2430 Director of Community Involvement and Service


TITLE Director of Community Involvement and Service




IMMEDIATE SUPERVISOR Associate Provost, Student Development and Public Affairs



The Director of Community Involvement and Service is responsible for developing and managing collaborative community engagement, volunteer, and immersion experiences experiences for students. The Director of Community Involvement and Service provides the leadership required to develop, implement, supervise, evaluate, and institutionalize comprehensive volunteer and service programs founded on student development principles and best practices in collaboration with students, faculty, staff, and community partners.


Education: A Bachelor's degree is required. A Master's degree is preferred.

Experience: At least one year of involvement and/or leadership experience working with community organizations and/or partners is required; involvement and/or leadership experience in a volunteer center preferred. Experience with community coalition building, service organizations, alternative break facilitation, organizational development, and/or initiating, planning, executing, and assessing programs and services and measuring learning outcomes is preferred.

Skills: Excellent organizational, written, verbal communication, presentation and interpersonal skills are required. Computer literacy is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. Experience working in diverse environment and/or with students from diverse backgrounds is preferred.

Other: The scope of the position frequently requires attendance at evening and/or weekend activities, meetings, seminars, and workshops.


1. Provides advisement and support for the creation of immersion trips and facilitates the recruitment and training process for student, faculty, and staff participants and leaders of those trips, including the development of learning outcomes associated with each trip.

2. Provides guidance and individual advisement to student groups and student leaders regarding the planning and development of community service and philanthropic projects that further the Public Affairs mission of community engagement through service, discussion, education, and reflection.

3. In collaboration with the Citizenship and Service Learning (CASL) staff, maintains a non-profit agency database and establishes positive relationships with the Springfield non-profit agencies by making site visits and publishing a newsletter each semester for non-profit agencies celebrating the accomplishments of Missouri State students in the Springfield community.

4. In collaboration with the Office of Public Affairs Support, coordinates the Hunger Banquet during Public Affairs week.

5. Remains abreast of safety and liability issues related to community service programming and ensures that campus policies are enforced.

6. Serves as a liaison between the Student Development and Public Affairs and major campus-wide philanthropies, including, but not limited to, Relay for Life, Dance Marathon, and Up Till Dawn.

7. Consults with individuals and groups interested in volunteerism/service and advocates for philanthropic and volunteerism at Missouri State University.

8. Writes grants and makes proposals for student involvement in community service programs and manages grants, gifts, and corporate sponsorships related to student involvement in community service programs.

9. Develops, markets, and publicizes the Bear Service Days community service program.

11. Manages the financial resources related to student community service programs, within budgeted limits, in accordance with University guidelines under the guidance and supervision of the Associate Provost for Student Development and Public Affairs.

12. Serves as a general advisor to all campus student organizations related to community service.

13. Provides training, oversight, and tracking of the Missouri State Scholarship volunteer hours requirement.

14. Participates in annual strategic planning of service and community engagement with CASL, Office of Public Affairs Support, and the Center for Community Engagement (CCE).

15. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

16. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Associate Provost for Student Development and Public Affairs.

17. Supports the overall operation of Student Development and Public Affairs and contributes to the unit's success by performing other duties as assigned.


The Director of Community Involvement and Service is supervised by the Associate Provost for Student Development and Public Affairs and supervises a graduate assistant.




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 2 - 900 Points: Entry-level professional knowledge of the principles, concepts, practices, and methods of non-technical administrative and managerial functions. Knowledge permits the employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in areas including communications, social sciences, art and design, education, and related functions while gaining in familiarity with the University's policies and goals, business practices and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project to complete stages of a multi-phase project. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in an unspecified field or a specific background in a non-technical area. Knowledge requirements may also include a limited amount of related work experience.

Factor 2: Supervisory Responsibility

Level 2 - 130 Points: Regular, but limited, supervision, training, or directing the work assignments of (a) small numbers of student, part-time or temporary workers, or (b) one or more permanent, full-time employees. The nature of supervision is largely confined to scheduling work and assigning tasks. Supervision at this level typically does not include a full range of supervisory responsibilities, and supervisory duties typically do not consume a large portion of the work day.

Factor 3: Interactions with Others

Level 3 - 250 Points: The purpose of interactions is to advise or counsel others to solve recurring and structured problems, and/or to plan or coordinate work efforts with other employees who are working toward common goals in situations where relationships are generally cooperative. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public. These types of interactions require normal interpersonal skills.

Factor 4: Job Controls and Guidelines

Level 2 - 250 Points: The employee carries out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the employee must select from the most appropriate of several guidelines and make minor adjustments to methods. Unforeseen situations are normally referred to others for resolution. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on the assignment, the employee uses diverse, but conventional, methods, techniques, or approaches. Employees in jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.

Factor 5: Managerial Responsibility

Level 3 - 850 Points: Work involves providing significant support services to others both within and outside of the department that substantially influences decision-making processes. Work activities are complex and others rely on the accuracy and reliability of the information, analysis, or advice to make decisions. Work activities have a direct, but shared, impact on further processes or services, affect the overall efficiency and image of the department, and may have material impact on costs or service quality within the cost center. Incumbents may be responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.