1460 Director of Operations


TITLE Director of Operations




IMMEDIATE SUPERVISOR Executive Director, Juanita K. Hammons Hall for Performing Arts, Hammons Student Center, and Plaster Sports Complex



The primary duty of the Director of Operations is the management of the stage and shop areas during peak use, scenery repair, rehearsals, and performances. The Director of Operations assures the most effective utilization and the maintenance of facilities and equipment by establishing, implementing, and enforcing operational policies and procedures, developing effective preventive maintenance programs on all the equipment in the Hall, and controlling environmental conditions on stage and within the Hall. The Director of Operations assists visiting artists and performing companies using the Juanita K. Hammons Hall for the Performing Arts facilities by providing them information regarding operational policies and procedures, coordinating their specific requirements for technical, front of house and associated support, and advising them on staging techniques.


Education: A Bachelor's degree is required. A degree in an arts-related discipline is preferred.

Experience: At least three years of progressively responsible experience is required in a major performance theatre including experience in stage lighting (design and operation), sound design and reinforcement, and management of a safety program. Experience in working with yellow card contracts is preferred.

Skills: Supervisory skills are required. Mechanical skills in the construction, operation and minor repair of sound and lighting equipment is required. The ability to interpret and apply information from technical manuals, data and blueprints is required. Excellent interpersonal skills are required.

Effort: The ability to lift and carry materials weighing between 50 - 100 pounds is required. The position requires prolonged standing, frequent bending or stooping and climbing of steps and ladders. Occasionally, the incumbent is required to work on a grid at a height of 120 feet.

Other: The scope of the job frequently requires attendance at evening and/or weekend activities, performances, meetings, and/or rehearsals.


1. Ensures the most effective utilization of the Hall's facilities within its capabilities by establishing, implementing, and enforcing policies and procedures for stage and shop areas and determining, coordinating, and providing the stage requirements needed for all performances conducted in the theatre, including the operation and maintenance of equipment, theatrical lighting, theatre sound, and certain other special electrical equipment relating to projection booths and stages.

2. Plans, develops, and implements a safe and effective maintenance program for the Juanita K. Hammons Hall for the Performing Arts by supervising and managing the stage and shop areas during peak use, scenery repair, rehearsals, and performances, keeping an inventory of tools, materials and equipment needed for the operation of the theatre stage and shop, developing effective preventive maintenance programs on all the equipment in the Hall, and maintaining a file of Hall related blueprints, mechanical drawings, technical bulletins and pamphlets.

3. Assists visiting artists and performing companies using the Juanita K. Hammons Hall for the Performing Arts facilities by providing them information regarding operational policies and procedures, coordinating their specific requirements for technical, front of house, and associated support, and advising them on staging techniques.

4. Secures revenues for services rendered by compiling labor and material costs and billing visiting artists and performing groups for the cost of time, labor and materials used during their performances in the Hall.

5. Ensures that theatre facilities and areas are ready for use by performing groups and individuals (e.g. chairs set up, lighting designed and focused, stage cleaned) by assuring safety precautions are in place, coordinating with production crews to identify unique and/or special requirements, planning and organizing personnel and equipment resources to meet performers' schedules, directing the stage crew in completing facility preparations, and assuming responsibility for the orderly use of stage and theatre storage areas.

6. Develops an effective and efficient staff by establishing operational policies and procedures, recruiting and hiring qualified student workers as stagehands, training them in the proper techniques of stage craft and safety measures in installation and maintenance of scenery, and supervises them during the construction and installation of stage sets and scenery.

7. Ensures that the environmental conditions within the Hall meet the needs of performers and are comfortable for the audience by maintaining continual communication with users to respond to changing environmental conditions on stage, checking environmental controls registering the conditions within the Hall, observing the activity of the audience and adjusting the conditions to provide a comfortable environment for attending performances.

8. Prevents misunderstandings between the management of the Hall and unions by working effectively with stagehand union when on the premises.

9. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Executive Director.

10. Contributes to the overall success of the Juanita K. Hammons Hall for the Performing Arts by performing all other duties and responsibilities as assigned.


The Director of Operations is supervised by the Executive Director of the Juanita K. Hammons Hall for the Performing Arts, Hammons Student Center, and Plaster Sports Complex, supervises the Technical Director, custodial, and student employees, and makes recommendation which are given particular weight regarding the hiring, firing, advancement, promotion, and other changes of status of those supervised.




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 4 - 2300 Points: Knowledge of the principles, concepts, practices, methods and techniques of an administrative, managerial, or professional field such as accounting or auditing, financial management, business administration, human resources, engineering, social sciences, communications, education, law, or medicine. Knowledge permits the employee to complete assignments by applying established methods to recurring types of projects/problems susceptible to well-documented precedents or to schedule, plan, and carry out precedented projects. Alternatively, knowledge at this level might also permit the employee to carry out precedented projects requiring considerable experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty along with significant related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with substantial work experience or a non-specific Master's degree requirement with substantial work experience. Knowledge requirements generally also include a significant amount of related work experience and may include administrative or supervisory experience.

Factor 2: Supervisory Responsibility

Level 4 - 470 Points: Supervision of (a) a moderate number of operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a small number of professional employees who exercise limited supervision of others, or (c) large numbers of student workers or graduate assistants, or some equivalent combination of the above. The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is responsible for training, planning, and directing the work of permanent employees, and generally controls hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks.

Factor 3: Interactions with Others

Level 4 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.

Factor 4: Job Controls and Guidelines

Level 3 - 500 Points: The employee operates under general supervision expressed in terms of program goals and objectives, priorities, and deadlines. Administrative supervision is given through statements of overall program or project objectives and available resources. Administrative guidelines are relatively comprehensive and the employee need only to fill in gaps in interpretation and adapt established methods to perform recurring activities. In unforeseen situations, the employee must interpret inadequate or incomplete guidelines, develop plans, and initiate new methods to complete assignments based on those interpretations. Assignments are normally related in function, but the work requires many different processes and methods applied to an established administrative or professional field. Problems are typically the result of unusual circumstances, variations in approach, or incomplete or conflicting data. The employee must interpret and refine methods to complete assignments. Characteristic jobs at this level may involve directing single-purpose programs or performing complex, but precedented, technical or professional work.

Factor 5: Managerial Responsibility

Level 4 - 1500 Points: Work involves the primary accountability for a smaller department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the University. Work activities have a direct and substantial impact on the department. While work activities do have some effect on the efficiency and reputation of the cost center, departments, programs, or processes at this level represent a relatively minor function within the cost center. Employees in jobs at this level may have responsibility for developing budgets, distributing budgeted funds, and exercising the primary control over a relatively small budget.