1225 Director of Information Technology Services, West Plains


TITLE Director of Information Technology Services, West Plains







The Director of Information Technology Services, West Plains is the senior administrative officer for the Office of Information Technology Services at the West Plains campus of Missouri State University and is responsible for the coordination and use of technology resources for the West Plains campus and for providing support to satisfy the academic and administrative technology needs of the campus and its satellite campuses. The Director participates in the policy development process regarding technology services for students, faculty, and staff and manages a wide range of client support services, including training, networking, telecommunications, administrative software support, and computer management. The Director reviews, coordinates, and approves all technology-related purchases and upgrades, ensuring that new equipment is compatible with existing systems and the University's strategic plan. The Director provides supervision of staff, budget development, administrative support, and program planning and implementation for the West Plains Information Technology Services department. The Director serves as the liaison to Information Services and Computer Services in the Missouri State University System to coordinate large-scale technology initiatives.


Education: A Bachelor’s degree is required in a computer-related field; however, an Associate’s degree in a technology-related field and significant experience beyond that required for the position may be substituted for the Bachelor’s degree.

Experience: At least five years of technical computing experience (e.g. management of an enterprise resource planning (ERP) system, file server and networking infrastructure, information security, and/or user support services) is required. At least three years of supervisory experience is required. One year of project management lead experience is required. Management/supervision of computer systems operations at the college level is preferred. Business management experience is preferred.

Skills: Strong organizational, interpersonal, writing and speaking skills, and the ability to communicate effectively within a university environment is required. A working knowledge of programming languages, relational database technology, and networking is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.


1. Coordinates and supervises the day-to-day operations of the Information Technology Services department, including determining the optimal allocation of available resources.

2. Assures the delivery of responsive, quality academic/administrative computing services to the campus community.

3. Serves as the Missouri State University – West Plains liaison to Information Services and Computer Services in the Missouri State University System to coordinate all large-scale technology-based initiatives, policies, and plans.

4. Ensures that the Information Technology Services department supports the information technology needs of the campus by preparing long- and short-range goals and objectives, managing personnel, budgetary, and technology resources for the delivery of effective information technology services, and evaluating the department’s performance and progress toward accomplishment of the goals and objectives.

5. Oversees the planning, analysis, design, and implementation of campus information technology services, including data, voice, and video components, by working with faculty, staff, and students to determine requirements, achieve milestones, and deploy successful services at the West Plains campus and its satellite campuses.

6. Promotes open and viable channels of communication with all constituents regarding information technology policies, procedures, issues, and concerns.

7. Plans for future growth, integration, and improvement of information technology services by ensuring fiscal responsibility and accountability through coordinating and preparing the annual budgets for Information Technology Services and the West Plains Student Computer and Technology Usage Fee, authorizing the expenditure of funds, and maintaining overall budget control.

8. Determines information technology needs for the West Plains and satellite campuses and their impact on the University resources and promotes the efficient use of campus resources by participating in the development of software and hardware standards and ensuring that infrastructure costs are included in all computer requirement analyses.

9. Plans for the future growth/integration of information technology by serving on appropriate committees on the West Plains campus and University System and participating in developing and coordinating clear, concise campus IT policies, procedures, and guidelines to ensure consistency with University System operations and serves as the Missouri State University-West Plains representative on the system-wide Information Technology Council.

10. Provides leadership and develops a competent, productive and effective staff, directly and through delegation, by hiring, training, and supervising, all employees of the Information Technology Services department and coordinates and encourages ongoing professional development of all employees of the Information Technology Services department.

11. Promotes efficient use of technology funds by preparing bid specifications for West Plains campus technology purchases and ensuring proper integration with the University’s enterprise architecture.

12. Contributes to the fiscal responsibility of the West Plains campus by identifying secondary users for computer equipment selected for replacement, coordinating the transfer of equipment between users, ensuring accountability of resources during the transfer, and minimizing service disruption.

13. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

14. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Chancellor.

15. Contributes to the overall success of the West Plains campus by performing all other duties and responsibilities as assigned by the Chancellor.


The Director of Information Technology Services, West Plains reports to and is supervised by the Chancellor and supervises all employees of the West Plains Information Technology Services Department.




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 5 - 3300 Points: Knowledge of the principles and methods of an administrative, managerial, or professional field such as accounting or auditing, financial management, information technology, business administration, human resources, engineering, law, social sciences, communications, education, or medicine. Knowledge permits employee to supervise projects and/or departments using standard methods to improve administrative and/or line operations. Knowledge also permits employee to plan steps and carry out multi-phase projects requiring problem definition and modified techniques, to coordinate work with others, and to modify methods and procedures to solve a wide variety of problems. Knowledge at this level requires a Bachelor's or Master's degree with substantial related work experience, including up to two years of administrative or supervisory experience. Alternatively, this level may require a professional or clinical degree beyond the Bachelor's degree with moderate related work experience; knowledge requirements include significant levels of related work experience.

Factor 2: Supervisory Responsibility

Level 5 - 730 Points: Supervision of (a) several work teams or work team leaders, (b) a rather large group of operative, administrative support, or paraprofessional employees, (c) a work group involving direction of skilled technical employees, (d) professionals in technical and skilled areas, and/or (e) subordinate supervisory personnel. The incumbent performs a full range of supervisory responsibilities including the authority to hire, train, transfer, promote, reward, or discipline others. Supervision will likely be general rather than close supervision of others. At this level, supervisory responsibilities consume significant amounts of work time and include substantial responsibility for work planning activities, staffing, and performance management as well as budgeting and planning functions.

Factor 3: Interactions with Others

Level 4 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.

Factor 4: Job Controls and Guidelines

Level 4 - 850 Points: The employee operates under administrative supervision and makes decisions based on broadly-stated University objectives and available resources. Administrative guidelines are expressed in terms of project or program outcomes and deadlines with few comprehensive guidelines. Decisions are based on inadequate guidelines that require considerable interpretation and force the employee to plan all phases of the assignment. Assignments may be unrelated in function and the work requires many different processes and methods and a great deal of analysis to identify the nature and extent of problems. The work may require the employee to develop new methods and to deal with many variables, including some that are unclear or conflicting. Characteristic jobs at this level may involve directing large and/or complex programs, projects, or departments in which the work cuts across functional lines or requires dealing with unprecedented issues.

Factor 5: Managerial Responsibility

Level 5 - 2350 Points: Work involves primary accountability for a larger department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the University, influences internal or external operations, or impacts students, faculty, and/or staff. Work activities have a direct and significant impact on the department. Work activities also have a significant effect on the efficiency and reputation of the cost center and represent a relatively major function within the cost center. At this level would be jobs in which the incumbent may have responsibility for developing budgets, distributing budgeted funds, and exercising primary control over a moderately-sized budget.