1492 Classroom Technology Support Administrator


TITLE Classroom Technology Support Administrator




IMMEDIATE SUPERVISOR Operations Coordinator, Faculty Center for Teaching and Learning (FCTL)

MAJOR ADMINISTRATOR Assistant Director, Faculty Center for Teaching and Learning


The Classroom Technology Support Administrator works closely with the Operations Coordinator, FCTL to provide expertise and coordination for the classroom instructional technology updating process and provides ongoing maintenance and technical support for classroom instructional technology. The Classroom Technology Support Administrator serves as a consultant for academic departments to plan and facilitate classroom modifications, conducts and manages all classroom instructional technology installations and maintenance, coordinates ongoing support of these classrooms, and assists in training faculty and staff in the use of classroom technologies. The Classroom Technology Support Administrator coordinates with all involved campus units, including faculty, academic administrators, Facilities Maintenance, Centralized and Distributed User Support Specialists, Computer Services, room scheduling personnel, administrators, and the Instructional Technology Advisory Committee to assure minimum disruption of classes and operations and optimum performance of equipment.


Education: An Associate’s degree is required with an emphasis in instructional technology, construction management, electronics, or a computer-related field is preferred. A Bachelor’s degree with an emphasis in instructional technology, construction management, electronics or a computer-related field is preferred.

Experience: With an Associate’s degree, two years of experience with instructional technology is required; with a Bachelor’s degree, one year of experience with instructional technology is required. Experience in facilities or classroom design, teaching methodologies, instructional technology, or curriculum design is preferred. Experience coordinating projects involving various personnel, such as technicians, architects, engineers, facility maintenance, faculty, and administrators in a University setting is preferred.

Skills: The ability to read and interpret classroom design plans and diagrams is required. Effective organizational and verbal and written communication skills are required. Effective supervisory and interpersonal skills are required. The ability to work cooperatively as part of a team and with people of varying levels of expertise is required. The ability to operate, understand, and troubleshoot multi-media presentation systems, other classroom media systems, and other classroom-related equipment is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. An understanding of instructional technology equipment specifications and their relationship to applications is preferred. An understanding of teaching methodologies, faculty preferences, and multimedia systems and support is preferred. An understanding of related environmental systems, such as furniture and lighting is preferred.

Certification: Crestron DMC-E certification is required.

Effort: A valid Missouri driver’s license is required. This position performs physical labor and carries a technician tool bag weighing thirty-five pounds two to three times daily; lifting equipment and materials weighing up to sixty pounds occurs two to four times per week. Some of the physical labor occurs while working from a ladder.


1. Assures adherence to classroom project schedules, assists in identifying options and possible solutions, conducts needs assessments and research, identifies and documents the upgrades to be made in each room, and assists with follow-up assessments with classroom users to determine if expectations were met.

2. In conjunction with the Operations Coordinator, FCTL participates in the development of classroom technology standards by serving on various committees, researches new products, conducts classroom assessments, and makes recommendations for hardware, software, presentation systems, media devices, infrastructure, and other components.

3. Coordinates the delivery of technology support for classroom media systems and instructional technology, supervises the operation of the classroom help desk, schedules maintenance and repair activities, and plans for replacement contingencies.

4. Meets regularly with the Instructional Technology Advisory Committee, Instructional Technology Support Specialists, Distributed User Support Specialists, and Computer Services staff to coordinate the procurement, installation, and configuration of instructional technology, problem determination and resolution procedures, user training and documentation, and the development of classroom support standards.

5. Maintains effective communication between the diverse groups involved in the classroom technology and building upgrade process, such as Facilities Management and Facilities Maintenance, and develops an understanding of classroom design and support considerations from the perspectives of these units.

6. Assists in the management of the Classroom SCUF budget by tracking technology expenditures and work requests, provides periodic reports to budget administrators detailing technology-related expenditures originated through the FCTL, and assists in managing any funds transferred to the FCTL by Planning, Design & Construction for classroom infrastructure work order origination.

7. Ensures the University’s facilities database reflects current information by coordinating the updating of the inventory records with the Scheduling Coordinator, informing the Scheduling Coordinator when facilities should be removed from the scheduling pool during the upgrade process, and communicating the resulting classroom configuration when the upgrade is completed.

7. Assists subordinate staff as needed in troubleshooting, repair, and installation of classroom instructional technology.

8. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

11. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required.

12. Contributes to the overall success of the FCTL by performing all other duties as assigned.


The Classroom Technology Support Administrator is supervised by the Operations Coordinator, FCTL and supervises classroom instructional technology support staff and student employees.




Factor 1: Educational/Experience Requirements of the Job

Level 6 - 1182 Points: A combination of education and experience equivalent to a Level 6 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.

Factor 2: Supervisory Responsibility

Level 4 - 1196 Points: Supervision of a work group including hiring, training, planning, and directing the work of employees. At this level the job often requires close supervision of a rather small number of permanent employees, and/or small numbers of part-time workers, graduate assistants, and/or student workers performing relatively complicated technical or skilled work, and/or other groups of employees at a similar level. At this level it is frequently necessary to train and instruct others, and plan and direct work. Supervisory responsibilities may consume moderate amounts of work time and may include general work planning tasks.

Factor 3: Skill, Complexity, and Technical Mastery

Level 4 - 1300 Points: Knowledge of information technology such as could be acquired through experience or classroom-based course work in either vendor-focused or technology specific training such as Oracle, HTML, Java, or Extensible Markup Language. Knowledge permits the employee to carry out routine assignments and to gain familiarity with operating systems, equipment, software, and business goals of the University. Alternatively, knowledge of established processes, methods, and techniques, as well as practical knowledge of a few specific technical and scientific principles. Alternatively, advanced knowledge of a skilled trade to solve unusually complex problems. Knowledge permits the employee to schedule and carry out the steps of a limited operation or project to complete important stages in a multi-step project.

Factor 4: Budgetary Control

Level 2 - 386 Points: Individuals in jobs at this level actively document, monitor, and control expenditures. At this level incumbents may recommend minor expenditures but have no real authority over budgets.

Factor 5: Work Environment and Physical Demands

Level 2 - 50 Points: The work area is generally adequately lighted and ventilated, but may involve some discomfort such as the moderate noise from machines or occasional uncomfortable temperatures. The work may require some exertion such as frequent standing, considerable walking, frequent bending, kneeling, reaching, and stooping, and may include occasional lifting of moderately heavy objects. Work may require specific but common physical abilities.

Factor 6: Work Impact and Effect

Level 3 - 2340 Points: Work products or services directly impact the operation, accuracy, reliability, acceptability, or design of programs, systems, or equipment, that affect the operation of individual departments or units. The work activity may be complex, but normally involves addressing conventional problems or situations with established methods that allow departments, programs, or units to function properly. Improperly performed work and/or equipment or software failures likely produce significant errors and/or create delays that directly affect the ability of a department, program, or unit to function properly, and the welfare of faculty, students, or others that use the services and/or products of the department, program, or unit. While the scope of improperly performed work and/or equipment or software failure is limited, the nature of the activity may require that emergency repairs be performed.