1585 Director of the Bookstore


TITLE Director of the Bookstore




IMMEDIATE SUPERVISOR Vice President for Student Affairs

MAJOR ADMINISTRATOR Vice President for Student Affairs


The Director of the Bookstore is responsible for the administration, general management, and supervision of the bookstore including the convenience stores, specialty stores, textbooks, trade books, school and art supplies, gifts and sundries, computers, software, greeting cards, specialty items, and campus wear.


Education: A bachelor’s degree is required.

Experience: Five years of responsible experience in a retail capacity is required. Knowledge and experience in retail management, including inventory control, budget preparation, calculation of markup, and supervision of staff is required.

Skills: The ability to analyze profit and loss statements, to develop marketing and business plans, and to provide services to a diverse customer population is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.


1. Ensures departmental compliance with University policies and the divisional mission by reviewing and approving the Bookstore’s plans, goals, objectives, and service activities and evaluating progress towards their accomplishment.

2. Develops effective departmental procedures in compliance with University policies, encourages growth in each area of the Bookstore by developing new procedures and improving present procedures, manages funds and budget limits by coordinating and maintaining the annual Bookstore budget, and ensures a profitable operation for the University by making decisions using the profit and loss statement as a guideline.

3. Maintains control of purchases for the Bookstore by authorizing bid requests and recommending acceptance of new contracts.

4. Provides leadership for the Bookstore by seeking new markets and business opportunities for the bookstore, including e-commerce opportunities and evolving textbook and academic resource and delivery methods.

5. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

6. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Vice President for Student Affairs.

7. Contributes to the overall success of the operations of the Bookstore by performing all other duties and responsibilities as assigned by the Vice President for Student Affairs.


The Director of the Bookstore is supervised by the Vice President for Student Affairs and functions with independence within a broad framework of stated objectives and supervises the managers of the various units within the Bookstore.




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 5 - 3300 Points: Knowledge of the principles and methods of an administrative, managerial, or professional field such as accounting or auditing, financial management, information technology, business administration, human resources, engineering, law, social sciences, communications, education, or medicine. Knowledge permits employee to supervise projects and/or departments using standard methods to improve administrative and/or line operations. Knowledge also permits employee to plan steps and carry out multi-phase projects requiring problem definition and modified techniques, to coordinate work with others, and to modify methods and procedures to solve a wide variety of problems. Knowledge at this level requires a Bachelor's or Master's degree with substantial related work experience, including up to two years of administrative or supervisory experience. Alternatively, this level may require a professional or clinical degree beyond the Bachelor's degree with moderate related work experience; knowledge requirements include significant levels of related work experience.

Factor 2: Supervisory Responsibility

Level 5 - 730 Points: Supervision of (a) several work teams or work team leaders, (b) a rather large group of operative, administrative support, or paraprofessional employees, (c) a work group involving direction of skilled technical employees, (d) professionals in technical and skilled areas, and/or (e) subordinate supervisory personnel. The incumbent performs a full range of supervisory responsibilities including the authority to hire, train, transfer, promote, reward, or discipline others. Supervision will likely be general rather than close supervision of others. At this level, supervisory responsibilities consume significant amounts of work time and include substantial responsibility for work planning activities, staffing, and performance management as well as budgeting and planning functions.

Factor 3: Interactions with Others

Level 4 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.

Factor 4: Job Controls and Guidelines

Level 4 - 850 Points: The employee operates under administrative supervision and makes decisions based on broadly-stated University objectives and available resources. Administrative guidelines are expressed in terms of project or program outcomes and deadlines with few comprehensive guidelines. Decisions are based on inadequate guidelines that require considerable interpretation and force the employee to plan all phases of the assignment. Assignments may be unrelated in function and the work requires many different processes and methods and a great deal of analysis to identify the nature and extent of problems. The work may require the employee to develop new methods and to deal with many variables, including some that are unclear or conflicting. Characteristic jobs at this level may involve directing large and/or complex programs, projects, or departments in which the work cuts across functional lines or requires dealing with unprecedented issues.

Factor 5: Managerial Responsibility

Level 5 - 2350 Points: Work involves primary accountability for a larger department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the University, influences internal or external operations, or impacts students, faculty, and/or staff. Work activities have a direct and significant impact on the department. Work activities also have a significant effect on the efficiency and reputation of the cost center and represent a relatively major function within the cost center. At this level would be jobs in which the incumbent may have responsibility for developing budgets, distributing budgeted funds, and exercising primary control over a moderately-sized budget.