1315 Director, Business and Support Services, West Plains


TITLE Director, Business and Support Services, West Plains




IMMEDIATE SUPERVISOR Chancellor, West Plains Campus

MAJOR ADMINISTRATOR Chancellor, West Plains Campus


The Director of Business and Support Services plans, organizes, and conducts business and support affairs for the West Plains campus of the Missouri State University system, to include satellite campus operations in Mountain Grove Missouri. Duties involve campus-wide functions to include business services, mail services, purchasing and contracting, physical plant operations, motor pool operations, maintenance and repair of campus infrastructure, campus safety, security, and parking, and acquisition and divestment of property. The Director of Business and Support Services develops policies and procedures to establish and maintain legal and environmental compliance, financial accountability, fiscal control and effective resource utilization for assigned programs. The Director of Business and Support Services represents the campus in negotiations and awarding of contracts with the authority to obligate physical and financial resources.


Education: A Bachelor’s degree with emphasis in Business, Engineering or Public Administration is required. A Master’s degree in one of those areas is preferred.

Experience: Requires a minimum of three year’s experience (including at least one year in a responsible supervisory capacity) with comprehensive management responsibilities involving purchasing, contract services, accounting, budgeting, insurance, records management, property and equipment acquisition and management, real estate acquisition and divestment, administrative office systems and software, bid documentation, and prevailing wage documentation. Experience at an institution of higher education or similar organization is preferred.

Skills: Leadership abilities are required. The ability to project a strong positive image of Missouri State University – West Plains through interaction with all constituencies conducting business with Missouri State University – West Plains is required. Executive problem-solving skills and the ability to organize and manage complex functions are required. Strong oral and written communication skills as well as excellent interpersonal skills are required. Computer literacy, supervisory and administrative skills are required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.


1. Ensures the coordinated delivery of essential support services for Missouri State University – West Plains by organizing the elements of the Business Office, Campus Safety and Security, Physical Plant, Motor Pool Property Control, Receiving and Purchasing in a logical, non-duplicative and efficient manner. Develops departmental policies and procedures, establishing goals and objectives which best meet the support requirements of the campus and evaluating progress toward their achievement.

2. Working in coordination with the Chancellor and other directorates, develops an annual budget for Missouri State University – West Plains and exercises fiscal management for areas under direct supervision.

3. Working in coordination with the Chancellor and campus and community constituencies, develops a campus master plan visioning guide and submits appropriate documentation to the Missouri State system for inclusion in capital project requests and updates.

4. Responsible for the planning, sourcing, and supervision of construction of capital projects associated with Missouri State University – West Plains.

5. Coordinates and administers the campus risk management program in coordination with risk management personnel in the Missouri State University system.

6. Manages real estate activities for the campus by conducting and supervising real estate procurements and divestments including appraisals, negotiations, legal recording procedures, and related records management.

7. Manages the selection, placement, utilization, and operation of campus reprographic and postage metering equipment and services for the campus, including researching available equipment to ensure adequacy for anticipated use, monitoring usage, advising departments regarding reprographic equipment purchases and rentals, and administering campus-wide service contracts for office copier machine service.

8. Provide effective office management by maintaining a records management program in accordance with State of Missouri records requirements, legal necessities, and standard business practices.

9. Maximizes institutional benefit and minimizes liability of campus contracts and grants by reviewing and recommending approval of said contracts and grants in light of the adequacy of contract terminology and content and obligation of the physical resources of the campus.

10. Ensures the campus provides a safe and secure learning environment through the review and development of policies, procedures, and operational guidelines for campus security and safety, including compliance with federal and state laws related to the Annual Security and Fire Safety Report.

11. Facilitates the West Plains campus preparation and response to natural disasters (e.g., earthquakes, tornadoes, etc.), disasters, or man-made emergencies (e.g., bomb threats, active shooter, etc.) by coordinating with appropriate departments in the development and implementation of the Campus Crisis Management and Emergency Response Plan, managing the Missouri State Alert System, appointing, training, and communicating with Building Coordinators, conducting campus-wide annual drills which exercise and test the effectiveness of the plan, and updating the plan as needed.

