6111 Associate Director, Taylor Health and Wellness Center


TITLE Associate Director, Taylor Health and Wellnes Center




IMMEDIATE SUPERVISOR Director, Health and Wellness Services

MAJOR ADMINSISTRATOR Vice President for Student Affairs


The Associate Director, Taylor Health and Wellness Center manages the daily administrative operations of Taylor Health and Wellness Center (THWC), resolves operational problems and issues as they arise, and develops and implements policies and procedures for the administrative (non-clinical) management of the health center. The Associate Director, Taylor Health and Wellness Center administers the Health Center’s computer systems and its integration with the University’s Banner system, assures data security, administers and supports the electronic medical records system. The Associate Director, Taylor Health and Wellness Center provides financial reporting and analysis for the Director, reporting and analysis of other information maintained in Health Center databases, business process consulting, and other special projects related to health center data.


Education: A Bachelor’s degree in Accounting, Business Administration, or a related field is required. A Master’s degree in Business Administration or Health Care Administration is preferred.

Experience: Three years of administrative management or financial management experience is required. Supervisory experience is required. Experience in a health care organization is preferred.

Skills: Effective verbal and written communication skills and effective interpersonal skills are required. Management and organizational skills are required. A strong aptitude in accounting and proficiency with financial reporting tools are required. Computer systems management experience is required. Knowledge of AMA coding (CPT/ICD 9) is required. A record of inclusive conduct and evidence of multicultural skills in the workplace is preferred.


1. Assures the efficient operation of Taylor Health and Wellness Center by providing daily administrative management coordination for all aspects of Taylor Health and Wellness Center.

2. Works with the Director in the development and implementation of short- and long-range goals.

3. Provides financial information, analyses, and recommendations to decision makers by preparing summaries, analyses, and reports for internal use.

4. Coordinates the preparation of the annual budget with the Director, authorizes the expenditure of funds, and assists the Director in maintaining overall budget control.

5. Ensures the smooth and efficient daily operation of the Health Center by assuring a sufficient inventory of appropriate supplies and equipment.

6. Provides for properly maintained facilities by monitoring facility maintenance, repair, custodial services, and planning and coordinating the replacement of furnishings, equipment, and infrastructure.

7. Helps to ensure the provision of quality health care by resolving patient questions, issues, and concerns as they arise, providing opportunities for patient evaluation of the health care services they received, assessing outcomes, and developing and implementing appropriate changes in consultation with the Director.

8. Helps to assure maximum utilization of available health care services by assisting the Director with marketing efforts.

9. Monitors the efficiency of appointment scheduling, delivery of laboratory services, and other services and processes that affect operating efficiencies and patient satisfaction.

10. Ensures that the Health Center’s Business Office operates in accordance with generally accepted accounting principles by establishing and maintaining appropriate financial controls and procedures, enforcing proper cash handling procedures, establishing inventory controls, monitoring daily cash and accounts receivable reports for accuracy, researching and resolving discrepancies, analyzing financial reports, overseeing professional billing.

11. Facilitates the effective utilization of the Health Center’s computer resources by maintaining data integrity, maintaining accurate records of billing, pricing, and payments with an audit trail, controlling access to the database and protecting the confidentiality of medical records in accordance with HIPAA regulations, developing reports for commonly used data, using query tools to provide needed information, and assuring that the computer system is available at all times the center is open.

12. Serves as the facility HIPAA security officer by coordinating computer security issues, assuring the security and confidentiality of personal medical information in communication and in the handling of administrative and medical records and files, and coordinating with software vendors and Computer Services for appropriate security upgrades.

13. In coordination with the Director, prevents institutional liability by ensuring adherence to all federal, state, and local laws and regulations governing health service operations.

14. Upon recommendation by a patient’s treating physician, transports the patient to a local medical facility or physician’s office, accompanied by a nurse, unless the student has a friend or family member available to provide transportation or, if in the judgment of the attending physician, transport by ambulance is required.

15. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

16. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, attending training and/or courses as required by the Director of Health and Wellness Services.

17. Contributes to the overall success of the Health Center by performing all other duties as assigned.


The Associate Director, Taylor Health and Wellness Center is supervised by the Director, Health and Wellness Services and supervises Business Office staff.


JULY 2011


Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 4 - 2300 Points: Knowledge of the principles, concepts, practices, methods and techniques of an administrative, managerial, or professional field such as accounting or auditing, financial management, business administration, human resources, engineering, social sciences, communications, education, law, or medicine. Knowledge permits the employee to complete assignments by applying established methods to recurring types of projects/problems susceptible to well-documented precedents or to schedule, plan, and carry out precedented projects. Alternatively, knowledge at this level might also permit the employee to carry out precedented projects requiring considerable experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty along with significant related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with substantial work experience or a non-specific Master's degree requirement with substantial work experience. Knowledge requirements generally also include a significant amount of related work experience and may include administrative or supervisory experience.

Factor 2: Supervisory Responsibility

Level 3 - 270 Points: Supervision of a limited number of (a) operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a very small number of professional employees, or an equivalent combination of (a) and (b). The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is generally responsible for training, planning, and directing the work of permanent employees, and provides major input into hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks.

Factor 3: Interactions with Others

Level 4 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.

Factor 4: Job Controls and Guidelines

Level 3 - 500 Points: The employee operates under general supervision expressed in terms of program goals and objectives, priorities, and deadlines. Administrative supervision is given through statements of overall program or project objectives and available resources. Administrative guidelines are relatively comprehensive and the employee need only to fill in gaps in interpretation and adapt established methods to perform recurring activities. In unforeseen situations, the employee must interpret inadequate or incomplete guidelines, develop plans, and initiate new methods to complete assignments based on those interpretations. Assignments are normally related in function, but the work requires many different processes and methods applied to an established administrative or professional field. Problems are typically the result of unusual circumstances, variations in approach, or incomplete or conflicting data. The employee must interpret and refine methods to complete assignments. Characteristic jobs at this level may involve directing single-purpose programs or performing complex, but precedented, technical or professional work.

Factor 5: Managerial Responsibility

Level 4 - 1500 Points: Work involves the primary accountability for a smaller department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the University. Work activities have a direct and substantial impact on the department. While work activities do have some effect on the efficiency and reputation of the cost center, departments, programs, or processes at this level represent a relatively minor function within the cost center. Employees in jobs at this level may have responsibility for developing budgets, distributing budgeted funds, and exercising the primary control over a relatively small budget.