1829 Director of International Services Office


TITLE Director of International Services




IMMEDIATE SUPERVISOR Associate Vice President for International Programs

MAJOR ADMINISTRATOR Vice President for Research and Economic Development


The Director, International Services Office is responsible for admission and support activities for international students coming to Missouri State University and supervises activities related to employment of international scholars and their dependents. The Director, International Services Office oversees the development of strategies to achieve established enrollment goals which include development of correspondence, publications, and application forms for international students, evaluation of foreign transcripts in accordance with NAFSA: Association of International Educators’ guidelines, and decisions regarding the admission and transfer credit equivalency. The Director, International Services Office serves as the liaison between international students and the U.S. Department of Homeland Security (DHS), assists students regarding compliance with DHS policies and procedures, and plans and coordinates special events designed to enhance intercultural awareness within the University and the community.


Education: A Master’s degree is required.

Experience: Two years of successful management experience in an institution of higher education is required.

Skills: Knowledge of recruitment and admission procedures and policies in higher education is required. Strong oral and written communication skills are required. Management skills in the selection and supervision of employees and budgeting are required. A working knowledge of computer applications is required. Strong interpersonal skills are required. A record of inclusive conduct and evidence of multicultural skills in the workplace is required. Familiarity with U.S. Department of Homeland Security (DHS) policies and procedures is preferred. Familiarity with languages other than English is desirable.

Other: Must be a U.S. citizen or legal permanent resident, eligible by law to access the SEVIS database. Must be able to obtain a U.S. passport.


1. Ensures the achievement of University established goals and objectives for enrollment of international students by developing and administering a comprehensive student program which includes the development of a calendar of activities and events, development of publications and correspondence, acquisition of student names from referral agencies, and communication with overseas agencies and organizations which supply information to prospective students.

2. Ensures that international student applications and admissions are processed promptly and properly by developing international student application forms, developing procedures for the processing of international student applications, and determining the eligibility of international students for enrollment through the evaluation of foreign transcripts and test scores in accordance with the guidelines of the University and NAFSA: Association of International Educators, including evaluating transfer credit for course work completed at foreign colleges/universities, assessing English language proficiency, and evaluating financial support documentation provided by international applicants in response to established guidelines.

3. Assists international students, faculty, and staff regarding compliance with U.S. Department of Homeland Security (DHS) policies and procedures by serving as a liaison between the students and the DHS as well as managing compliance activities regarding SEVIS.

4. Promotes intercultural awareness within the University and the local community by assisting with planning and coordination of special cultural events and activities involving international students.

5. Facilitates the academic and personal success of international students by assisting them in effectively utilizing the resources of the University and providing leadership for the content and administration of the international student orientation.

6. Facilitates the matriculation of groups of international students from branch campuses and the English Language Institute.

7. Oversees the provision of assistance to departments, faculty, staff, scholars, and students on a broad spectrum of immigration, visa, and employment issues, including providing assistance to scholars and their dependents in obtaining and maintaining appropriate non-immigrant status and work authorization.

8. Utilizes external legal counsel for immigration matters when appropriate.

9. Supports Missouri State University by representing the Division on committees which address international enrollments and globalization initiatives and assisting in the development of enrollment goals for international students.

10. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

11.Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Associate Vice President for International Programs.

12. Contributes to the overall success of International Programs by advising and assisting the Associate Vice President for International Programs in matters regarding international students and performing all other essential duties and responsibilities as assigned.


The Director, International Services Office is supervised by the Associate Vice President for International Programs and supervises full time, part time and student employees.




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 3 - 1500 Points: Entry-level knowledge of the principles, concepts, practices, and methods of an administrative, managerial, technical, or professional specialty. Knowledge permits employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in professional or technical areas including accounting or auditing, financial management, business administration, human resources, law, engineering, science, or medicine, while gaining familiarity with the University's policies and goals, business practices, and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project, or to complete stages of a multi-phase project. Alternatively, knowledge at this level might also permit the employee to carry out recurring tasks and routine assignments requiring moderate experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty. Knowledge requirements may also include a limited amount of related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with a moderate level of additional related work experience or a non-specific Master's degree requirement with some related work experience.

Factor 2: Supervisory Responsibility

Level 3 - 270 Points: Supervision of a limited number of (a) operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a very small number of professional employees, or an equivalent combination of (a) and (b). The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is generally responsible for training, planning, and directing the work of permanent employees, and provides major input into hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks.

Factor 3: Interactions with Others

Level 4 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.

Factor 4: Job Controls and Guidelines

Level 3 - 500 Points: The employee operates under general supervision expressed in terms of program goals and objectives, priorities, and deadlines. Administrative supervision is given through statements of overall program or project objectives and available resources. Administrative guidelines are relatively comprehensive and the employee need only to fill in gaps in interpretation and adapt established methods to perform recurring activities. In unforeseen situations, the employee must interpret inadequate or incomplete guidelines, develop plans, and initiate new methods to complete assignments based on those interpretations. Assignments are normally related in function, but the work requires many different processes and methods applied to an established administrative or professional field. Problems are typically the result of unusual circumstances, variations in approach, or incomplete or conflicting data. The employee must interpret and refine methods to complete assignments. Characteristic jobs at this level may involve directing single-purpose programs or performing complex, but precedented, technical or professional work.

Factor 5: Managerial Responsibility

Level 4 - 1500 Points: Work involves the primary accountability for a smaller department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the University. Work activities have a direct and substantial impact on the department. While work activities do have some effect on the efficiency and reputation of the cost center, departments, programs, or processes at this level represent a relatively minor function within the cost center. Employees in jobs at this level may have responsibility for developing budgets, distributing budgeted funds, and exercising the primary control over a relatively small budget.