TITLE Telecommunications Technician
CLASSIFICATION NUMBER 5047
IMMEDIATE SUPERVISOR Telecommunications Specialist
MAJOR ADMINISTRATOR Coordinator of Networking Services
The Telecommunications Technician ensures high quality installation, maintenance, and operation/performance of the University’s telecommunications systems. The Telecommunications Technician has responsibility for installing, maintaining, and servicing a variety of telephone equipment, installing voice and data communication circuits, security cameras, and cabling. The Telecommunications Technician is responsible for organizing and completing the technical day-to-day operations assigned through work orders and servicing trouble calls.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A high school diploma or the equivalent is required; an Associate’s degree or completion of college courses equivalent to an Associate’s degree with an emphasis in Telecommunications or Electronics is preferred.
Experience: For those with a high school diploma or the equivalent, at least four years of experience with either the installation or management of a large and sophisticated telecom cable plant is required. With the Associate’s degree or college courses equivalent to an Associate’s degree with an emphasis in Telecommunications or Electronics, two years of related work experience providing an in-depth knowledge of installation and maintenance of telecommunications equipment and inside cable plant design and installation is required.
Certification: Certification on the installation of Category 6 UTP cabling is preferred.
Skills: Communication system analysis, troubleshooting, and repairs skills are required. Knowledge of the theories and techniques involved in the implementation and maintenance of private and public telecommunications networks and telecommunications equipment operation and use is required. The ability to use and operate a personal computer, basic cable tester, and other tools and equipment used in the installation, maintenance, and operation of telecommunications systems is required. Effective oral and written communication and interpersonal skills are required. The ability to interact with all levels of management and co-workers is required. Must be familiar with twisted pair, fiber, and coax installation methods and color coding conventions. Enters and retrieves data from semi-finished source documents on a personal computer, requiring interpretation of the source documents and a basic understanding of software parameters. The ability to demonstrate initiative and work and solve technical problems independently and as part of a team are required. The ability to handle multiple tasks concurrently, prioritizing and accurately completing them on time in a potentially stressful environment is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Other: Positions associated with this position classification may be located in facilities requiring the position to be designated “sensitive” as defined by University policy. Positions associated with this position classification may include job duties, responsibilities, or activities that are subject to export control regulations.
Effort: The position requires climbing ladders, lifting materials, working in tunnels, manholes, ceilings, etc. and regular use of small hand tools and test equipment. Must be able to work in noisy switch rooms, hot, moist, and dirty tunnels and manholes, and environments that are cold, windy, and undesirable for long-term exposure. The position requires work in various locations, such as construction areas, labs, etc., and in close quarters in tunnels and cross connect rooms. Regular sustained mental concentration and considerable physical effort is required. A high degree of fine finger and hand dexterity is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Installs, moves, repairs, and modifies telecommunications and related equipment according to job order specifications, standards, and procedures by repairing voice and data equipment, determining cable, wire and equipment needed to accomplish the service requested, installing circuits, cross-connects, equipment, etc, interconnecting circuits to ECS or at the vendor demarcation location, testing and verifying proper operation of the installed circuits and/or equipment, verifying that the circuits and/or the equipment provides the service requested by the customer, completing the work order showing the work is completed, ensuring the network documentation is updated, and interfacing with off-campus telecommunications vendors.
2. Assumes shared responsibility for the cable plant by determining and assigning the appropriate inside cable pairs, working in concert with other telecommunications technicians for required changes in cable pair assignments, coordinating with cable maintenance and installation crews on locating cable, cable tray, conduits, access panels, and manholes for the construction, adding and/or maintaining the cable plant, reviewing and verifying all completed work orders for accuracy of cable assignments, and recording all changes to both outside and inside cable plant.
3. Maintains inventory and stock, recommends purchase of both technical and nontechnical supplies, and takes responsibility for tools and test equipment.
4. Supports Computer Services by providing consultation on special telephone/data communications services and projects and assisting in ensuring the proper allocation and retention of adequate spare and reserve capacity of network resources.
5. Develops and maintains effective working relationships with internal and external customers.
6. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
7. Remains current with telecommunications industry standards and principles through regular review and study of technical journals, periodicals, and textbooks, attending training on troubleshooting and installation policies, practices, and procedures, and attending vendor and other industry training courses and seminars.
8. Helps to assure the overall success of Computer Services by performing all other duties as assigned.
The Telecommunications Technician is supervised by the Telecommunications Specialist.
OFFICE OF HUMAN RESOURCES
REVISED JANUARY 2017
JOB FAMILY 2
Factor 1: Educational Requirements of the Job
Level 5 - 300 Points: The job requires a high school diploma or equivalent and an Associate's degree (60 credit hours or more) or equivalent vocational training or certification.
Factor 2: Skill Requirements - Craft and Trade Skills
Level 4 - 750 Points: Knowledge of an extensive set of operations and procedures, specific skills and demonstrated ability, that requires considerable creativity or mechanical aptitude. Skills at this level normally require more than two and as much as five years of experience and previous training.
Factor 3: Managerial Responsibility
Level 1 - 25 Points: No responsibility for the work of others. Limited responsibility for expenses, purchases, or inventory.
Factor 4: Guidelines
Level 3 - 90 Points: Procedures and standards exist, but considerable latitude in applying procedures and selecting a sequence of activities must be exercised. The employee uses judgment in interpreting and adapting guidelines such as agency policies, regulations, precedents, and work directions for application to specific cases or problems. The employee analyzes results and recommends changes.
Factor 5: Contacts
Level 3 - 100 Points: The purpose is to advise or counsel students, coworkers, or the general public, or to plan or coordinate work efforts with other employees who are working toward common goals and where relationships are generally cooperative. Contacts are moderately structured and routine.
Factor 6: Work Environment
Level 3 - 70 Points: The work area involves moderate discomfort and/or risk such as operating heavy machinery or dangerous equipment, or frequent exposure to hazardous materials. Alternatively, the work area may be subject to environmental discomfort such as poor ventilation. Loud noises, and/or extremes of heat or cold. The work often requires wearing protective gear that may be uncomfortable. The nature of the work environment may produce moderate levels of stress.
Factor 7: Physical Demands
Level 3 - 100 Points: Work requires continuous moderate with some strenuous physical exertion including standing, climbing, crawling, and regular lifting of objects over 50 pounds.
Factor 8: Responsibility for Facilities and Resources
Level 2 - 40 Points: Jobs at this level might require frequent but routine responsibility for facility security, public safety, equipment, or money.
Factor 9: Complexity
Level 4 - 700 Points: The work involves varied duties requiring many different and unrelated processes and methods such as those relating to well-established administrative or professional fields. Decisions regarding what needs to be done include the assessment of unusual circumstances, variations in approach, and incomplete or conflicting data. The work requires making many decisions concerning such things as the interpreting of considerable data, planning the work, or refining methods and techniques to be used.