TITLE Director of Safety and Transportation
CLASSIFICATION NUMBER 1345
IMMEDIATE SUPERVISOR Vice President for Administrative Services
MAJOR ADMINISTRATOR President
The Director of Safety and Transportation serves as the chief administrator for the Department of Safety and Transportation and acts in a proactive manner to maintain a safe and secure University campus and assure efficient transportation services. The Director of Safety and Transportation provides oversight of and assures coordination with the Springfield Police Department substation, the Springfield Police Department contract, parking administration programs (including permit management, lot maintenance, and control of enforcement), the motor pool, and coordinates operation of the campus shuttle system, the radio communications center, and the 24/7 public safety operation. The Director prepares Clery Act reporting and oversees the Department’s acceptance and disposition of reports of crimes, complaints, and incidents of sexual violence, sexual harassment, sexual assault, and stalking. The Director monitors all aspects of daily operations, assesses the effectiveness of programs, policies and procedures, supervises professional and support staff and student personnel, administers the various departmental budgets, and maintains a cooperative relationship with the neighborhoods surrounding campus.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Bachelor's degree is required, preferably in management, business administration, criminal justice, or law enforcement; a Master’s degree in the specified disciplines is preferred.
Experience: A minimum of five years of experience in managing complex organizations is required; experience in managing law enforcement organizations is preferred. Experience in grant writing is preferred. Experience in interpersonal communications and human relations is required. Experience in the management of complex budgeting systems involving multiple budgets is required.
Skills: The ability to organize, plan, coordinate and direct activities related to crimes against persons, loss prevention and parking and traffic control is required. The ability to solve problems and make appropriate decisions is required. The ability to clearly communicate ideas, facts, and concepts to people who represent all constituencies of the University is required. Effective time management skills are required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Effort: The responsibilities of this position require the ability to respond to incidents quickly which may involve using stairs in all University buildings. Some evening and weekend work is required to supervise second and third shift employees and to respond to potentially explosive situations, bona fide emergencies, and to support athletics and other events on campus.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Ensures that the Department of Safety and Transportation contributes to a safe and secure learning environment on campus through the development of departmental policies, procedures and operational guidelines, the preparation of long- and short-range public safety goals and objectives and establishment of priorities for meeting them, the management of personnel, budgetary, facility and equipment resources for effective public safety operations, and evaluation of departmental performance and progress toward accomplishment of those goals and objectives.
2. Reduces the potential for on-campus crimes, property losses and personal injuries by determining the vulnerabilities to crimes and losses for University persons, property, or equipment, allocating departmental resources to correct, reduce, or eliminate identified vulnerabilities, making recommendations for appropriate corrective actions beyond the capability of the department to achieve, and conducting follow-up on those recommendations with senior administrators.
3. Oversees the daily operation of physical security for the campus, including building locking and unlocking, high visibility patrols, monitoring surveillance systems, authorizations for issuance of keys, and response to intruders or events requiring public safety intervention.
4. Facilitates a cooperative working relationship between the Department of Safety and Transportation and the Springfield Police Department Substation by developing and maintaining effective communications with the Substation Officer-in-Charge and assigned personnel, planning and coordinating departmental coverage of the campus in concert with Substation operations, serving as the University's liaison with the Springfield Police Department, and when necessary, serving as the University’s liaison with the Greene County Sheriff’s Department and state and federal law enforcement agencies.
5. Ensures the University's compliance with governmental regulatory programs regarding campus safety and security.
6. Directs the University's parking operations through the management of Parking Administration, which includes credible enforcement of the University's parking regulations, assures compliance with Americans with Disabilities Act (ADA) regulations, manages the vehicle registration program, monitors the parking ticket appeals process, maintains parking areas and lots, and plans and coordinates traffic control during special events.
7. Ensures that the Shuttle System responsively, effectively, and efficiently serves the transportation needs of the University community by reviewing and analyzing shuttle usage data to adjust routes and shuttle stop placement, acting as a liaison with the Missouri Department of Transportation (MoDOT) and Region VII of the Federal Transportation Administration (FTA), submitting all required reports, and establishing and maintaining such records and files as are necessary to manage the transit system and the transit budget.
8. Manages accident/incident reporting by directing the preparation of timely accident/incident reports when appropriate, providing accident/incident information to safety agencies and/or law enforcement organizations, analyzing the reports to determine accident trends and to recommend solutions to the senior administration, and directing the maintenance of current and accurate records and files on accidents and incidents.
9. Ensures that the senior administration is aware of the public safety implications of various situations or circumstances which may disrupt normal campus activity or threaten the safety and security of University persons, property or equipment by analyzing the potential threat or danger anticipated as a result of such events, advising the President, Vice Presidents, Deans and other appropriate campus officials, and serving as a member of an ad hoc team of key University officials who provide information and advice to the President when requested.
10. Helps to ensure the security of visiting dignitaries by coordinating security with state and federal officers during campus visits.
11. Enhances the safety and transportation capabilities of the department by coordinating with special consultants, developing and maintaining cooperative working relationships with local, state and federal law enforcement agencies, and identifying and utilizing the technical and professional resources available from those agencies to support the safety and transportation programs of the University.
12. Informs students, faculty and staff about safety policies and services through publication of periodic bulletins, making presentations to student organizations, faculty, and staff on a variety of topics including crime and loss prevention, and parking and traffic control, emergency response options, and developing appropriate communication and public relations activities.
