as needed.

6. Supervises work study students and volunteers by coordinating work assignments in order to maintain accessibility of library collections, overseeing the work performed by student workers at the circulation desk, providing book and shelf maintenance, and the processing of incoming journals, state documents, reserves, reference updates, and other materials, scheduling student workers to assure coverage of the library during operating hours, tracking hours worked and the awards, processing time cards, monitoring work performance, and providing training.

7. Trains and supports library personnel at Missouri State University – West Plains extended campus libraries.

8. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

9. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed by the supervisor.

10. Supports the overall operation of Garnett Library by performing all other duties as assigned.


The Circulation/Shelving Supervisor reports to the Head Librarian and provides supervision to work-study students and volunteers.




Factor 1: Educational/Experience Requirements of the Job

Level 6 - 900 Points: A combination of education and experience equivalent to a Level 6 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.

Factor 2: Complexity and Technical Mastery

Level 3 - 220 Points: Considerable skill in oral and written communication, the ability to make basic mathematical calculations, the ability to understand and follow instructions, knowledge of moderately complex or other work procedures, and the ability to work independently and coordinate a variety of activities and events are required.

Factor 3: Responsibility for the Work of Others

Level 5 - 180 Points: Supervision and training of moderate numbers of student and/or part-time or temporary workers may be required where the nature of supervision is largely confined to scheduling work, assigning tasks, and reviewing completed work. Supervision at this level may also involve directing the work assignments of a small number of permanent, full-time employees. Supervisory tasks include providing substantial input into the process of screening and hiring employees and providing performance information for other supervisors to use as part of the employee evaluation processes. Supervisory duties typically involve a small but significant portion of work day activities.

Factor 4: Guidelines

Level 3 - 220 Points: The work involves carrying out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the incumbent must select from the most appropriate of several guidelines, and make minor adjustments to methods. The incumbent uses judgment in interpreting and adapting guidelines such as University policies, regulations, precedents, and work directions for application to specific cases or problems. The incumbent makes decisions regarding most deviations from the guidelines but major deviations from guidelines are referred to the supervisor. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on assignment, incumbents use diverse but conventional methods, techniques, or approaches. Jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.

Factor 5: Contacts

Level 4 - 205 Points: The purpose of interactions is to solve recurring and structured problems, to provide specialized or technically precise information to others, and/or to plan or coordinate work efforts with other employees. Contacts involve cooperation and coordination and may involve the organization of activities of programs requiring working relationships among several parties. While contacts may require some level of persuasion, potential for conflicts and disputes are relatively minor. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public.

Factor 6: Work Impact

Level 3 - 300 Points: Work activities normally address conventional problems or situations with established methods to supply other employees with information, services, or products they use to perform their work. Work products or services facilitate the work of other employees and directly affects the ability of other employees to timely complete specific tasks or processes. Work activities may affect the quality of services provided to moderate numbers of employees, students, or the public, but the services, information, or products provided have relatively minor effects on the welfare of the affected groups.

Factor 7: Physical Effort and Work Environment

Level 2 - 50 Points: The work may include limited but regular exposure to uncomfortable physical conditions and/or variable weather. The work may require periodic handling, carrying, or lifting of moderately heavy objects. Alternatively, the work may require standing and/or walking for long periods of time and/or the use of hands or arms in the same position for long periods of time.