In registering concerns, Missouri State students must follow the policies and procedures that have been established within the unit about which the concern is being filed. Generally, these policies and procedures require that you begin by discussing the matter with the staff, faculty, or department in which the issue originated.
- Appeals related to undergraduate requirements and graduation
- Appeals for grades, missed deadlines, suspension, academic renewal, repeat a course, refunds, etc.
Discrimination and Harassment
If members of the University community (e.g., faculty, staff or students) believe that their rights have been violated and wish further information, advice or assistance in filing a complaint, they should contact:
Office for Institutional Equity and Compliance
Missouri State University
901 S. National Avenue
Springfield, Missouri 65897
Discrimination and Harassment Resources
- Policy and grievance procedure for discrimination
- Prohibition of discrimination and harassment policy
Title IX Resources
Student Disability Accommodations
Students who have concerns about the manner in which faculty/staff have responded to accommodation requests should contact the appropriate resource office. University personnel will collaborate interactively with the student and faculty/staff in generating possible solutions.
Students who believe they have been discriminated against and/or have a complaint about the University’s resource offices should contact the Office for Institutional Equity and Compliance, PCOB Suite 111, 417-836-4252 (voice) or 417-836-3257 (TTY).
Student Disability Accommodations Resources
- How to file a complaint regarding accommodations
- Student disability accommodation policy and procedures
Student Employment Grievances
Student Rights Resources
Parking Appeals Resources
This process provides patients a way to file a complaint if they believe their protected health information has been improperly used or disclosed.
Additional procedures are in place to continue to pursue a grievance, after exhausting the university grievance procedures above.
For students in Missouri:
You may file a complaint with the Missouri Department of Higher Education.
For online students outside the state of Missouri:
You may appeal to Missouri’s State Authorization Reciprocal Agreement (SARA) portal agency.
If you are unsure about where to submit your concern, please fill out the Grievance Assistance Form. You will be informed about how to proceed with your grievance. Your concern will be reviewed within 24 to 48 hours and referred to the appropriate office for resolution.