5196 Business Intelligence Specialist - Institutional Research


TITLE Business Intelligence Specialist - Institutional Research




IMMEDIATE SUPERVISOR Director of Institutional Research



The Business Intelligence Specialist in Institutional Research assists Research Analysts to produce deliverables by operating business intelligence software and maintaining research-related databases.


Education: Completion of college courses equivalent to an Associate’s degree is required. A Bachelor’s degree is preferred.

Experience: Experience in programming using PL/SQL, SQL, Argos, Visual Basic, Oracle tools, or similar languages or tools is required. Experience with relational databases and SQL is preferred. Experience with ERP systems and familiarity with Banner, including Banner ODS and EDW is preferred. Experience with business intelligence reporting tools such as Argos or Cognos is preferred.

Skills: Proficiency in thinking logically and creatively is required. Proficiency in creating and maintaining database queries is required. Attention to detail, strong organizational skills, excellent communication skills, including the ability to communicate technical information in oral, written, and graphic form to individuals with varying backgrounds, are required. Must be able to maintain confidentiality in regard to information processed, stored, or accessed by the systems. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. Proficiency with Microsoft Office Suite applications (Excel, Word, PowerPoint) is preferred. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Other: Extended periods of time working at a microcomputer workstation is required.


1. Supports the completion of tasks assigned to the Office of Institutional Research by developing queries and program reports to meet external regulations and internal needs.

2. Develops a general outline of the information requested by the end-user.

3. Organizes, updates, and maintains web pages.

3. Effectively resolves report and data problems by conducting a thorough analysis of the problem and employing appropriate debugging techniques to resolve the problem.

4. Maintains research-related databases as required.

5. Assists in developing procedures to enhance the University’s ability to access and analyze information.

6. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

7. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Director of Institutional Research.

8. Contributes to the overall success of the Office of Institutional Research by performing all other duties as assigned by the Director of Institutional Research.


The Business Intelligence Specialist – IR is supervised by the Director of Institutional Research and exercises no supervision of others.




Factor 1: Educational/Experience Requirements of the Job

Level 4 - 788 Points: A combination of education and experience equivalent to a Level 4 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.

Factor 2: Supervisory Responsibility

Level 1 - 299 Points: Little or no supervisory responsibility for the work of others.

Factor 3: Skill, Complexity, and Technical Mastery

Level 5.5 - 1750 Points: Skill, complexity, and technical mastery is somewhat above requirements for a level at 1600, but somewhat below the skill, complexity, and technical mastery requirements at level 1900.

Factor 4: Budgetary Control

Level 1 - 193 Points: Jobs at this level involve no budgetary control except for the normal responsibilities associated with monitoring and reporting everyday expenses.

Factor 5: Work Environment and Physical Demands

Level 1 - 25 Points: The work environment has only everyday discomforts associated with an office or commercial vehicle. The work area is adequately lighted, heated or cooled, and ventilated. Work is largely sedentary involving mostly sitting with occasional walking, standing, bending, or carrying of small items. No special physical demands are required of the work.

Factor 6: Work Impact and Effect

Level 2 - 1620 Points: Work products or services impact the accuracy, reliability, or acceptability of further processes or services. Work activities may be complex, but normally involve addressing conventional problems or situations with established methods to supply departments, programs, classes, or units with information, software, or equipment they use to perform their work. Improperly performed work and/or equipment or software failures affect performance, create delays, and/or otherwise affect the welfare of programs or individuals. While improperly performed work and/or equipment or software failures have significant effects, the effects are more often inconvenient rather than severe and impact relatively few people. Improperly performed work and/or equipment or software failures are normally correctable in the short-to-medium term with relatively minor costs and delays, but emergency repairs are typically unavailable.