- The Refund Exception Committee, consisting of representatives from MSU faculty and staff, is charged with considering and approving exceptions to the fee refund policy. The Committee will meet monthly to review appeals.
- Any change in assessment can be adjusted or prorated only to a rate already established in the published university tuition and required fees schedule. Approved appeals are prorated based on the documented date of the extenuating circumstance and the refund percentage in place during the documented time.
- Only tuition related to a student’s assessment for registration in credit hours is covered by these guidelines. Other required fees such as those for residence halls, the bookstore, supplemental section or course fees, etc. need to be directed to departments responsible for assessment of those required fees.
- Exceptions to the fee refund policy are generally granted only for documented exceptional circumstances that were beyond the control of the student (e.g. medical emergency or death in the immediate family) or when a documented University error has occurred. Exceptions to the established university policy are not made lightly and will be considered only for unique and difficult circumstances experienced by the student.
- A successful grade appeal through the Scholastic Standards and Revision of Records Committee is not a guarantee or indicator that an exception to the fee refund policy will be approved.
- Appeals based on dissatisfaction with a course or instructor are not granted solely based on student appeal. Students are advised to follow the academic chain of command by first directing their concerns to the Department Head.
- Students will be mailed the results of their appeal.
Student Appeal Guidelines
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Appeals must be submitted in writing to the Office of Registrar, 320 Carrington Hall, and must be accompanied by appropriate supporting documentation. A Refund Exception Appeal Form is available in PDF format. Appeals must meet one or more of the following criteria to be considered and approved:
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Written documentation of an illness, accident, injury or situation that could not be influenced, planned for, or prevented by the student or the institution and which subsequently caused a change in the student’s enrollment, thus changing the assessment.
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Written documentation of substantiated circumstances involving deadlines where a student has in good faith relied on information provided by a named University official, or the official’s interpretation of the text of a University document or publication, and was consequently misled or mistaken about its terms.
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In individual cases and when it is in the best interest of the student and the institution, the Refund Exception Committee may grant an exception that is not deemed to be served appropriately by the exception criteria stated elsewhere in this document.
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Appeals for a fall semester must be received on or before June 30 of the following year; appeals for a spring semester must be received on or before November 30 of the same year; appeals for a summer semester must be received on or before February 28 of the following year.
- Class(es) must have been dropped/withdrawn from in order to be considered for a refund. If a grade was received (including a failing grade or incomplete grade) a refund appeal cannot be considered.