TITLE Parking-Transit Supervisor
CLASSIFICATION NUMBER 5430
IMMEDIATE SUPERVISOR Director of Safety and Transportation
MAJOR ADMINISTRATOR Vice President for Administrative Services
The Parking-Transit Supervisor is responsible for the daily operations of University parking facilities, the motor pool, and the shuttle system. The Parking-Transit Supervisor assures the accuracy and timeliness of the daily data entry of permits and tickets issued, parking fees received, encumbrances and releases of encumbrances, tickets in appeals, and appeal decision updates. In conjunction with the Director and Assistant Director of Safety and Transportation, the Parking–Transit Supervisor manages the parking facilities of the University, tracks the available capacity of parking lots, maintains waiting lists for permits in particular lots, researches the identity of persons with violations who do not have parking permits, provides background information on violations and violators to the Parking Appeals Administrator, and supervises assigned staff. The Parking-Transit Supervisor provides information to the public, staff, students, and faculty about parking policies, procedures, availability of parking, parking violations, etc. and resolves complaints about parking availability, violations issued, policies, shuttle services, etc. The Parking-Transit Supervisor develops, updates, and maintains policies and procedures for parking administration and other assigned areas of responsibility and assures compliance with state and federal regulations. The Parking-Transit Supervisor recommends improvements and required maintenance and repair for parking facilities, schedules and maintains maintenance records of fleet vehicles, oversees scheduling and tracking of fleet vehicle reservations, works on departmental projects, researches issues, identifies and organizes information into recommendations, presentations, and reports, and assists in identifying resources to solve problems.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A high school diploma is required; two years of college credit or an Associate’s degree is preferred.
Experience: With a high school diploma, at least six years of administrative and supervisory experience is required. With two years of college credit or an Associate’s degree, four years of administrative and supervisory experience is required. Experience working with federal and state transit regulations or parking administration is required.
Skills: Strong oral and written communication skills are required. Must have a working knowledge of word processing, spreadsheet, presentation, and database applications. Analytical and supervisory skills are required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Effort: Employees in this job classification (job title) are designated as essential employees and must report to work as scheduled when University offices are closed due to severe weather.
Other: A valid Missouri driver’s license is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Manages the daily operations of the University parking system by ensuring the accurate and timely daily data entry of information, such as tickets issued, parking fees received, parking permits issued, encumbrances, releases from encumbrances, tickets in appeal status, and appeal decision updates, coordinating information flow with the Bursar, accounts receivable, and collections, recommending enhanced means to communicate effectively with the public, staff, faculty, and students about parking operations, policies, procedures, the availability of parking, and the status of parking violations, developing, revising, and maintaining parking policies and procedures, and providing training on policies, procedures, and customer service skills to departmental staff who provide services and information.
2. Assures that parking permits are sold efficiently and funds are secured by coordinating with Financial Services regarding the sale of parking permits to student, employees, and visitors.
3. Optimizes the utilization of parking resources available by tracking the capacity of parking lots, maintaining waiting lists of permits in particular lots, researching the identity of persons with violations who have not been issued parking permits, providing background information on violations and violators to the parking appeals administrator, and providing staff support to the Safety and Transportation advisory committee.
4. Ensures the effective utilization of University resources and the availability of the appropriate amount of parking by helping to identify and prioritize the need for maintenance, repair, and capital improvements and helping to manage budgets of parking facilities.
5. Manages the daily operations of the shuttle system by fielding complaints about routes, drivers, and other concerns related to the shuttle system.
6. Ensures that the operation of the shuttle system provides the specified services in meeting University students’ goals and requirements for the system by working cooperatively with the Student Government Association (SGA) and other such representative bodies as may be appropriate in shuttle system planning and communicating transit systems master plans and decisions to SGA representatives.
7. Manages the daily operations of the University’s vehicle fleet system by scheduling maintenance of fleet vehicles, maintaining maintenance records, providing information to other University departments on maintenance issues and scheduling, overseeing the scheduling and tracking of vehicle reservations, managing the motor pool budget, and developing long-term fleet plans.
8. Supports the mission of the department by performing research into problems and issues, identifying and organizing information into reports, recommendations, and/or presentations, assisting in identifying resources to solve problems, developing, revising, and maintaining policies and procedures, and maintaining accurate and complete records.
9. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Assistant Director of Safety and Transportation Services.
10. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
11. Contributes to the overall success of the Department of Safety and Transportation by performing all other essential duties as assigned.
The Parking-Transit Supervisor is supervised by the Assistant Director of Safety and Transportation and supervises full time, temporary and student employees.
OFFICE OF HUMAN RESOURCES
REVISED JANUARY 2016
JOB FAMILY 2
Factor 1: Educational Requirements of the Job
Level 2 - 100 Points: The job requires a high school diploma or equivalent.
Factor 2: Skill Requirements - Craft and Trade Skills
Level 5 - 1100 Points: This level represents journeyman-level skill in building trades or related areas requiring extended training and/or experience and considerable practical knowledge in a trade or technical area, or other skills requiring similar levels of training. Skill at this level normally requires six years of experience within the trade.
Factor 3: Managerial Responsibility
Level 4 - 300 Points: Supervision of a work group including hiring, training, planning, and directing the work of permanent employees. At this level the job often requires close supervision, generally of a rather small number of employees, and it is frequently necessary to train and instruct others, and plan and direct work. Supervisory responsibilities consume moderate amounts of work time and may include input into the development of budgets, some financial and inventory control responsibility, and general work planning tasks. Most first-line supervisors or office managers are typically at this level.
Factor 4: Guidelines
Level 2 - 50 Points: Specific guidelines and established routines exist, but some judgment in applying guidelines and deviating from standards must be exercised. The number and similarity of guidelines and work situations requires the employee to use judgment in locating and selecting the most appropriate guidelines, references, and procedures for application and in making minor deviations to adapt guidelines in specific cases. At this level, the employee may also determine which of several alternatives to use. Situations to which the existing guidelines cannot be applied or significant proposed deviations from the guidelines are referred to a supervisor.
Factor 5: Contacts
Level 5 - 350 Points: The purpose is to influence or motivate others to engage in negotiation regarding common, everyday issues. Contacts may be with students, coworkers, or the general public, may be moderately unstructured, and may involve persons who may be uncooperative or who have opposing objectives. Contacts at this level require considerable interpersonal skill, particularly in persuasion, negotiation, and conflict resolution.
Factor 6: Work Environment
Level 1 - 20 Points: The work environment had only everyday risks or discomforts associated with an office or commercial vehicle. The work area is adequately lighted, heated or cooled, and ventilated. There are no unusual hazards in the work environment.
Factor 7: Physical Demands
Level 1 - 25 Points: Sedentary work involving mostly sitting with occasional walking, standing, bending, or carrying of small items. No special physical demands are required of the work.
Factor 8: Responsibility for Facilities and Resources
Level 4 - 100 Points: At this level would be jobs in which the incumbent has the primary responsibility for the security of one or more facilities and the safety of the public within the facility. Jobs at this level might also involve total responsibility for the security and operation of expensive equipment used by others. Consequences of error would likely result in high risk of injury or death to self, other employees, or the public, and/or major damage to University assets.
Factor 9: Complexity
Level 3 - 450 Points: The work includes various duties involving different and unrelated processes and methods. Decisions regarding what needs to be done depend upon knowledge of the duties, priorities, commitments, policies, and program goals of the supervisor and the department and involve the analysis of the subject, phase, or issues involved in each project or assignment, and the course of action may have to be selected from many alternatives. The work involves elements that must be identified and analyzed to discern interrelationships.