6005 Medical Assistant


TITLE Medical Assistant




IMMEDIATE SUPERVISOR Director, Taylor Health and Wellness

MAJOR ADMINISTRATOR Vice President for Student Affairs


The Medical Assistant performs duties under the direction of a medical staff member who is licensed by a state regulatory board to prescribe medications and treatments. The Medical Assistant performs duties related to the health and wellness of persons who are ill, injured, or otherwise require assistance in accordance with Taylor Health and Wellness nursing policy and procedures.


Education: A high school diploma or the equivalent and documentation of completion of an accredited training program in Medical Assisting are required.

Experience: At least two years of work experience as a certified or registered Medical Assistant in a clinical setting is required.

Certification: Current certification as a Certified Medical Assistant (CMA) through the American Association of Medical Assistants (AAMA) or current registration as a Registered Medical Assistant (RMA) through the American Registry of Medical Assistants is required.

Skills: The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required

Effort: The ability to lift and carry fifteen to twenty-five pounds and endure extended periods of standing on a daily basis required.


1. Provides basic patient care for the sick, injured, convalescent, and disabled by gathering patient information and taking vital signs, blood pressure, pulse, respiration, and pule oximetry.

2. Assists in providing quality patient care by observing patients, reporting changes of patients’ conditions, documenting all patient contact in the medical record, conferring with medical staff, and assisting in the delivery of the plan for health care with all members of the health team.

3. Expedites patient care by returning phone calls to patients for the medical staff.

4. Supports the delivery of quality patient care by maintaining the electronic health record, cleaning exam rooms per policy, assuring medical staff rooms are adequately stocked each day, setting up equipment for medical exams, and assisting with instrument cleaning, wrapping, packaging, and sterilization, if trained.

5. Provides quality patient care by following Taylor Health and Wellness Infection Control policy, demonstrating professionalism, assuring compliance with policies and procedures related to confidentiality and patient safety, demonstrating respect and understanding the rights of the patient, and performing all duties in compliance with Taylor Health and Wellness Center Nursing Policies and Procedures.

6. Remains fully compliant with privacy, confidentiality, and Health Insurance Portability and Accountability Act (HIPAA) regulations.

7. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

8. Remains competent and current through professional reading, developing professional contacts with colleagues, attending professional development courses and ongoing training, and other opportunities which may be required.

9. Contributes to the overall success of Taylor Health and Wellness Center by performing all other duties as assigned.


The Medical Assistant works under the general supervision of the Director, Health and Wellness Services and as assigned and under the direct supervision of the medical staff.




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 1 - 500 Points: Knowledge of principles, processes, methods, and procedures associated with a limited range of healthcare, technical, scientific, administrative support, communications, or social science program objectives or common problems. Knowledge permits the employee to complete routine medical and healthcare procedures, common administrative support tasks, operate basic equipment and instruments, carry out a variety of interrelated tasks and recurring assignments, assist individuals, answer common questions, and/or elicit information from a variety of sources. Professional knowledge, skill, and technical mastery at this level are typically acquired through a combination of formal education and/or training and experience beyond a high school diploma.

Factor 2: Supervisory Responsibility

Level 1 - 50 Points: Typically, little, if any, supervision of others is required. The job may require irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities. The amount of time spent on directing the work of others is normally a small portion of total work time.

Factor 3: Interactions with Others

Level 2 - 100 Points: Interactions are generally routine and structured involving employees inside the University, students, or the general public. The purpose may include obtaining or clarifying facts, coordinating work, solving recurring problems, or providing factual information to others. Contacts may be with coworkers or structured exchanges with students, faculty, or the general public, and are generally for the purpose of exchanging information.

Factor 4: Job Controls and Guidelines

Level 1 - 100 Points: The work generally involves sequential steps and methods explained by the supervisor and/or described by specific guidelines, such as standard operating procedures, handbooks, and/or reference manuals. Tasks are relatively clear-cut and involve related steps, processes, and methods. The employee may be required to recognize differences in a variety of situations, but those differences are normally clear and require the selection of standard processes to resolve. Deviations from standard procedures or guidelines must be authorized.

Factor 5: Managerial Responsibility

Level 1 - 150 Points: Work involves services including collecting, processing, and disseminating information for others to use. Work activities may be complex and may affect the accuracy, reliability, or acceptability of further processes or services, but typically involve providing information for others to use rather than requiring managerial decision-making on the part of the incumbent. Job activities typically have limited consequences for the department and relatively minor impact on the cost center. Jobs at this level typically involve no budgetary control except for the normal responsibilities associated with monitoring and reporting every day expenses.