1828 Assistant Director of Plaster Student Union-Facilities and Operations


TITLE Assistant Director of Plaster Student Union-Facilities and Operations




IMMEDIATE SUPERVISOR Director of Plaster Student Union

MAJOR ADMINISTRATOR Associate Vice President for Student Life/Dean of Students


The Assistant Director of Plaster Student Union – Facilities and Operations is responsible for assisting in the overall facility management and operation of the Plaster Student Union and ensuring that the Union remains clean, safe, properly maintained, functional, and inviting.


Education: A Bachelor’s degree is required; a Master’s degree in Higher Education Administration, College Student Personnel, or a related field is preferred.

Experience: One year of professional experience in student union operation, facilities management, or a related field is required. Budget management, knowledge of audio-visual equipment operation, knowledge of basic custodial and maintenance practices, and knowledge of student development philosophy and its application to a student union setting is preferred.

Skills: The ability to attend to details with accuracy and efficiency and to handle numerous tasks simultaneously is required. The ability to compose written communications, guidelines, and procedures, as well as the ability to clearly communicate verbally is required. The ability to use Microsoft Office applications, such as Word and Excel is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Other: The scope of the position requires some evening and weekend work; some out-of-town travel is required.


1. Maximizes the Student Union’s appearance by maintaining the condition of all building spaces, furniture, and equipment, inventorying and replacing items when necessary, developing specifications for and purchasing equipment, furnishings, and supplies for effective facility operation in conjunction with Facilities Maintenance, ensuring that all structural, electrical, plumbing, fire, safety and security systems are properly maintained and inspected, and overseeing the assignment, inventory, and use of all Student Union access cards and keys.

2. Ensures that the facilities of the Student Union are clean, operational, and properly maintained by establishing appearance and cleanliness standards for the facility, directing support staff efforts to achieve such standards, conducting periodic inspections, implementing a preventative maintenance program, establishing and implementing repair and renovation schedules, and contracting for repairs or services beyond the capabilities of the staff.

3. Monitors and maintains proper daily functions of the Student Union by developing and recommending operating policies and procedures that provide efficient and effective services, implementing existing policies, directing personnel in following and enforcing operating procedures, ensuring that all facility repairs and improvements are addressed promptly, developing and monitoring the custodial budget, and meeting with appropriate maintenance staff on a regular basis.

4. Makes recommendations to the Director of Plaster Student Union for technological and audio-visual upgrades and improvements and ensures that equipment is well maintained and functional.

5. Ensures that the Student Union’s services are properly provided and that appropriate resources are available and utilized efficiently by recruiting, hiring, and supervising support staff and student employees, including the Maintenance General Mechanic, the Custodial Supervisor, custodial staff, student Audio-Visual Technician Manager and staff, and student Building Managers, initiating and coordinating leadership development and training activities, clear standards and expectations, and proper personnel evaluations, and developing a highly motivated, customer-oriented student and support staff that demonstrates an understanding of the role of the College Union and presents themselves in a professional and receptive manner.

6. Provides audio/visual support for the Board of Governors by attending all Board meetings, recording audio during the open meetings, and coordinating meeting details with the Secretary of the Board of Governors, as needed.

7. Serves as Eco-Ambassador for the Plaster Student Union and completes all required training provided by the Office of Sustainability and provides education and resources to the Plaster Student Union on sustainability efforts and programming.

8. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

9. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Director of Plaster Student Union.

10. Supports the overall operation of the Plaster Student Union and contributes to the organization’s overall success by performing other duties as assigned by the Director of Plaster Student Union.


The Assistant Director of Plaster Student Union reports to and is supervised by the Director of Plaster Student Union and directly supervises the Maintenance General Mechanic, Custodial Supervisor, student Building Managers and student Audio/Visual Technician Manager.




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 2 - 900 Points: Entry-level professional knowledge of the principles, concepts, practices, and methods of non-technical administrative and managerial functions. Knowledge permits the employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in areas including communications, social sciences, art and design, education, and related functions while gaining in familiarity with the University's policies and goals, business practices and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project to complete stages of a multi-phase project. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in an unspecified field or a specific background in a non-technical area. Knowledge requirements may also include a limited amount of related work experience.

Factor 2: Supervisory Responsibility

Level 4 - 470 Points: Supervision of (a) a moderate number of operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a small number of professional employees who exercise limited supervision of others, or (c) large numbers of student workers or graduate assistants, or some equivalent combination of the above. The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is responsible for training, planning, and directing the work of permanent employees, and generally controls hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks.

Factor 3: Interactions with Others

Level 3 - 250 Points: The purpose of interactions is to advise or counsel others to solve recurring and structured problems, and/or to plan or coordinate work efforts with other employees who are working toward common goals in situations where relationships are generally cooperative. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public. These types of interactions require normal interpersonal skills.

Factor 4: Job Controls and Guidelines

Level 3 - 500 Points: The employee operates under general supervision expressed in terms of program goals and objectives, priorities, and deadlines. Administrative supervision is given through statements of overall program or project objectives and available resources. Administrative guidelines are relatively comprehensive and the employee need only to fill in gaps in interpretation and adapt established methods to perform recurring activities. In unforeseen situations, the employee must interpret inadequate or incomplete guidelines, develop plans, and initiate new methods to complete assignments based on those interpretations. Assignments are normally related in function, but the work requires many different processes and methods applied to an established administrative or professional field. Problems are typically the result of unusual circumstances, variations in approach, or incomplete or conflicting data. The employee must interpret and refine methods to complete assignments. Characteristic jobs at this level may involve directing single-purpose programs or performing complex, but precedented, technical or professional work.

Factor 5: Managerial Responsibility

Level 3 - 850 Points: Work involves providing significant support services to others both within and outside of the department that substantially influences decision-making processes. Work activities are complex and others rely on the accuracy and reliability of the information, analysis, or advice to make decisions. Work activities have a direct, but shared, impact on further processes or services, affect the overall efficiency and image of the department, and may have material impact on costs or service quality within the cost center. Incumbents may be responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.