13. Complies with federal and state requirements to publish an Annual Campus Security and Fire Safety Report (in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act) by directing the maintenance of University crime statistics during the report period, regularly publishing a daily crime log, maintaining required campus safety policies and procedures, compiling all University public safety policies and crime statistics into the Annual Campus Security and Fire Safety Report, and distributing the report through publications, mailings, or the computer network to currently enrolled and prospective students, employees, job applicants, and federal and state agencies.
14. Directs and oversees regular inspection and audits of surveillance systems and all campus lighting, oversees the operation and management of the campus alarm system, and conducts surveys of parking availability.
15. Coordinates directly with the bargaining unit on all personnel issues or grievances and participates in the negotiation process with the bargaining unit representatives regarding revisions to the memorandum of agreement.
16. Oversees the management of the University’s motor pool and tracking maintenance of for all University-owned vehicles.
17. Facilitates effective and efficient operation of departmental units by publishing (and updating as appropriate) the Department of Safety and Transportation Policy and Procedures Manual, working closely with the Assistant Director and the Springfield Police Substation to develop and implement safety, security, parking, transit, and traffic control activities.
18. Develops an organization of professional, support staff, and student employees by recruiting and hiring qualified applicants, providing training in departmental operations and encouraging individual participation in related training and education programs, engendering a community-service orientation in departmental personnel, assigning areas of responsibility, supervising key departmental subordinate supervisors, and evaluating individual performance.
19. Manages funds by planning, developing and controlling the annual departmental budgets.
20. Ensures office efficiency and responsive customer service by directing the development, implementation and maintenance of computer applications and information management procedures.
21. Promotes a positive image of the University and the Safety and Transportation Department through participation in community and professional organizations, representing the University at professional meetings, and establishing and maintaining credible relations with law enforcement, emergency planning/management groups, and community organizations.
22. Participates as a member of the University community by serving or chairing committees as directed by the Vice President for Administrative Services.
23. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
24. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Vice President for Administrative Services.
25. Contributes to the overall success of the Department of Safety and Transportation by performing all other duties and responsibilities as assigned by the Vice President for Administrative Services.
The Director of Safety and Transportation is supervised by the Vice President for Administrative Services and supervises all professional and support staff in the Department of Safety and Transportation.
OFFICE OF HUMAN RESOURCES
REVISED NOVEMBER 2017
JOB FAMILY 4
Factor 1: Professional Knowledge, Skill, and Technical Mastery
Level 5 - 3300 Points: Knowledge of the principles and methods of an administrative, managerial, or professional field such as accounting or auditing, financial management, information technology, business administration, human resources, engineering, law, social sciences, communications, education, or medicine. Knowledge permits employee to supervise projects and/or departments using standard methods to improve administrative and/or line operations. Knowledge also permits employee to plan steps and carry out multi-phase projects requiring problem definition and modified techniques, to coordinate work with others, and to modify methods and procedures to solve a wide variety of problems. Knowledge at this level requires a Bachelor's or Master's degree with substantial related work experience, including up to two years of administrative or supervisory experience. Alternatively, this level may require a professional or clinical degree beyond the Bachelor's degree with moderate related work experience; knowledge requirements include significant levels of related work experience.
Factor 2: Supervisory Responsibility
Level 5 - 730 Points: Supervision of (a) several work teams or work team leaders, (b) a rather large group of operative, administrative support, or paraprofessional employees, (c) a work group involving direction of skilled technical employees, (d) professionals in technical and skilled areas, and/or (e) subordinate supervisory personnel. The incumbent performs a full range of supervisory responsibilities including the authority to hire, train, transfer, promote, reward, or discipline others. Supervision will likely be general rather than close supervision of others. At this level, supervisory responsibilities consume significant amounts of work time and include substantial responsibility for work planning activities, staffing, and performance management as well as budgeting and planning functions.
Factor 3: Interactions with Others
Level 5 - 850 Points: Interactions are highly unstructured and incumbents are often required to resolve difficult and unstructured problems. Interactions are commonly with administrators, cost-center heads, high level committees, or external constituents in order to defend, negotiate, or resolve controversial and/or long-range issues and problems. Interactions occur in situations subject to divergent views, skepticism, resistance, uncooperative attitudes, and conflicting objectives. Interactions often require high levels of interpersonal skill and require the ability to influence, interrogate, or control others through debate, persuasion, or authoritative recognition and require strong analytical and decision-making skills.
Factor 4: Job Controls and Guidelines
Level 4 - 850 Points: The employee operates under administrative supervision and makes decisions based on broadly-stated University objectives and available resources. Administrative guidelines are expressed in terms of project or program outcomes and deadlines with few comprehensive guidelines. Decisions are based on inadequate guidelines that require considerable interpretation and force the employee to plan all phases of the assignment. Assignments may be unrelated in function and the work requires many different processes and methods and a great deal of analysis to identify the nature and extent of problems. The work may require the employee to develop new methods and to deal with many variables, including some that are unclear or conflicting. Characteristic jobs at this level may involve directing large and/or complex programs, projects, or departments in which the work cuts across functional lines or requires dealing with unprecedented issues.
Factor 5: Managerial Responsibility
Level 5 - 2350 Points: Work involves primary accountability for a larger department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the University, influences internal or external operations, or impacts students, faculty, and/or staff. Work activities have a direct and significant impact on the department. Work activities also have a significant effect on the efficiency and reputation of the cost center and represent a relatively major function within the cost center. At this level would be jobs in which the incumbent may have responsibility for developing budgets, distributing budgeted funds, and exercising primary control over a moderately-sized budget.