1951 Associate Director, Residence Life, Housing and Dining Services


TITLE Associate Director, Residence Life, Housing and Dining Services




IMMEDIATE SUPERVISOR Director, Residence Life, Housing and Dining Services

MAJOR ADMINISTRATOR Assistant Vice President for Student Life-Director of the Plaster Student Union


The Associate Director, Residence Life, Housing and Dining Services is responsible for the overall student development and staff functions of the Department of Residence Life and Services, providing staff and programs that compliment the public affairs mission of the University. This position involves long-range and short-range planning to provide student development opportunities to meet the needs of current and future students, administering the personnel functions and overall supervision of professional and Resident Assistant staff, coordination of the student conduct system, management of all summer programs, and advising student groups as assigned. The Associate Director, Residence Life, Housing and Dining Services provides leadership to professional staff and ensures the development and implementation of policies and procedures for management of the residence hall system.


Education: A Master’s degree in Educational Administration, College Student Personnel, or a related field is required.

Experience: At least five years of experience in residence life with increasing levels of responsibility and exposure to multi-level staffing patterns is required. Demonstrated knowledge of student conduct, hall administration, Resident Assistant supervision, student development and programming, and supervision of student employees and volunteers is required.

Skills: The ability to select, supervise, and evaluate professional and student personnel is required. Must have the ability to communicate effectively, both verbally and in writing, to students, parents, faculty, and staff. Demonstrated skill in problem-solving, efficient and effective decision-making, and conflict resolution is required. Must be able to produce results as an administrator, effectively delegating tasks, administering a budget, and implementing established goals. The ability to produce effective, creative, and meaningful student development programs and to motivate students in self-governing organizations is required. The ability to use word processing and other software applications to process data is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.


1. Facilitates a service-oriented approach to student development by participating in the development and implementation of long-range and short-range goals designed to meet the needs of current and prospective students.

2. Facilitates a creative, appropriate, and student-oriented direction for the department by participating in shaping, interpreting, communicating, and implementing Residence Life, Housing and Dining Services policies and procedures.

3. Provides for the appropriate implementation of delegated tasks and student development areas through the selection, training, daily supervision, and evaluation of the Area Coordinators.

4. Facilitates the recruitment, selection, and training of Residence Hall Directors and Assistant Hall Directors in conjunction with the Area Coordinators.

5. Ensures an effective Resident Assistant staff by monitoring the selection, supervision, evaluation, training, and in-service opportunities provided for Resident Assistant staff.

6. Facilitates, in conjunction with the Assistant Directors and Area Coordinators, the development and implementation of professional development activities for Residence Hall Directors, Assistant Hall Directors, and Resident Assistants.

7. Ensures compliance with the evaluation processes for Area Coordinators, Residence Hall Directors, Assistant Hall Directors, and Resident Assistants.

8. Ensures the development and coordination of the Student and Staff Development portion of the departmental budget, including student government budgets, and assists in the overall budget development process for the departmental budget.

9. Coordinates, in conjunction with the Director, Residence Life, Housing and Dining Services and the other Assistant Directors, the development and implementation of living environments that meet the needs of the residence halls and general student population.

10. Actively participates in professional organizations and facilitates interaction with other institutions of higher education.

11. Ensures the appropriate supervision of the Coordinator of Leadership Development and Programming and advisement of the Residence Hall Association (RHA).

12. Promotes an educational approach to student conduct concerns by monitoring the student conduct and peer judicial system, maintaining the Campus Judicial Tracking System, providing direction and guidance to staff members directly implementing the system, implementing procedural and policy changes as approved by the Director, Residence Life, Housing and Dining Services, analyzing student conduct data, and coordinating involvement with the Student Life and Development Office, Office of Safety and Transportation, or other University departments.

13. Provides, in conjunction with the Director, Residence Life, Housing and Dining Services and the Assistant Directors of Residence Life, Housing and Dining Services, appropriate and timely responses to system-wide or building–specific needs, emergencies, crisis situations, or other situations requiring departmental intervention.

14. Assists with facilities operations by identifying and coordinating (in conjunction with the area maintenance and custodial staffs) building repairs, maintenance, and safety requirements, recommending facility improvements, participating in the development of short- and long-range plans for maintaining and improving the physical facilities, furnishings, and grounds, assisting with maintenance of inventory control records on all furnishings and equipment, and coordinating maintenance repair and follow-up.

15. Advances the concepts of student development and programming by serving as a resource and liaison to other University offices and student groups.

16. Collaborates with the Director of the Academic Development Center to plan and execute initiatives between Academic Affairs and Residence Life and Services staff members and serves as a liaison to other University offices and departments.

