TITLE Relief Computer Operator
CLASSIFICATION NUMBER 5138
IMMEDIATE SUPERVISOR Senior Computer Operator
MAJOR ADMINISTRATOR Coordinator of Operations and Systems
The Relief Computer Operator is responsible for the hands-on operation of the University’s computing facility and provides operational support services to students, faculty, and staff in resolving problems. The Relief Computer Operator uses good communication and customer service skills to provide computer support services to students, faculty, and staff, resolves computer-related questions and problems, initiates recovery procedures in the event of a program failure, and performs routine scanning, grading, and reporting of student tests, surveys, and evaluations. Because the Relief Computer Operator works both first and second shifts and performs duties specific to the first and second shifts of operation, the shift differential normally used for compensating staff working evenings is built into the grade designation of this position in proportion to the number of evening shifts assigned.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A high school diploma or the equivalent is required.
Experience: Two years of experience as a computer operator is required. Functional knowledge of hardware and operating systems associated with enterprise computing is required.
Skills: Effective verbal and written communication skills and customer service skills are required. The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems is required. The ability to read and follow technical instructions as well as understand and follow verbal technical instructions is required. The ability to analyze problems and present a clear explanation of the events leading up to or contributing to the problem is required. The ability to manage multiple tasks concurrently including answering the telephone, assisting customers at the service window and with system consoles. Strong customer service skills and attention to detail are required. A working, functional knowledge of equipment in the main computer room, including tape drives, printers, optical mark readers, and form bursters is required. A working knowledge of personal computer operating systems and software packages, such as Microsoft Word and Excel is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Contributes to the efficiency of University-wide computing by performing regular and continuous monitoring of response times and workloads on the production and development systems, responding promptly to any abnormal alarm or condition within the system, performing remedial action, informing the Enterprise System Administrator of diagnostic information, shutting down, powering off, and restarting the system as needed, and communicating (preferably by electronic mail) special instructions and changes to standard procedures to other shift operators.
2. Provides support to the faculty of the University by scanning, grading, and reporting student development results and scanning and reporting the results of student surveys and teacher evaluations.
3. Provides assistance to users by utilizing good communication and customer service skills when answering questions or assisting with problems, utilizing electronic mail for communication with affected persons about any problems and/or unusual results from scheduled job runs while keeping the Coordinator of Operations and Systems informed with status and resolution information.
4. Duties include resetting passwords, answering the telephone in the absence of the departmental secretary, printing cards for development lockers as needed, providing effective job scheduling by printing job submittal run sheets, preparing and organizing the jobs to accomplish the night’s work, submitting, executing, and printing all jobs required, separating and verifying the accuracy of output produced that night as time permits, performing scheduled backups, reporting any critical problems with production and developmental servers to the appropriate personnel, and performing diagnostic and corrective action as directed.
5. Functions as an integral part of Computer Services by filling in for other shifts as directed by the Senior Computer Operator and performing duties specific to the shift assigned.
6. Removes accounts designated by the Senior Computer Operator after verifying the data has been backed up.
7. Assists in troubleshooting printing problems, particularly with special forms by utilizing familiarity of printer files formats and scripting.
8. Assists in programming and troubleshooting of “canned” queries by using SQL knowledge, knowledge of the structure of the production database, and some knowledge of scripting.
9. Assists in monitoring audit reports by reviewing certain audit reports and summaries, tracking details such as invalid password attempts, password and/or account changes, and disabled accounts.
10. Assists with backups and restores and verifies the authenticity of the backup.
11. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
12. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed by the Senior Computer Operator.
13. Contributes to the overall success of the Computer Services Department by performing all essential duties and responsibilities as assigned.
The Relief Computer Operator is supervised by the Senior Computer Operator, who provides input on job performance for performance evaluations, and exercises no supervision of others.
OFFICE OF HUMAN RESOURCES
REVISED JANUARY 2017
JOB FAMILY 3
Factor 1: Educational/Experience Requirements of the Job
Level 3 - 591 Points: A combination of education and experience equivalent to a Level 3 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.
Factor 2: Supervisory Responsibility
Level 1 - 299 Points: Little or no supervisory responsibility for the work of others.
Factor 3: Skill, Complexity, and Technical Mastery
Level 4 - 1300 Points: Knowledge of information technology such as could be acquired through experience or classroom-based course work in either vendor-focused or technology specific training such as Oracle, HTML, Java, or Extensible Markup Language. Knowledge permits the employee to carry out routine assignments and to gain familiarity with operating systems, equipment, software, and business goals of the University. Alternatively, knowledge of established processes, methods, and techniques, as well as practical knowledge of a few specific technical and scientific principles. Alternatively, advanced knowledge of a skilled trade to solve unusually complex problems. Knowledge permits the employee to schedule and carry out the steps of a limited operation or project to complete important stages in a multi-step project.
Factor 4: Budgetary Control
Level 1 - 193 Points: Jobs at this level involve no budgetary control except for the normal responsibilities associated with monitoring and reporting everyday expenses.
Factor 5: Work Environment and Physical Demands
Level 3 - 75 Points: The work area involves moderate environmental discomfort such as continuous moderate noise from machines and/or discomfort from poor ventilation or uncomfortable heat or cold. Work may require frequent moderate physical exertion including standing, climbing, crawling, and heavy lifting of objects over 50 pounds.
Factor 6: Work Impact and Effect
Level 2 - 1620 Points: Work products or services impact the accuracy, reliability, or acceptability of further processes or services. Work activities may be complex, but normally involve addressing conventional problems or situations with established methods to supply departments, programs, classes, or units with information, software, or equipment they use to perform their work. Improperly performed work and/or equipment or software failures affect performance, create delays, and/or otherwise affect the welfare of programs or individuals. While improperly performed work and/or equipment or software failures have significant effects, the effects are more often inconvenient rather than severe and impact relatively few people. Improperly performed work and/or equipment or software failures are normally correctable in the short-to-medium term with relatively minor costs and delays, but emergency repairs are typically unavailable.