2563 Director of Registration Services


TITLE Director of Registration Services




IMMEDIATE SUPERVISOR Associate Provost for Access and Outreach



The Director of Registration Services is responsible for planning, coordinating, and managing the registration and related services and functions for credit-bearing programs coordinated through Access and Outreach. The Director coordinates with other program directors in Access and Outreach in the delivery of flexible, responsive, and efficient registration services, trains faculty who assist with registration, uses the management information system and established policies and procedures to operate the registration process, collects fees, manages funds and budgets, and manages staff to assure a customer service orientation.


Education: A Bachelor's degree is required, with formal course work in one or more areas directly related to job responsibilities, such as Business Administration, Computer Information Systems, Public Administration, etc. A Master's degree is preferred.

Experience: Requires at least five years of professional, administrative experience, which includes supervisory experience and implementation of a customer service philosophy into daily operations. Required experience must include a minimum of three years experience working in a college or university setting, and at least two years experience with registration procedures, accounting systems, fee collection, and/or records management and reporting. Experience in providing programs or client services for adults are preferred.

Skills: Must be knowledgeable in the use of computerized management information systems; experience in the use of such systems for college registration functions is preferred. Experience in word processing and the use of computerized spreadsheet programs is required. Must have excellent oral and written communication skills, interpersonal skills, and supervisory skills. Must be able to work with a minimum of supervision, have the ability to manage details associated with implementing complex policies and procedures, and have excellent decision-making skills. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.


1. Ensures the efficient operation of registration and related functions for on-campus and off-campus credit-bearing programs coordinated through Access and Outreach by coordinating with other program directors in the delivery of registration services for continuing education students.

2. Facilitates the registration process for students in classes that utilize varied delivery systems, such as distance learning, off-campus, and/or special credit programs, by providing registration services that demonstrate flexibility, responsiveness, and efficiency.

3. Assures the integrity of registration services by coordinating with program development staff within Access and Outreach in training faculty who may be assisting with registration and related services, especially for off-campus and/or special credit programs.

4. Maintains a coherent registration system by utilizing a computer-based management information system to handle the daily operations of the Registration Services Department, utilizing policies and procedures to assure that deadlines are followed for registration, changes, withdrawals, payments, and refunds, determining correct refund amounts, making exceptions to tuition refund policy when warranted following approved guidelines, recommending policy and procedure changes when needed, and working in collaboration with other University departments as needed.

5. Assures fiscal accountability by managing funds from student fee collection, collecting student fee revenues in a timely manner, initiating correspondence related to collections, requesting revenue transfers when indicated, and developing and managing the budget for the Registration Services Department.

6. Assures that the Registration Services Department operates effectively within a customer service orientation by managing staff through selection, training, and assignment of responsibilities and priorities, evaluating individual performance, evaluating staffing needs, and recommending changes as needed.

7. Contributes to the efficient operation of Access and Outreach by preparing statistical and special reports as assigned by the Associate Provost, assisting in the development of text and forms related to registration policies and procedures for Access and Outreach publications, and communicating with other campus units and the public regarding registration and related services.

8. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

9. Maintains competency and professional currency through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Associate Provost.

10. Contributes to the overall success Access and Outreach by performing these duties in a manner consistent with the mission, goals, and stated values of Access and Outreach and performing all other essential duties as assigned.


The Director of Registration Services receives supervision from the Associate Provost for Access and Outreach and exercises supervision of registration support staff.




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 4 - 2300 Points: Knowledge of the principles, concepts, practices, methods and techniques of an administrative, managerial, or professional field such as accounting or auditing, financial management, business administration, human resources, engineering, social sciences, communications, education, law, or medicine. Knowledge permits the employee to complete assignments by applying established methods to recurring types of projects/problems susceptible to well-documented precedents or to schedule, plan, and carry out precedented projects. Alternatively, knowledge at this level might also permit the employee to carry out precedented projects requiring considerable experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty along with significant related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with substantial work experience or a non-specific Master's degree requirement with substantial work experience. Knowledge requirements generally also include a significant amount of related work experience and may include administrative or supervisory experience.

Factor 2: Supervisory Responsibility

Level 3 - 270 Points: Supervision of a limited number of (a) operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a very small number of professional employees, or an equivalent combination of (a) and (b). The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is generally responsible for training, planning, and directing the work of permanent employees, and provides major input into hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks.

Factor 3: Interactions with Others

Level 3 - 250 Points: The purpose of interactions is to advise or counsel others to solve recurring and structured problems, and/or to plan or coordinate work efforts with other employees who are working toward common goals in situations where relationships are generally cooperative. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public. These types of interactions require normal interpersonal skills.

Factor 4: Job Controls and Guidelines

Level 3 - 500 Points: The employee operates under general supervision expressed in terms of program goals and objectives, priorities, and deadlines. Administrative supervision is given through statements of overall program or project objectives and available resources. Administrative guidelines are relatively comprehensive and the employee need only to fill in gaps in interpretation and adapt established methods to perform recurring activities. In unforeseen situations, the employee must interpret inadequate or incomplete guidelines, develop plans, and initiate new methods to complete assignments based on those interpretations. Assignments are normally related in function, but the work requires many different processes and methods applied to an established administrative or professional field. Problems are typically the result of unusual circumstances, variations in approach, or incomplete or conflicting data. The employee must interpret and refine methods to complete assignments. Characteristic jobs at this level may involve directing single-purpose programs or performing complex, but precedented, technical or professional work.

Factor 5: Managerial Responsibility

Level 3 - 850 Points: Work involves providing significant support services to others both within and outside of the department that substantially influences decision-making processes. Work activities are complex and others rely on the accuracy and reliability of the information, analysis, or advice to make decisions. Work activities have a direct, but shared, impact on further processes or services, affect the overall efficiency and image of the department, and may have material impact on costs or service quality within the cost center. Incumbents may be responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.