2328 Entrepreneurial Specialist


TITLE Entrepreneurial Specialist




IMMEDIATE SUPERVISOR Director, Business Incubator

MAJOR ADMINISTRATOR Vice President for Research and Economic Development


The Entrepreneurial Specialist coordinates the delivery of entrepreneur programs that address identified gaps in the Springfield regional entrepreneurial ecosystem, including but not limited to early-stage funding, access to capital, and coordinated business mentorship. The Entrepreneurial Specialist supports and assists the Director, Business Incubator in facilitating the operation of the business incubator by coordinating services and providing business development assistance to incubator tenants, clients, and stakeholders.


Education: A Bachelor’s degree in accounting, finance, business administration, or a related business field is required.

Experience: At least two years of experience owning a business or working for a business development organization is required.

Skills: Strong verbal and written communication skills, excellent interpersonal and organizational skills, knowledge of business management principles, and computer literacy are required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Other: The scope of the position requires evening and occasional weekend work. Occasional overnight out-of-town travel is required. This position delivers presentations and training and must lift and transport media equipment and display materials weighing up to fifty pounds unassisted.


1. Assists the Director, Business Incubator in facilitating entrepreneurship and small business development.

2. Assists in developing and coordinating the delivery of new and existing entrepreneur programs developed by The eFactory or in conjunction with partners, stakeholders, or affiliates.

3. Advances the operations of the business incubator by developing and maintaining effective marketing communications, with special emphasis on electronic media, web development and social media.

4. Ensures strong customer service relationships are developed and maintained with new and existing clients, community and stakeholder groups, those inquiring about services, and partner organizations.

5. Develops new and innovative initiatives to address identified gaps in service to the entrepreneurial ecosystem in the Springfield region.

6. Makes presentations to the community about the services and entrepreneur programs developed by The eFactory or others.

7. Promotes a positive image of the University through participation in community and professional organizations, represents the University at professional meetings and on community committees, and establishes and maintains credible relations with the campus, local communities, and professional organizations.

8. Assists in coordinating facility operations with University maintenance, custodial, and public safety staff.

9. Contributes to a work environment that encourages knowledge of, respect for, and the development of skills to engage with those of other cultures or backgrounds.

10. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed.

11. Contributes to the overall success of the Research and Economic Development division by performing all other duties as assigned.


The Entrepreneurial Specialist is supervised by the Director, Business Incubator.




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 4 - 2300 Points: Knowledge of the principles, concepts, practices, methods and techniques of an administrative, managerial, or professional field such as accounting or auditing, financial management, business administration, human resources, engineering, social sciences, communications, education, law, or medicine. Knowledge permits the employee to complete assignments by applying established methods to recurring types of projects/problems susceptible to well-documented precedents or to schedule, plan, and carry out precedented projects. Alternatively, knowledge at this level might also permit the employee to carry out precedented projects requiring considerable experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty along with significant related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with substantial work experience or a non-specific Master's degree requirement with substantial work experience. Knowledge requirements generally also include a significant amount of related work experience and may include administrative or supervisory experience.

Factor 2: Supervisory Responsibility

Level 1 - 50 Points: Typically, little, if any, supervision of others is required. The job may require irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities. The amount of time spent on directing the work of others is normally a small portion of total work time.

Factor 3: Interactions with Others

Level 3 - 250 Points: The purpose of interactions is to advise or counsel others to solve recurring and structured problems, and/or to plan or coordinate work efforts with other employees who are working toward common goals in situations where relationships are generally cooperative. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public. These types of interactions require normal interpersonal skills.

Factor 4: Job Controls and Guidelines

Level 2 - 250 Points: The employee carries out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the employee must select from the most appropriate of several guidelines and make minor adjustments to methods. Unforeseen situations are normally referred to others for resolution. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on the assignment, the employee uses diverse, but conventional, methods, techniques, or approaches. Employees in jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.

Factor 5: Managerial Responsibility

Level 3 - 850 Points: Work involves providing significant support services to others both within and outside of the department that substantially influences decision-making processes. Work activities are complex and others rely on the accuracy and reliability of the information, analysis, or advice to make decisions. Work activities have a direct, but shared, impact on further processes or services, affect the overall efficiency and image of the department, and may have material impact on costs or service quality within the cost center. Incumbents may be responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.