1136 Academic Services Coordinator, TRIO Upward Bound


TITLE Academic Services Coordinator, TRIO Upward Bound




IMMEDIATE SUPERVISOR Executive Director, TRIO Programs and Multicultural Student Retention

MAJOR ADMINISTRATOR Assistant Vice President, Multicultural Services


The Academic Services Coordinator, Upward Bound works with low income, first generation, or academically disadvantaged high school students to help them develop the skills needed to become successful college students. The Academic Services Coordinator, Upward Bound works to provide opportunities for Upward Bound participants to develop social skills, cultural competence, study skills, and academic skills appropriate for their educational goals. The Academic Services Coordinator, Upward Bound assists in planning, organizing, and presenting group workshops and summer camp, planning and supervising participants’ attendance at cultural events, and assists with the recruitment, selection, and retention process for all participants.


Education: A Master's degree in psychology, education, or a related field is required.

Experience: Two years of experience developing and providing college preparatory instruction, tutoring, academic advising, assessment, standardized testing, and/or enrichment activities is required. Experience in a higher education setting, with demonstrated administrative experience with program development or project management is preferred. Experience with budgets and supervision is preferred. Experience working with Upward Bound, other TRIO programs, or other programs focused on students who are low-income, first-generation, or academically disadvantaged is preferred. Experience working with students from diverse backgrounds is preferred.

Skills: Excellent interpersonal skills (particularly in working with a diverse student population), organizational, and management skills are required. The ability to communicate effectively, both in writing and verbally, with students, parents, high school counselors, fellow employees, college administrators, and other constituents of the University is required. The ability to speak comfortably before groups is required. Must be able to relate effectively to all publics and must have strong organizational and management skills. A working knowledge of computers and computer applications, including, but not limited to, Microsoft Office applications is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. Experience with database applications is preferred. Knowledge of academic policies and procedures of the Springfield Public School system, Missouri Department of Elementary and Secondary Education, the U.S. Department of Higher Education, and higher education is preferred. Knowledge of student development theory and its application to student academic support services is preferred.

Other: A valid Missouri driver’s license is required. The scope of the position requires working evenings and weekends. Occasional out-of-town travel, including overnight stays, is required. Having a background similar to Upward Bound participants is preferred. Continuation of this position is dependent on external funding.


1. Works with low income, first generation, or academically disadvantaged high school students to help them develop the skills needed to become successful college students by assisting them in the development of appropriate educational goals, guiding them in decision-making and learning how to accept responsibility for their decisions, directing them to resources that provide assistance in making career and academic major choices, and providing opportunities to develop social skills, cultural competence, study skills, and writing skills.

2. Plans and oversees the annual summer camp for Upward Bound participants by planning and organizing the classes to be offered, recruiting and supervising certificated teachers, enrolling students into classes, coordinating classroom assignments, textbooks, and supplies, and providing daily supervision of camp activities and curriculum.

3. Plans, organizes, and supervises after school meetings and weekend workshops for participants to help develop social skills, study skills, and writing skills and provide academic advising and career counseling and testing.

4. Plans, organizes, and supervises events and trips designed to help develop cultural competence in Upward Bound participants by taking them to attend athletic, theatrical, and musical events that they otherwise would not be able to attend.

5. Recruits and helps to select Upward Bound participants by making presentations to eighth grade English classes in targeted schools, contacting parents, interviewing applicants, and ranking applicants based on eligibility criteria such as academic need, first-generation college student, and low income, grade in school, and propensity to go on to higher education, and developing Personalized Education Plans for new participants.

6. Coordinates yearly assessment and standardized testing of all participants, updates Personalized Education Plans, monitors participant grades, and provides academic advising and other support services to participants.

7. Assists the Executive Director, TRIO Programs and Multicultural Student Retention in managing the Upward Bound budget.

8. Ensures the effectiveness of the academic process by maintaining participant files, regularly updating academic reports, and validating the information contained in the participant files with the student database.

9. Ensures the success of the tutoring program by training, supervising, and evaluating student and teacher tutors, monitoring participant grades, and coordinating tutoring sessions between participants and assigned tutors.

