5267 Library Associate II


TITLE Library Associate II





MAJOR ADMINISTRATOR Dean, Library Services


The Library Associate II provides specialized, in-depth services to Library patrons by responding to inquiries and providing requested library information resources utilizing a variety of electronic and print resources. The Library Associate II typically performs a variety of complex operations or services related to a particular collection, branch library, or technical area. The Library Associate II interacts with fellow Library employees, other employees on campus, faculty, and students, may hire, train, and supervise full and part-time staff and student library assistants, and may interact with colleagues of other libraries statewide or with library vendors.


Education: Two years of college (sixty credit hours) are required, with coursework in the discipline related to the position preferred; a bachelor’s degree is preferred.

Experience: If the educational preparation is two years of college, two years of directly related work experience are required. If the educational preparation is a bachelor’s degree, one year of library experience or appropriately related work experience in a commercial, educational, or government setting are required. A major or minor in Library Science or a major in the discipline related to the job may be substituted for the required two years of work experience. Supervisory experience is required. Experience performing duties similar to this position is preferred.

Skills: Excellent oral and written communication skills are required. Excellent interpersonal skills are required. A working knowledge of word processing and/or database software applications is required. Attention to detail is required. Must be able to train, supervise, assign work, and review the work of full- and part-time employees and student workers. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Other: Occasional exposure mold and dust from library materials may occur. The position may require working evening and weekend hours on a regular basis. Hours of work may vary during intersessions and summer sessions.


1. Provides assistance to library patrons in accessing general and specialized library information resources by responding to inquiries, accessing and gathering needed information, and providing information about library policies, procedures, use of equipment, electronic resources, and information specific to the area worked.

2. Supports the development and utilization of library information resources by utilizing a variety of on-line Library and other electronic systems and printed sources for a variety of tasks, which may include installing and troubleshooting software, processing interlibrary loans, providing reference services for various collections, importing records into the Library’s integrated systems, creating, updating, and monitoring complex bibliographic and holdings records, ordering and purchasing materials, performing claiming functions, compiling information and statistics related to major departmental functions, and creating reports for internal and external distribution.

3. Ensures the efficient operation of the library by providing specialized services specific to the assigned department, such as processing materials entering the collection, identifying and processing materials for mending, preservation, and binding, processing incoming mail, library materials, and equipment, providing reserve collection services, investigating and resolving complaints, conducting workshops in the area of expertise, assuming responsibility for fees collected and depositing them with the Bursar's Office, maintaining adequate supplies for operation of the department, troubleshooting hardware and software problems, managing access and maintenance of Library resources, such as computers, microforms, copiers, etc.

4. Helps to develop an effective and efficient staff of full and part-time employees and student workers by hiring, training, supervising, scheduling, and evaluating their performance.

5. Assists in responding to weather, fire, and security emergencies by maintaining order, directing evacuation of the library, securing designated areas, and contacting proper authorities.

6. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

7. Remains competent and current through self-directed professional reading, attending professional development courses, and attending training and/or courses required by the supervisor.

8. Contributes to the overall success of Library Services by performing all other essential duties and responsibilities as assigned.


The Library Associate II is supervised by the designated supervisor and supervises full-or part-time staff and student assistants.




Factor 1: Educational/Experience Requirements of the Job

Level 6 - 900 Points: A combination of education and experience equivalent to a Level 6 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.

Factor 2: Complexity and Technical Mastery

Level 3 - 220 Points: Considerable skill in oral and written communication, the ability to make basic mathematical calculations, the ability to understand and follow instructions, knowledge of moderately complex or other work procedures, and the ability to work independently and coordinate a variety of activities and events are required.

Factor 3: Responsibility for the Work of Others

Level 5 - 180 Points: Supervision and training of moderate numbers of student and/or part-time or temporary workers may be required where the nature of supervision is largely confined to scheduling work, assigning tasks, and reviewing completed work. Supervision at this level may also involve directing the work assignments of a small number of permanent, full-time employees. Supervisory tasks include providing substantial input into the process of screening and hiring employees and providing performance information for other supervisors to use as part of the employee evaluation processes. Supervisory duties typically involve a small but significant portion of work day activities.

Factor 4: Guidelines

Level 3 - 220 Points: The work involves carrying out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the incumbent must select from the most appropriate of several guidelines, and make minor adjustments to methods. The incumbent uses judgment in interpreting and adapting guidelines such as University policies, regulations, precedents, and work directions for application to specific cases or problems. The incumbent makes decisions regarding most deviations from the guidelines but major deviations from guidelines are referred to the supervisor. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on assignment, incumbents use diverse but conventional methods, techniques, or approaches. Jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.

Factor 5: Contacts

Level 4 - 205 Points: The purpose of interactions is to solve recurring and structured problems, to provide specialized or technically precise information to others, and/or to plan or coordinate work efforts with other employees. Contacts involve cooperation and coordination and may involve the organization of activities of programs requiring working relationships among several parties. While contacts may require some level of persuasion, potential for conflicts and disputes are relatively minor. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public.

Factor 6: Work Impact

Level 3 - 300 Points: Work activities normally address conventional problems or situations with established methods to supply other employees with information, services, or products they use to perform their work. Work products or services facilitate the work of other employees and directly affects the ability of other employees to timely complete specific tasks or processes. Work activities may affect the quality of services provided to moderate numbers of employees, students, or the public, but the services, information, or products provided have relatively minor effects on the welfare of the affected groups.

Factor 7: Physical Effort and Work Environment

Level 2 - 50 Points: The work may include limited but regular exposure to uncomfortable physical conditions and/or variable weather. The work may require periodic handling, carrying, or lifting of moderately heavy objects. Alternatively, the work may require standing and/or walking for long periods of time and/or the use of hands or arms in the same position for long periods of time.