Transcripts-Frequently Asked Questions

Official Transcripts must be ordered online.

If you have access to your My Missouri State account, log in and access the request from the Student tab, My Academic Record channel, Official Transcript Request link. This is the preferred method of ordering a transcript as the system can match your account with the transcript request for fast, easy processing.

If you do not have access to your My Missouri State account, you will order your transcript directly through Parchment. You will need your contact information (including email address), Social Security number, date of birth, and approximate years of attendance.

• eTranscript, a secure, digitally signed PDF sent to the recipient
• Paper Copy, sent by U.S. Mail or express UPS service (UPS cannot deliver to P.O. boxes. Requests must be received by 12:00pm for same-day processing for express shipping. Express shipping fee is $20.00.)
• Paper Copy, picked up in office during business hours, by you or a designated person. (Photo ID required.)

All Official Transcripts cost $10.00 per copy.

Requests must be received by 12:00pm for same-day processing for overnight shipping. Overnight shipping fee is $20.00.

• eTranscripts will be processed within 24 hours. Processing times may be longer during peak periods and near U.S. holidays.
• Paper transcript process time is 1-2 business days from the receipt of your request, plus USPS delivery time. Processing times may be longer during peak periods and near U.S. holidays.

If your transcript was not delivered due to our office error, we will gladly provide a replacement at no additional cost. However, we cannot accept responsibility for non-delivery if the address provided to us is either incomplete or incorrect, nor can we accept responsibility for timely delivery by the U.S. Post Office or any other mail carrier vendor. Another transcript request would need to be submitted to process a new request.

You will receive an email to the email address you provided in your Parchment account regarding any issues preventing your request from being processed. Reasons a request may not be processed:

• Holds (You can view your holds via My Missouri State, Student tab, My Finances channel, Holds link.)
• Insufficient or inaccurate identification information
• Invalid email provided for delivery of an eTranscript

You can order your unofficial transcript through My Missouri State.  After logging in, go to the Student tab, My Academic Record channel, Unofficial Transcript Request link. 

If you do not have access to your My Missouri State account, please contact the HelpDesk at 417-836-5891 or helpdesk@missouristate.edu to setup your account.

For further questions, please contact our office at 417-836-5520.

Attach a document (Microsoft Word, Adobe PDF) that lists your name and educator ID and we will include it with your transcript.

• It is a secure, digitally signed PDF of your official Missouri State University transcript.
• The eTranscript has an additional first page that provides information regarding the document itself.
• The eTranscript is downloaded from a secure Web site as a PDF document.
• The eTranscript is protected by an electronic signature.
• The electronic signature guarantees that the document was sent from the Missouri State University Registrar's office and the document has not been altered.

• The content of the transcripts is identical.
• The eTranscript has an additional first page that provides information regarding the document itself.

• Yes, it is an official document from Missouri State University.
• The content of the transcript is identical to a printed transcript.
• The electronic signature of the University Registrar appears on the transcript.

• The requestor is notified when the recipient received the official transcript.
• Delivery is significantly faster than paper transcript requests.
• More reliable than surface mailing.
• No additional fees resulting from overnight mailing.
• More organizations are insisting on electronic documents and are not willing to accept paper documents.

It is your responsibility to verify that the recipient will accept delivery of an electronic PDF transcript.

• Your eTranscript can be downloaded for up to thirty days after it is originally sent. If the recipient does not download your transcript within these 30 days, please contact our office to resend your eTranscript. There is no charge for resending your transcript, one time only, if it has not been opened.
• After 30 days, your eTranscript will no longer be available for download. You will have to place another order.
• You can download your transcript 3 separate times.
• After download, the eTranscript can be accessed indefinitely.
• Due to the quick processing time for eTranscripts, we are unable to grant refunds for eTranscript orders that have been opened. However, if the eTranscript is not downloaded within the 30 day timeframe listed above, our office can resend the eTranscript, with the requestor's approval, free of charge, one time, to the same recipient.

• You may use any Web browser (be sure to have the most recent version).

Students enrolled prior to Fall of 1985 may only request paper transcripts since these records are located on microfilm.

If the email address was a valid address and if the transcript was delivered and opened, you will need to make a new transcript request. The regular fee will be charged again. If the transcript has not been opened, we can resend it to the correct address at no additional charge.

The Missouri State University student identified on the transcript has authorized Missouri State University's registrar's office to send you their official transcript electronically.

You will receive two email messages from Missouri State University:

• The first email will contain a link to the Document Delivery Service Web site.
• The second email will contain the passcode.  Input the passcode into the Document Delivery Service Web site.

• The eTranscript can be downloaded for up to thirty days after it is originally sent. If the recipient does not download the transcript within these 30 days, the requestor may contact our office to resend the eTranscript. There is no charge for resending the transcript, one time only, if it has not been opened.
• After 30 days, the eTranscript will no longer be available for download. The student will have to place another order.
• The eTranscript can be downloaded 3 separate times.
• After download, the eTranscript can be accessed indefinitely.
• Due to the quick processing time for eTranscripts, we are unable to grant refunds for eTranscript orders that have been opened. However, if the eTranscript is not downloaded within the 30 day timeframe listed above, our office can resend the eTranscript, with the requestor's approval, free of charge, one time, to the same recipient.

• No. The Web site link is unique for each specific electronic transcript.
• Bookmarking the URL will result in an error message if you attempt to retrieve a different transcript.

You must open it with Adobe Reader, version 6.04 or higher.

• The eTranscript can be downloaded for up to thirty days after it is originally sent. If the recipient does not download the transcript within these 30 days, the student may contact our office to resend the eTranscript. There is no charge for resending the transcript, one time only, if it has not been opened.
• After 30 days, the eTranscript will no longer be available for download. The student will have to place another order.
• The eTranscript can be downloaded 3 separate times.
• After download, the eTranscript can be accessed indefinitely.
• Due to the quick processing time for eTranscripts, we are unable to grant refunds for eTranscript orders that have been opened. However, if the eTranscript is not downloaded within the 30 day timeframe listed above, our office can resend the eTranscript, at the student's request, free of charge, one time, to the same recipient.

• When you download the PDF document, you will see a valid certificate message at the top of the page.
• There will be a blue ribbon displayed to the left of this message.