12. Manages accident/incident reporting and ensures that senior administration is aware of the public safety implications of various situations or circumstances which may disrupt normal campus activity or threaten the safety and security of University persons, property, or equipment.

13. Manages the Human Resource and payroll functions for the West Plains campus.

14. Gathers information and develops relevant and reliable financial and managerial reporting models for performance measures, analysis, and maintenance of the strategic focus of the institution.

15. Develops a competent and effective staff by recruiting and hiring qualified applicants, providing training and orientation on departmental policies and procedures, assigning areas of responsibility, supervising work activities, and evaluating performance.

16. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

17. Remains competent and current by reading professional journals and literature, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as appropriate.

18. Contributes to the overall success of the campus by performing other duties and responsibilities as assigned by the Chancellor, West Plains campus, Missouri State University system.


The Director of Business and Support Services is supervised by the Chancellor, Missouri State University -West Plains and operates independently within a broad framework of stated objectives and university system policy guidelines. The Director exercises supervision over the Business Office, Physical Plant, Motor Pool Operations, Purchasing and Personnel Management functions.




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 4 - 2300 Points: Knowledge of the principles, concepts, practices, methods and techniques of an administrative, managerial, or professional field such as accounting or auditing, financial management, business administration, human resources, engineering, social sciences, communications, education, law, or medicine. Knowledge permits the employee to complete assignments by applying established methods to recurring types of projects/problems susceptible to well-documented precedents or to schedule, plan, and carry out precedented projects. Alternatively, knowledge at this level might also permit the employee to carry out precedented projects requiring considerable experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty along with significant related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with substantial work experience or a non-specific Master's degree requirement with substantial work experience. Knowledge requirements generally also include a significant amount of related work experience and may include administrative or supervisory experience.

Factor 2: Supervisory Responsibility

Level 5 - 730 Points: Supervision of (a) several work teams or work team leaders, (b) a rather large group of operative, administrative support, or paraprofessional employees, (c) a work group involving direction of skilled technical employees, (d) professionals in technical and skilled areas, and/or (e) subordinate supervisory personnel. The incumbent performs a full range of supervisory responsibilities including the authority to hire, train, transfer, promote, reward, or discipline others. Supervision will likely be general rather than close supervision of others. At this level, supervisory responsibilities consume significant amounts of work time and include substantial responsibility for work planning activities, staffing, and performance management as well as budgeting and planning functions.

Factor 3: Interactions with Others

Level 5 - 850 Points: Interactions are highly unstructured and incumbents are often required to resolve difficult and unstructured problems. Interactions are commonly with administrators, cost-center heads, high level committees, or external constituents in order to defend, negotiate, or resolve controversial and/or long-range issues and problems. Interactions occur in situations subject to divergent views, skepticism, resistance, uncooperative attitudes, and conflicting objectives. Interactions often require high levels of interpersonal skill and require the ability to influence, interrogate, or control others through debate, persuasion, or authoritative recognition and require strong analytical and decision-making skills.

Factor 4: Job Controls and Guidelines

Level 4 - 850 Points: The employee operates under administrative supervision and makes decisions based on broadly-stated University objectives and available resources. Administrative guidelines are expressed in terms of project or program outcomes and deadlines with few comprehensive guidelines. Decisions are based on inadequate guidelines that require considerable interpretation and force the employee to plan all phases of the assignment. Assignments may be unrelated in function and the work requires many different processes and methods and a great deal of analysis to identify the nature and extent of problems. The work may require the employee to develop new methods and to deal with many variables, including some that are unclear or conflicting. Characteristic jobs at this level may involve directing large and/or complex programs, projects, or departments in which the work cuts across functional lines or requires dealing with unprecedented issues.

Factor 5: Managerial Responsibility

Level 6 - 3400 Points: Work involves primary accountability for key end result areas including the major projects, processes, or services of a cost center. Work activities affect a wide range of professional projects or administrative activities of the University, influence internal or external operations, and affect other administrators and a great many students, faculty, and/or staff. At this level, the incumbent may have primary authority for developing large budgets and distributing funds over a number of related functions.