The CDR offers conflict coaching and mediation services to assist faculty, staff, and administrators in managing workplace conflicts. The CDR understand the unique nature of the University environment and can utilize both on- and off-campus professionals to assist with disputes at all levels.
A conflict coach works one-on-one with individuals who are struggling with challenging conflicts. The coach helps the client better understand his or her conflict and explore options for how to successfully manage the situation. Coaches offer clients a fresh perspective on your situation, help clients see things in a new way, and assist clients in brainstorming how they can best deal with conflict or issues.
In mediation, a neutral mediator uses communication and conflict skills to help two or more individuals in a conflict talk about the situation and come to their own resolution.
Mediation lets parties:
- Communicate their concerns
- Come to a solution they agree with
- Learn skills to help in future conflicts
Are conflict coaching and mediation effective ways to manage conflicts?
In a word - YES! Through conflict coaching and/or mediation you can better manage almost any situation. Benefits of the program include that it is:
- Successful - Mediation and conflict coaching are very successful ways for people to deal with conflicts, even those that seem impossible to solve.
- Quick - Conflict coaching can be done by phone or in person, and mediations can be scheduled quickly at a time that works for everyone involved.
- Private - Mediation and conflict coaching have a strict code of confidentiality, which fosters open and honest communication.
- Win-Win - Mediation and conflict coaching help you find a solution that works for everyone.
- Flexible - Conflict coaches and mediators will work with you to find a unique solution that meets your individual needs and addresses your specific problem.
For more information on these services, please contact the Center for Dispute Resolution at 417-836-8831 or CDR@MissouriState.edu.