10. Helps to ensure the success of the TRIO student tutoring program by preparing tutor payroll.

11. Ensures the security, availability, maintenance, and proper use of TRIO resources by managing access and use of laptop computers, digital cameras, other electronic equipment such as software and graphic calculators, and scholarship books made available to program participants through lending programs.

12. Relieves the Executive Director, TRIO Programs and Multicultural Student Retention of routine operational details affecting the department by assuming responsibility for secretarial, clerical, and office management functions and making administrative decisions on behalf of the Executive Director, TRIO Programs and Multicultural Student Retention when appropriate and within established guidelines and policy.

13. Works with the Executive Director, TRIO Programs and Multicultural Student Retention and Grants and Contracts in Financial Services by maintaining current reports of budgeting expenses and debits for the Director, staff, and Financial Services and maintaining purchasing records for TRIO Programs.

14. Helps to assure that TRIO students and potential TRIO students have full information on opportunities and responsibilities related to the SSS program by preparing materials used to promote TRIO programs, such as mailings to prospective students, coordinating assessments and other tests involving participants, directing participants to the appropriate resources for academic advisement, providing basic information in response to questions about matriculation issues, and coordinating the cultural and social activities of the TRIO programs.

15. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

16. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the supervisor.

17. Contributes to the overall success of the project by performing all other duties and responsibilities as assigned.


The Academic Services Coordinator Upward Bound is supervised by the Executive Director, TRIO Programs and Multicultural Student Retention and supervises Graduate Assistant and student employees.




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 3 - 1500 Points: Entry-level knowledge of the principles, concepts, practices, and methods of an administrative, managerial, technical, or professional specialty. Knowledge permits employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in professional or technical areas including accounting or auditing, financial management, business administration, human resources, law, engineering, science, or medicine, while gaining familiarity with the University's policies and goals, business practices, and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project, or to complete stages of a multi-phase project. Alternatively, knowledge at this level might also permit the employee to carry out recurring tasks and routine assignments requiring moderate experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty. Knowledge requirements may also include a limited amount of related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with a moderate level of additional related work experience or a non-specific Master's degree requirement with some related work experience.

Factor 2: Supervisory Responsibility

Level 4 - 470 Points: Supervision of (a) a moderate number of operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a small number of professional employees who exercise limited supervision of others, or (c) large numbers of student workers or graduate assistants, or some equivalent combination of the above. The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is responsible for training, planning, and directing the work of permanent employees, and generally controls hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks.

Factor 3: Interactions with Others

Level 3 - 250 Points: The purpose of interactions is to advise or counsel others to solve recurring and structured problems, and/or to plan or coordinate work efforts with other employees who are working toward common goals in situations where relationships are generally cooperative. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public. These types of interactions require normal interpersonal skills.

Factor 4: Job Controls and Guidelines

Level 3 - 500 Points: The employee operates under general supervision expressed in terms of program goals and objectives, priorities, and deadlines. Administrative supervision is given through statements of overall program or project objectives and available resources. Administrative guidelines are relatively comprehensive and the employee need only to fill in gaps in interpretation and adapt established methods to perform recurring activities. In unforeseen situations, the employee must interpret inadequate or incomplete guidelines, develop plans, and initiate new methods to complete assignments based on those interpretations. Assignments are normally related in function, but the work requires many different processes and methods applied to an established administrative or professional field. Problems are typically the result of unusual circumstances, variations in approach, or incomplete or conflicting data. The employee must interpret and refine methods to complete assignments. Characteristic jobs at this level may involve directing single-purpose programs or performing complex, but precedented, technical or professional work.

Factor 5: Managerial Responsibility

Level 3 - 850 Points: Work involves providing significant support services to others both within and outside of the department that substantially influences decision-making processes. Work activities are complex and others rely on the accuracy and reliability of the information, analysis, or advice to make decisions. Work activities have a direct, but shared, impact on further processes or services, affect the overall efficiency and image of the department, and may have material impact on costs or service quality within the cost center. Incumbents may be responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.