TITLE Academic Advisor/Retention Specialist - College of Health and Human Services
CLASSIFICATION NUMBER 1163
IMMEDIATE SUPERVISOR Designated CHHS Advisement Center Coordinator
MAJOR ADMINISTRATOR Dean, College of Health and Human Services
The Academic Advisor/Retention Specialist – CHHS is responsible for assisting assigned health and human services students in the development of academic schedules appropriate for the stated educational goals of students and assisting in the development and implementation of a retention plan for the College of Health and Human Services designed to assist students in progressing towards degree completion. The Academic Advisor/Retention Specialist assists in planning, organizing, and presenting individual and group advisement sessions for CHHS students (including transfer and prospective students) and assists with Student Orientation, Advisement, and Registration Program (SOAR). The Academic Advisor/Retention Specialist assists in the development of recruitment materials and participates in recruitment events.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Bachelor's degree in one of the disciplines in the College of Health and Human Services or a related degree is required; a Master's degree in one of the disciplines in the College of Health and Human Services is preferred.
Experience: At least six months of experience in higher education academic advising is required. Extensive knowledge of the University, its requirements and regulations, is preferred.
Skills: Strong verbal and written communications skills are required. Excellent interpersonal skills, including conflict management, are required. Computer literacy, including word processing and database management, are required. Organizational and time management skills are required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Other: The scope of the position requires occasional weekend and evening work particularly during scheduled advisement/registration periods. Occasional travel is required to recruitment events; a valid Missouri driver’s license and proof of automobile insurance is required. This position transports recruitment materials and display and media equipment weighing up to twenty-five pounds to recruitment events; this position sets up recruitment displays unassisted.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Provides an essential student service of academic advisement to students majoring or minoring in a discipline in the College of Health and Human Services by being knowledgeable of the academic policies and procedures unique to the College as well as the University, guiding students in decision-making and learning how to accept responsibility for their decisions, assisting all students (not just advisees) seeking academic information, and directing students to resources within the University that provide additional assistance (e.g., financial aid, testing, career services, and student employment).
2. Facilitates the development and implementation of a retention plan for the College of Health and Human Services by researching literature on student retention, attending workshops, conferences, and seminars specifically addressing student advisement and retention, and recommending alternatives designed to assist students in progressing towards degree completion.
3. Facilitates the registration process for CHHS students by assisting in planning, organizing, and presenting individual and group advisement sessions that provide information and assistance regarding degree requirements, major selection, and schedule building and explaining and enforcing the requirements for admission to the College of Health and Human Services, thus maintaining the integrity of the degree accreditation.
4. Helps ensure the success of Student Orientation, Advisement, and Registration (SOAR) by presenting incoming students with the requirements unique to the College of Health and Human Services, advising individual students on course selection, and determining how approved transfer credit applies towards a degree in one of the disciplines in CHHS.
5. Ensures the effectiveness of the advising process by maintaining advisee files, regularly updating advisee academic reports, and validating the information contained in the advisee files with the student database.
6. Promotes the advisor-advisee relationship by effectively using the various tools of communication, including email, telephone, face-to-face meetings, and electronic advising notes.
7. Effectively assists transfer students in transition to the University and College of Health and Human Services by providing accurate information and resources available to the student.
8. Assists CHHS students to develop a plan for completion of a degree by evaluating computerized degree audits that compare the degree requirements with the student's academic record, reviewing the audit with students to determine remaining courses required for degree completion, and assisting with developing plans for completion of those required courses.
9. Meets annually with CHHS department heads about curricular updates and works closely and communicates with department heads to facilitate student transition to departments for advisement upon admission to a degree program.
10. Assists departments in the development of recruitment and marketing materials and participates in on-campus and off-campus recruitment events, as requested.
11. Ensures continuity in the management and operation of the CHHS Advisement Center by assuming the duties and responsibilities of the supervisor in his/her absence, when requested.
12. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
13. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses, and maintains professional certification and/or memberships as required by the CHHS Advisement Center Coordinator.
14. Contributes to the overall success of the College of Health and Human Services by performing all other duties and responsibilities as assigned.
The Academic Advisor/Retention Specialist - CHHS is supervised by the CHHS Advisement Center Coordinator and may assist in the supervision of clerical staff, student employees and graduate assistants working in the CHHS Advisement Center.
OFFICE OF HUMAN RESOURCES
REVISED NOVEMBER 2014
JOB FAMILY 4
Factor 1: Professional Knowledge, Skill, and Technical Mastery
Level 3 - 1500 Points: Entry-level knowledge of the principles, concepts, practices, and methods of an administrative, managerial, technical, or professional specialty. Knowledge permits employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in professional or technical areas including accounting or auditing, financial management, business administration, human resources, law, engineering, science, or medicine, while gaining familiarity with the University's policies and goals, business practices, and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project, or to complete stages of a multi-phase project. Alternatively, knowledge at this level might also permit the employee to carry out recurring tasks and routine assignments requiring moderate experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty. Knowledge requirements may also include a limited amount of related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with a moderate level of additional related work experience or a non-specific Master's degree requirement with some related work experience.
Factor 2: Supervisory Responsibility
Level 1 - 50 Points: Typically, little, if any, supervision of others is required. The job may require irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities. The amount of time spent on directing the work of others is normally a small portion of total work time.
Factor 3: Interactions with Others
Level 3 - 250 Points: The purpose of interactions is to advise or counsel others to solve recurring and structured problems, and/or to plan or coordinate work efforts with other employees who are working toward common goals in situations where relationships are generally cooperative. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public. These types of interactions require normal interpersonal skills.
Factor 4: Job Controls and Guidelines
Level 2 - 250 Points: The employee carries out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the employee must select from the most appropriate of several guidelines and make minor adjustments to methods. Unforeseen situations are normally referred to others for resolution. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on the assignment, the employee uses diverse, but conventional, methods, techniques, or approaches. Employees in jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.
Factor 5: Managerial Responsibility
Level 2 - 400 Points: Work involves services including collecting, processing, and disseminating information and providing advice to others. Work activities may be complex and likely affect the accuracy, reliability, or acceptability of further processes or services to the extent that others rely on the advice given in order to make decisions. Work activities typically affect the efficiency of the department but have relatively minor effects on operations within the cost center. Individuals in jobs at this level are often responsible for actively documenting, monitoring, and controlling expenditures. Incumbents may recommend minor expenditures, but have no substantive authority over budgets.