5014 Distance Learning Engineer - Offsite
POSITION IDENTIFICATION
TITLE Distance Learning Engineer - Offsite
CLASSIFICATION NUMBER 5014
GRADE 32
CLASSIFICATION Nonexempt
IMMEDIATE SUPERVISOR Distance Learning Chief Engineer
MAJOR ADMINISTRATOR Director Academic Outreach and Support/Director of China Campus
GENERAL FUNCTION
The Distance Learning Engineer - Offsite is responsible for operation, maintenance, and repair of distance learning delivery systems used by Continuing Education and the Extended Campus located in ITV classrooms (two-way, compressed video for interactive classrooms) in multiple locations throughout southwest Missouri. The Distance Learning Engineer – Offsite has responsibility for distance learning remote site equipment operation and makes regularly scheduled on-site visits to remote ITV facilities to verify, test, repair, and maintain remote distance learning equipment and ensure that the equipment is in peak operating condition. The Distance Learning Engineer – Offsite is responsible for monitoring and control of the ITV remote site inventory and scheduling and interconnecting ITV classrooms via computer according to the ITV schedule. The Distance Learning Engineer – Offsite provides technical support to faculty involved in ITV class delivery and demonstrates, trains, and offers technical advice to faculty, staff, and student employees in the operation and maintenance of remote ITV equipment.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A high school diploma or the equivalent and completion of accredited electronics courses or military training and experience in electronics equivalent to an Associates degree are required. An Associate Degree in electronics or related degree is preferred.
Experience: At least one year of work experience in servicing, installing, maintaining, and troubleshooting audio and video equipment is required. Experience in installing, maintaining, and troubleshooting video/audio distribution systems is required. Experience with computer-based management of technical systems, two-way compressed video systems, or IP-based delivery of audio and video over computer networks is preferred.
Skills: Skill in the use of electronic test equipment and hand tools, as well as basic mechanical and electrical abilities are required. The ability to operate equipment in the aforementioned delivery systems is required. Computer competency is required. Excellent oral and written communication skills are required.
Effort: Must be able to lift and carry equipment and materials weighing up to sixty pounds and to climb ladders to a height of fifteen feet. Must have visual and audio acuity within normal ranges.
Other: Must be willing and able to travel to the University’s remote ITV facilities. The position involves regularly working a later shift which extends into the evening hours in order to provide technical support when classes occur; some weekend work will be required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Assists Continuing Education and the Extended Campus to achieve its distance learning objectives by maintaining the operational conditions of the various media delivery systems, including ITV Bearnet, television sets, video cameras, VHS and S-VHS videotape recorders, wired and wireless microphones, audio and video mixers, distribution amplifiers and control equipment, satellite reception equipment, frequency agile modulators, computer/server control systems, and associated equipment.
2. Ensures ITV equipment located in remote distance learning sites functions in peak operating condition by making regularly scheduled on-site visits to verify, test, repair, and maintain ITV equipment and monitor and maintain inventorial control of this equipment.
3. Ensures the completeness of repairs made on media equipment by diagnosing failures, initiating appropriate corrective action, verifying proper operation and installation of repaired components, and evaluating, recommending, and administering the repair process with organizations outside the University.
4. Ensures that new equipment is ready for use by receiving, inventorying, testing, connecting, and installing new equipment.
5. Facilitates the use of distance learning systems by providing training to faculty and staff and assisting in the creation of print and web-based materials with text and graphics to supplement presentation.
6. Helps to assure the maximum utilization and support for distance learning by working cooperatively and collaboratively with other University departments, investigating and recommending new technologies, assisting in the design and purchase decisions of new equipment and systems to enhance, upgrade, and advance the University’s distance learning systems.
7. Provides support to students, faculty, and staff at remote locations by troubleshooting computers and delivering and installing new computers, peripherals, and software as needed.
8. Remains competent and current through self-directed professional reading, developing contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Distance Learning Chief Engineer.
9. Contributes to the success of Continuing Education and the Extended Campus by performing all other essential duties as directed.
SUPERVISION
The Distance Learning Engineer - Offsite is supervised by the Distance Learning Chief Engineer and may supervise part time and student employees supporting media distribution systems.
OFFICE OF HUMAN RESOURCES
NOVEMBER 2006
JOB FAMILY 3
Factor 1: Educational/Experience Requirements of the Job
Level 5 - 985 Points: A combination of education and experience equivalent to a Level 5 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.
Factor 2: Supervisory Responsibility
Level 2 - 598 Points: Irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. At this level are jobs in which the incumbent may be asked to supervise small numbers of student workers, graduate assistants, or part-time employees, but the supervisory work is irregular or infrequent. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities.
Factor 3: Skill, Complexity, and Technical Mastery
Level 4 - 1300 Points: Knowledge of information technology such as could be acquired through experience or classroom-based course work in either vendor-focused or technology specific training such as Oracle, HTML, Java, or Extensible Markup Language. Knowledge permits the employee to carry out routine assignments and to gain familiarity with operating systems, equipment, software, and business goals of the University. Alternatively, knowledge of established processes, methods, and techniques, as well as practical knowledge of a few specific technical and scientific principles. Alternatively, advanced knowledge of a skilled trade to solve unusually complex problems. Knowledge permits the employee to schedule and carry out the steps of a limited operation or project to complete important stages in a multi-step project.
Factor 4: Budgetary Control
Level 2 - 386 Points: Individuals in jobs at this level actively document, monitor, and control expenditures. At this level incumbents may recommend minor expenditures but have no real authority over budgets.
Factor 5: Work Environment and Physical Demands
Level 2 - 50 Points: The work area is generally adequately lighted and ventilated, but may involve some discomfort such as the moderate noise from machines or occasional uncomfortable temperatures. The work may require some exertion such as frequent standing, considerable walking, frequent bending, kneeling, reaching, and stooping, and may include occasional lifting of moderately heavy objects. Work may require specific but common physical abilities.
Factor 6: Work Impact and Effect
Level 2 - 1620 Points: Work products or services impact the accuracy, reliability, or acceptability of further processes or services. Work activities may be complex, but normally involve addressing conventional problems or situations with established methods to supply departments, programs, classes, or units with information, software, or equipment they use to perform their work. Improperly performed work and/or equipment or software failures affect performance, create delays, and/or otherwise affect the welfare of programs or individuals. While improperly performed work and/or equipment or software failures have significant effects, the effects are more often inconvenient rather than severe and impact relatively few people. Improperly performed work and/or equipment or software failures are normally correctable in the short-to-medium term with relatively minor costs and delays, but emergency repairs are typically unavailable.