1957 Assistant Director, Residence Life, Housing and Dining Services-Student Success Initiatives


TITLE Assistant Director, Residence Life, Housing and Dining Services-Student Success Initiatives




IMMEDIATE SUPERVISOR Associate Director, Residence Life, Housing and Dining Services

MAJOR ADMINISTRATOR Director, Residence Life, Housing and Dining Services


The Assistant Director, Residence Life, Housing and Dining Services-Student Success Initiatives administers the living-learning community program and all student success initiatives within the residence halls, supervises the Coordinators-Student Success Initiatives, and assists in the supervision of professional, graduate staff, and live-in hall staff working directly with the living-learning communities program. The Assistant Director, Residence Life, Housing and Dining Services-Student Success Initiatives assists in long- and short-range planning to provide student development opportunities and experiences to meet the academic success needs of current and future students. The Assistant Director, Residence Life, Housing and Dining Services-Student Success Initiatives provides leadership to professional staff and assists in the development of policies and procedures related to all living-learning community and student success initiatives.


Education: A Master’s degree in Educational Administration, College Student Personnel, or a related field is required.

Experience: At least four years post-Master’s experience in residence life with increasing levels of responsibility and exposure to student success initiatives, living-learning programs, conduct, hall administration, student development and programming, leadership development, and supervision of student employees and volunteers. Experience incorporating multi-cultural and multi-perspective experiences for students that are needed to succeed in a global, broadly diverse society is preferred. Experience working in a diverse environment and/or with students from diverse backgrounds is preferred.

Skills: The ability to select, supervise, and evaluate professional and student personnel is required. Effective verbal and written communication skills and a demonstrated ability to produce effective, creative, and meaningful student success programs are required. The ability to motivate and collaborate with partners in support of individual living-learning communities is required. Demonstrated skills in problem solving, conflict resolution, effective decision making, and goal achievement are required. The ability to prepare and implement workshops and training presentations to large and small groups and the ability to utilize word processing and other applications to process data are required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.


1. Creates, develops, implements, and oversees the living-learning communities (LLC).

2. Recruits, engages, and establishes strong collaborative relationships with all LLC partners, including University faculty and staff members.

3. Recruits and engages members of the Springfield community to share professional expertise, provide service opportunities, and participate in program planning as partners of the LLC program.

4. Provides for the appropriate implementation of delegated tasks through the selection, training, daily supervision, and evaluation of the Coordinators of Residence Life – Student Success Initiatives.

5. Plans, organizes, hosts, and facilitates the LLC program fall and spring semester retreats.

6. Administers the budget for the LLCs.

7. Designs, implements, and oversees comprehensive assessment of the LLC program.

8. Creates content of marketing materials, including the development and maintenance of content for the LLC’s website and social media communication.

9. Assists in the redesign of the housing application, reapplication, selection, and assignment process to facilitate the implementation of LLCs.

10. Collaborates and directs the recruitment of new students for LLCs with Admissions, the Honors Program, and all University colleges.

11. Serves as the spokesperson and public relations contact in relation to all LLC inquiries.

12. Assists with recruitment, selection, training, supervision, evaluation, and development of staff members working with LLCs.

13. Attends and supports departmental and University functions and activities.

14. Encourages responsible behavior among Residence Life, Housing and Dining Services staff and students by establishing and communicating behavioral expectations that encourage and influence the development of responsible behavior, facilitates the development of an environment that stimulates student responsibility and accountability within the residence life community, and encourages the appreciation of diversity.

15. Actively participates in professional organizations and facilitates interaction with other institutions of higher education.

16. Participates as a member of the University community by serving on various committees and task forces.

17. Advances the concepts of student development and programming by serving as a resource and liaison to other University offices and student groups.

18. Assists the Director, Associate Director, and other Assistant Directors, and Coordinators with appropriate and timely responses to system-wide or building-specific needs, emergencies, or other situations requiring central office intervention, including participation in a rotational, on-call schedule.

19. Contributes to a work and learning environment that encourages knowledge of, respect for, and development of shills to engage with those of other cultures or backgrounds.

20. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or development courses required by the Associate Director, Residence Life, Housing and Dining Services.

21. Supports the overall operation of Residence Life, Housing and Dining Services and contributes to the accomplishment of its mission and goals by performing other duties as assigned by the Associate Director, Residence Life, Housing and Dining Services.


The Assistant Director, Residence Life, Housing and Dining Services-Student Success Initiatives directly supervises the Coordinators of Residence Life, Student Success Initiatives and an administrative assistant. The Assistant Director, Residence Life, Housing and Dining Services-Student Success Initiatives provides indirect supervision to Residence Hall Directors, Assistant Hall Directors, Graduate Assistants, and Resident Assistants, makes recommendations which are given particular weight regarding the hiring, dismissal, advancement, promotion, and other changes of status of those supervised. The Assistant Director, Residence Life, Housing and Dining Services-Student Success Initiatives is supervised by the Associate Director, Residence Life, Housing and Dining Services.




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 4 - 2300 Points: Knowledge of the principles, concepts, practices, methods and techniques of an administrative, managerial, or professional field such as accounting or auditing, financial management, business administration, human resources, engineering, social sciences, communications, education, law, or medicine. Knowledge permits the employee to complete assignments by applying established methods to recurring types of projects/problems susceptible to well-documented precedents or to schedule, plan, and carry out precedented projects. Alternatively, knowledge at this level might also permit the employee to carry out precedented projects requiring considerable experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty along with significant related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with substantial work experience or a non-specific Master's degree requirement with substantial work experience. Knowledge requirements generally also include a significant amount of related work experience and may include administrative or supervisory experience.

Factor 2: Supervisory Responsibility

Level 4 - 470 Points: Supervision of (a) a moderate number of operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a small number of professional employees who exercise limited supervision of others, or (c) large numbers of student workers or graduate assistants, or some equivalent combination of the above. The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is responsible for training, planning, and directing the work of permanent employees, and generally controls hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks.

Factor 3: Interactions with Others

Level 4 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.

Factor 4: Job Controls and Guidelines

Level 3 - 500 Points: The employee operates under general supervision expressed in terms of program goals and objectives, priorities, and deadlines. Administrative supervision is given through statements of overall program or project objectives and available resources. Administrative guidelines are relatively comprehensive and the employee need only to fill in gaps in interpretation and adapt established methods to perform recurring activities. In unforeseen situations, the employee must interpret inadequate or incomplete guidelines, develop plans, and initiate new methods to complete assignments based on those interpretations. Assignments are normally related in function, but the work requires many different processes and methods applied to an established administrative or professional field. Problems are typically the result of unusual circumstances, variations in approach, or incomplete or conflicting data. The employee must interpret and refine methods to complete assignments. Characteristic jobs at this level may involve directing single-purpose programs or performing complex, but precedented, technical or professional work.

Factor 5: Managerial Responsibility

Level 4 - 1500 Points: Work involves the primary accountability for a smaller department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the University. Work activities have a direct and substantial impact on the department. While work activities do have some effect on the efficiency and reputation of the cost center, departments, programs, or processes at this level represent a relatively minor function within the cost center. Employees in jobs at this level may have responsibility for developing budgets, distributing budgeted funds, and exercising the primary control over a relatively small budget.