17. Participates as a member of the University community by serving on various committees and task forces as assigned.

18. Advances the concepts of married student, non-traditional student, and family housing by serving as a resource for Residence Life, Housing and Dining Services staff members and as a liaison to other University offices and departments.

19. Ensures implementation of Resident Assistant Class (IDS 275), plans and implements programs for the summer including efforts directed at Summer Camps and Conferences, Summer School, and SOAR, plans and presents Residence Life developmental information to parents and/or students during SOAR, and provides overall administrative and supervisory responsibility of the Department in the absence of the Director.

20. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

21. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as required by the Director, Residence Life, Housing and Dining Services.

22. Supports the overall operation of Residence Life, Housing and Dining Services and contributes to the accomplishment of its mission and goals by performing other duties as assigned by the Director, Residence Life, Housing and Dining Services.


The Associate Director, Residence Life, Housing and Dining Services supervises the Area Coordinators, the Coordinator of Leadership Development and Programming, and clerical staff, provides indirect supervision to Residence Hall Directors, Assistant Hall Directors, Graduate Assistants, Residence Hall Receptionists, Residence Hall Hosts/Hostesses, and Resident Assistants, and is supervised by the Director, Residence Life, Housing and Dining Services.




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 5 - 3300 Points: Knowledge of the principles and methods of an administrative, managerial, or professional field such as accounting or auditing, financial management, information technology, business administration, human resources, engineering, law, social sciences, communications, education, or medicine. Knowledge permits employee to supervise projects and/or departments using standard methods to improve administrative and/or line operations. Knowledge also permits employee to plan steps and carry out multi-phase projects requiring problem definition and modified techniques, to coordinate work with others, and to modify methods and procedures to solve a wide variety of problems. Knowledge at this level requires a Bachelor's or Master's degree with substantial related work experience, including up to two years of administrative or supervisory experience. Alternatively, this level may require a professional or clinical degree beyond the Bachelor's degree with moderate related work experience; knowledge requirements include significant levels of related work experience.

Factor 2: Supervisory Responsibility

Level 5 - 730 Points: Supervision of (a) several work teams or work team leaders, (b) a rather large group of operative, administrative support, or paraprofessional employees, (c) a work group involving direction of skilled technical employees, (d) professionals in technical and skilled areas, and/or (e) subordinate supervisory personnel. The incumbent performs a full range of supervisory responsibilities including the authority to hire, train, transfer, promote, reward, or discipline others. Supervision will likely be general rather than close supervision of others. At this level, supervisory responsibilities consume significant amounts of work time and include substantial responsibility for work planning activities, staffing, and performance management as well as budgeting and planning functions.

Factor 3: Interactions with Others

Level 5 - 850 Points: Interactions are highly unstructured and incumbents are often required to resolve difficult and unstructured problems. Interactions are commonly with administrators, cost-center heads, high level committees, or external constituents in order to defend, negotiate, or resolve controversial and/or long-range issues and problems. Interactions occur in situations subject to divergent views, skepticism, resistance, uncooperative attitudes, and conflicting objectives. Interactions often require high levels of interpersonal skill and require the ability to influence, interrogate, or control others through debate, persuasion, or authoritative recognition and require strong analytical and decision-making skills.

Factor 4: Job Controls and Guidelines

Level 3 - 500 Points: The employee operates under general supervision expressed in terms of program goals and objectives, priorities, and deadlines. Administrative supervision is given through statements of overall program or project objectives and available resources. Administrative guidelines are relatively comprehensive and the employee need only to fill in gaps in interpretation and adapt established methods to perform recurring activities. In unforeseen situations, the employee must interpret inadequate or incomplete guidelines, develop plans, and initiate new methods to complete assignments based on those interpretations. Assignments are normally related in function, but the work requires many different processes and methods applied to an established administrative or professional field. Problems are typically the result of unusual circumstances, variations in approach, or incomplete or conflicting data. The employee must interpret and refine methods to complete assignments. Characteristic jobs at this level may involve directing single-purpose programs or performing complex, but precedented, technical or professional work.

Factor 5: Managerial Responsibility

Level 5 - 2350 Points: Work involves primary accountability for a larger department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the University, influences internal or external operations, or impacts students, faculty, and/or staff. Work activities have a direct and significant impact on the department. Work activities also have a significant effect on the efficiency and reputation of the cost center and represent a relatively major function within the cost center. At this level would be jobs in which the incumbent may have responsibility for developing budgets, distributing budgeted funds, and exercising primary control over a moderately-sized budget.