Communication and Conflict Coaching Training

February 21-22, 2020, in Springfield, MO

Presented by Expert Trainer, Author, and Professor Dr. Tricia Jones of Conflict Coaching Matters

This February the CDR is pleased to host expert trainer Dr. Tricia Jones as she provides a 2-day Communication and Conflict Coaching Training.  Seats in this training are extremely limited, so reserve your spot now!

Quick Links

About Communication and Conflict Coaching

Expert Trainer Dr. Tricia Jones

About the Training

Who Should Attend

Continuing Education Credits

Training Details and Registration

About Communication and Conflict Coaching

In your work, are you called upon to:

  • Deal with employees’ personality clashes?
  • Assist coworkers with interpersonal or workplace conflicts?
  • Help young people consider how to deal with bullying, fights with friends, or classroom conflicts?
  • Talk with clients about how they manage either professional or personal disagreements?
  • Offer advice to colleagues on how to manage conflicts in your organization?
  • Mentor or advise future leaders in your organization?

If you answered “yes”, then you will benefit from developing communication and conflict coaching skills! A “conflict and communication coach” works one-on-one with someone struggling with a conflict or disagreement. The “coach” helps the person in conflict:

  • Talk through the conflict issues.
  • Better understand the situation.
  • See things in a new way.
  • Brainstorm options for managing the conflict or issue.
  • Learn conflict management skills.

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About Expert Trainer Dr. Tricia Jones

Dr. Jones (right) provides coaching services.This highly interactive training will be led by conflict coaching expert and scholar Dr. Tricia Jones. Dr. Jones is the CEO of Conflict Coaching Matters, a training and consulting organization with decades of experience serving government, higher education, and private sector organizations. She has authored 7 books and over 65 articles, including the best-selling book in the field of conflict coaching, Conflict Coaching: Conflict Management Strategies and Skills for the Individual. Don’t miss this opportunity to learn from one of the top practitioners and scholars in the field coachingregister now for this training event!

About the Training

In this highly interactive training participants will learn the the communication and conflict coaching process, which emphasizes a narrative understanding of conflict, the use of multiple perspectives in conflict analysis, the application of creative and appreciative approaches to change, and the utilization of skill building techniques to transfer a conflict plan into action. Participants will gain invaluable knowledge and skills that are applicable to a wide variety of work and interpersonal situations:

  • an understanding of the conflict coaching 4-stage model process,

  • questions to discover a client's full conflict story,

  • techniques to explore perspectives of identity, emotion, and power,

  • strategies to support clients in visioning their desired conflict change direction, and

  • methods for developing the communication  and conflict skills client's need to enact their conflict change plans.

Who Should Attend

Many professionals find themselves serving either formally or informally as "communication and conflict coaches," and the skills of a conflict coach are vital to those in a variety of roles, including:

  • HR professionals;
  • Managers and supervisors;
  • Teachers, educators, and trainers;
  • Counselors and therapists
  • Advisers and professional coaches;
  • Attorneys;
  • Mediators;
  • Clergy and faith community leaders; and 
  • Anyone who works one-on-one with people who struggle with conflict and communication challenges.

Continuing Education Credits 

This program has been approved for the following types of continuing education credit:

  • MCLE credit hours - 15.3
  • NASW Social Workers – 14 hours
  • NBCC Counselors - 14 hours
  • CEUs -  14 Contact Hours – 1.4 CEUs

Trainings of this type have also been previously approved for SPHR/PHR credit; participants will receive a certificate of completion which they must individually submit to the organization to have the training hours approved following the event.

 

Training Details and Registration

  • Date: Friday, February 21 (8:30 a.m. - 5:30 p.m.) and Saturday, February 22 (8:30 a.m. - 4:30 p.m.)
  • Location: This training will be held the CDR offices in downtown Springfield (Missouri State University's Park Central Office Building at 117 Park Central Square, room 112). 
  • Registration Fee: $500 (includes breakfast and lunch each day and all training materials).  NOTE: Seats are extremely limited so early registration is recommended. Register now!

Missouri State full-time faculty and staff are also eligible to apply their $150 non-credit course fee waiver towards the cost of this training. For more information email CDR@MissouriState.edu

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