TITLE Telecommunications Specialist
CLASSIFICATION NUMBER 5045
IMMEDIATE SUPERVISOR Director of Networking Services
MAJOR ADMINISTRATOR Chief Information Officer
The Telecommunications Specialist provides system design and maintenance for the University’s Avaya telephone system and assists in the development of various communication networks. The Telecommunications Specialist coordinates with other University departments, as well as with vendors, consultants, and contractors, to design, implement, and maintain varied telecommunications projects, assesses and optimizes network design through review and analysis of user needs, conducts feasibility studies for large projects, develops requests for proposals, evaluates vendor products, makes recommendations on selection, and develops quotes for the installation of all services provided. Technologies utilized may include wide-area networking, video teleconferencing, computer-telephone integration, cable/wire/fiber infrastructure, wireless communications, cable TV, security cameras, door access systems, etc. The Telecommunications Specialist coordinates with Planning, Design and Construction and collaborates on the creation of accurate technology plans for new construction and remodeling projects.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: Completion of college courses equivalent to an Associate’s degree in a Telecommunications or computer-related field is required. A Bachelor’s degree in Telecommunications, Computer Information Systems, Computer Science, Architecture, Engineering, or a closely related field with a strong background in networks, telecommunications, large construction projects, and personal communications systems is preferred.
Experience: A minimum of two years’ experience in the communications field which included network, architecture, or engineering to include complete building schemes, is required. Experience with data servers and desktop computer applications, including e-mail, Internet, word processing, database, and spreadsheet is required. A working knowledge of cable and wire distribution systems for both outside plant and in-building systems is required. In-depth knowledge of operation and interpretation of electronic testing equipment is preferred. Experience in digital telephony engineering, video-based distributed learning systems, and project management is preferred. Experience with Ethernet and TCP/IP is preferred. Experience in the preparation of request for proposals (RFPs) is preferred. Experience creating CAD or PDF technology installation documents, including floor plans, for use by construction contractors is preferred.
Skills: Strong verbal and written communication skills are required; the ability to present technical information to non-technical audiences is required. Computer proficiency is required. The ability to read equipment schematics as well as building and underground plans is required. Familiarity with appropriate communications and electric codes is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Other: The ability to spend extended periods of time working at a computer terminal is required. The ability to respond to emergency calls in the evening, night, or on weekends is required. The scope of the job involves moving delivered hardware and equipment to storage areas.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Works in cooperation with all University campuses and departments to implement and maintain a complete infrastructure for multimedia transmission (voice, data, and video) by assuming responsibility for the daily operations and maintenance of communications systems, including working with leased lines, networks, voice lines, surveillance cameras, door access, etc.
2. Assures that the current organization of the campus communications network is accessible to authorized individuals by establishing and maintaining circuit layouts, automated databases, and other recordkeeping systems concerning networking and telecommunications cabling systems located on all campuses.
3. Manages daily operations of the campus communications network by obtaining updated prints from contractors, configuring system hardware, programming system software parameters, recognizing, diagnosing, and correcting faults and failures in the functions and operations in the Avaya telephone switch, interpreting hardware and software diagnostic reports and trouble alarms, and taking corrective action to prevent service degradation and/or failure.
4. Provides administrative support by researching and preparing feasibility studies addressing both the technological and financial impact of modifying current resources or investing in new equipment and/or services, recommending purchase of new communications software and hardware and related upgrades, purchasing telecommunications materials, and working with vendors in establishing and maintaining material lists.
5. Helps to assure effective problem resolution by acting as a liaison with vendors during trouble determination, evaluation, and resolution.
6. Helps to ensure the integrity of the campus communications network by assisting with the development of a disaster recovery plan for the University’s communications services and by assisting with planning, organizing, and coordinating telephone, network, and systems security.
7. Participates in strategic planning for Networking and Telecommunications by assisting in the development of communications policies, procedures, standards, and documentation.
8. Improves levels of service and reliability by recommending changes in telephone, network, and security configurations, monitoring transmission circuits and correcting any non-standard performance, analyzing traffic reports to determine the appropriate number of trunks for the desired level of service, monitoring, analyzing, and diagnosing system errors and general problems, and providing immediate and appropriate action for rectification.
9. Supports the operations of the department by managing wiring technicians, contract wiring technicians, and student workers, overseeing outside plant contractors working in conjunction with University telecommunications contracts, performing inspections of work done by subordinates and contractors to ensure adherence to appropriate specifications, assuring routine and preventive maintenance of departmental vehicles and tools, calibrating test equipment, designing communications cabling systems, ordering required inventory, maintaining a supply of commonly used components, tracking orders and deliveries, preparing accurate quotes for customer services, and reporting accurate itemized charges for billing.
10. Evaluates customer needs and project priorities to set work order priorities that ensure all critical work is completed on time while honoring overall critical University priorities and timelines.
11. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
12. Maintains expertise in advanced voice, data, video, and image technologies by reviewing current literature and attending seminars and other self-directed professional development activities.
13. Contributes to the success of Networking and Telecommunications by performing all other duties as assigned.
The Telecommunications Specialist is supervised by the Director of Networking and Telecommunications and supervises Telecommunication Technicians and student workers.
OFFICE OF HUMAN RESOURCES
REVISED JUNE 2016
JOB FAMILY 3
Factor 1: Educational/Experience Requirements of the Job
Level 6 - 1182 Points: A combination of education and experience equivalent to a Level 6 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.
Factor 2: Supervisory Responsibility
Level 5 - 1495 Points: Supervision of a work group or department including hiring, training, disciplining, and directing the work of others. At this level the required supervision will likely include general rather than close supervision of others. Typically, the nature of the work may involve the supervision of other supervisors or team or work group leaders, the responsibility for a rather large group of operative employees in non-technical or non-highly skilled areas, or supervision of moderate to large numbers of student workers who perform relatively complicated technical or skilled work. At this level, supervisory responsibilities consume significant amounts of work time and include substantial responsibility for work planning activities.
Factor 3: Skill, Complexity, and Technical Mastery
Level 7 - 2200 Points: Professional knowledge of the principles, concepts, and specialized complicated techniques of a profession. Knowledge of a wide range of information technology methods and procedures and specialized knowledge in one or more specific functions. Knowledge permits the incumbent to provide authoritative advice on difficult assignments such as planning advanced systems. Skill in applying knowledge through analyzing, designing, organizing, and developing major programs, systems, and networks.
Factor 4: Budgetary Control
Level 3 - 579 Points: Jobs at this level are responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.
Factor 5: Work Environment and Physical Demands
Level 2 - 50 Points: The work area is generally adequately lighted and ventilated, but may involve some discomfort such as the moderate noise from machines or occasional uncomfortable temperatures. The work may require some exertion such as frequent standing, considerable walking, frequent bending, kneeling, reaching, and stooping, and may include occasional lifting of moderately heavy objects. Work may require specific but common physical abilities.
Factor 6: Work Impact and Effect
Level 5 - 3780 Points: Work products or services directly impact the entire university system and the well-being of large numbers of individuals. Typically the work is complex and may involve addressing conventional problems or situations with established methods or resolving critical problems or developing new processes or models to address specific problems. Improperly performed work and/or equipment or software failures produce errors and delays that affect the operations and/or reputations of the entire University. Improperly performed work and/or equipment or software failures may be remedied in the short to medium term, but at very substantial cost of time and resources. The scope of improperly performed work and/or equipment or software failure is system-wide and the nature of the activity requires that emergency repairs be performed.