5205 Community Engagement and External Support Coordinator - Libraries


TITLE Community Engagement and External Support Coordinator - Libraries




IMMEDIATE SUPERVISOR Dean of Library Services



The Community Engagement and External Support Coordinator is responsible for engaging the Missouri State University (MSU) community, the greater Springfield community, the Ozarks region, and the entire state of Missouri regarding activities of the MSU Libraries. The Community Engagement and External Support Coordinator – Libraries works with the MSU Libraries and partner organizations to identify needs and opportunities for which external support should be sought. The primary responsibilities of the Community Engagement and External Support Coordinator – Libraries include publicity, outreach, public speaking, event planning, and the cultivation of various types of external support, including grants and inter-organizational partnerships.


Education: A Master’s degree in a relevant field, such as Marketing, Communication, Journalism, Library Science, Public Administration, or Business is required.

Experience: Experience obtaining and managing at least two external grants in the previous ten years is preferred.

Skills: Excellent verbal and written communication skills are required. Public speaking skills are required. The demonstrated ability to contribute to and manage social media communications is required. A demonstrated commitment to providing quality services to diverse members of the campus and broader communities is required. Strong leadership and interpersonal skills as well as the ability to work both collaboratively and independently are required. Flexibility, creativity, and the ability to thrive in a complex, changing environment with competing demands are required. The demonstrated ability to plan, introduce, and manage change. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.


1. Provides vision, leadership, and collaboration related to community engagement and external support, including grants.

2. Works in a team environment to meet the current and future information needs of a growing, diverse, inclusive University community during a period of rapid change in information technologies, networked computing, and user needs, preferences, and expectations.

3. Manages and deploys human, fiscal, equipment, spatial, and other resources in effective, efficient, and inspired ways.

4. Focuses and facilitates the ongoing efforts of the Library faculty and staff to identify, seek, and obtain grants and other types of external support.

5. Writes and edits, both individually and collaboratively, a wide variety of documents, including press releases, videos, grants applications, grant reports, Facebook posts, tweets, articles, etc.

6. Collaborates with organizations and groups with which the MSU Libraries partners with on various projects and community efforts, such as the Springfield-Greene County Library District, the City of Springfield, the History Museum on the Square, the Missouri Center for the Book, and the State Historical Society of Missouri.

7. Plans and coordinates events, such as receptions, speaker series, celebrations, dinners, and symposia.

8. Works with the Dean of Library Services, various Library faculty and staff, the MSU Foundation, the Alumni Association, and others to establish and maintain relationships with friends and supporters of the MSU Libraries.

9. Collaborates effectively with Library faculty, staff, and administration and other campus constituencies to plan, implement, and assess programs and efforts related to community engagement and external support.

10. Serves on various committees, task forces, and working groups in the MSU Libraries, the University, the community, the region, the state, and the profession.

11. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

12. Maintains current knowledge of trends in the field through self-directed professional reading, developing and maintaining key contacts, attending professional development courses, and attending training and/or courses as required by the Dean of Library Services.

13. Contributes to the overall success of the Missouri State University Libraries by performing all other duties and responsibilities as assigned.


The Community Engagement and External Support Coordinator - Libraries is supervised by the Dean of Library Services.




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 3 - 1500 Points: Entry-level knowledge of the principles, concepts, practices, and methods of an administrative, managerial, technical, or professional specialty. Knowledge permits employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in professional or technical areas including accounting or auditing, financial management, business administration, human resources, law, engineering, science, or medicine, while gaining familiarity with the University's policies and goals, business practices, and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project, or to complete stages of a multi-phase project. Alternatively, knowledge at this level might also permit the employee to carry out recurring tasks and routine assignments requiring moderate experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty. Knowledge requirements may also include a limited amount of related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with a moderate level of additional related work experience or a non-specific Master's degree requirement with some related work experience.

Factor 2: Supervisory Responsibility

Level 1 - 50 Points: Typically, little, if any, supervision of others is required. The job may require irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities. The amount of time spent on directing the work of others is normally a small portion of total work time.

Factor 3: Interactions with Others

Level 4 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.

Factor 4: Job Controls and Guidelines

Level 3 - 500 Points: The employee operates under general supervision expressed in terms of program goals and objectives, priorities, and deadlines. Administrative supervision is given through statements of overall program or project objectives and available resources. Administrative guidelines are relatively comprehensive and the employee need only to fill in gaps in interpretation and adapt established methods to perform recurring activities. In unforeseen situations, the employee must interpret inadequate or incomplete guidelines, develop plans, and initiate new methods to complete assignments based on those interpretations. Assignments are normally related in function, but the work requires many different processes and methods applied to an established administrative or professional field. Problems are typically the result of unusual circumstances, variations in approach, or incomplete or conflicting data. The employee must interpret and refine methods to complete assignments. Characteristic jobs at this level may involve directing single-purpose programs or performing complex, but precedented, technical or professional work.

Factor 5: Managerial Responsibility

Level 2 - 400 Points: Work involves services including collecting, processing, and disseminating information and providing advice to others. Work activities may be complex and likely affect the accuracy, reliability, or acceptability of further processes or services to the extent that others rely on the advice given in order to make decisions. Work activities typically affect the efficiency of the department but have relatively minor effects on operations within the cost center. Individuals in jobs at this level are often responsible for actively documenting, monitoring, and controlling expenditures. Incumbents may recommend minor expenditures, but have no substantive authority over budgets.