Session 7: The Role of Customer Service at Missouri State
Date: Wednesday, January 19, 2005
Location: Glass 111
Customer service affects people, both internal and external, that you deal with every day. These interactions will affect the image and perception of Missouri State. It is important to know the latest techniques for improving these interactions. Whether over the phone or face-to-face, you will learn methods that allow customers to leave with a favorable impression every time.