Missouri State University

5167 Senior Network Analyst

POSITION IDENTIFICATION

TITLE Senior Network Analyst

CLASSIFICATION NUMBER 5167

GRADE 36

CLASSIFICTION Exempt

IMMEDIATE SUPERVISOR Coordinator of Networking Services

MAJOR ADMINISTRATOR Chief Information Officer

GENERAL FUNCTION

The Senior Network Analyst is part of a team which is responsible for the University campus network infrastructures and serves as the lead network analyst by assisting the Coordinator of Networking Services in supervision of the day-to-day operations of the Networking Services Unit.  The Senior Network Analyst performs all the duties of a Network Analyst as well as assigning and/or monitoring the work of Network Analysts, managing designated hardware and software components of the University’s networks, assuring effective communication between Network Analysts and the Coordinator, providing leadership in the professional development of networking unit staff and implementation of network services objectives, and serving as the Coordinator of Networking Services during absences.  The Senior Network Analyst performs Network Analyst job responsibilities including designing, implementing, and maintaining the networks by managing network IP addresses, communicating network information and requirements to connect hosts onto the network,  and installing, upgrading, and maintaining network routers, switches,  firewalls, intrusion detection, intrusion prevention, traffic shaping, wireless, Multipoint Conferencing Units (MCU), Gatekeepers, ISDN (switches, gateways), and other network devices; working with vendors to research emerging technologies and diagnose and resolve network problems; programming various network applications, using network monitoring software, doing performance tuning, administering QoS, supervising modem management facilities, and managing virtual private network (VPN) services; maintaining Internet links, working with Computer Services User Support and Operation and Systems units, and faculty, staff, and students in the integration, maintenance, and problem resolution of network services, maintaining documentation and database information, and working with Procurement Services in the preparation and evaluation of bid specifications for network hardware and software, as directed by the Coordinator of Networking Services.

MINIMUM ACCEPTABLE QUALIFICATIONS

Education: A Bachelor’s degree is required; a bachelor’s degree with an emphasis in a computer-related field is preferred.  Relevant work experience beyond that required for the position can be substituted for the educational requirement.

Experience: Three years of computer networking infrastructure experience is required.

Skills:  The ability to effectively manage multiple, complex network-based projects concurrently is required.  Effective interpersonal, customer service, organizational, and team-building skills are required.  The ability to give and follow technical instructions, both verbal and written is required.  Effective verbal and written communication skills are required.  The ability to maintain confidentiality in regard to information processed, stored, or accessed by the networks is required.  A thorough understanding of network protocols including TCP/IP and networking equipment including routers, switches, firewalls, backbone, Wide Area networking (WAN) components, and wiring infrastructures is required.  The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. A familiarity with VPNs, Intrusion Detection/Prevention systems (IDS/IPS), security systems, multicast, OSPF, traffic shaping, multipoint conferencing units (MCUs), gatekeepers, and ISDN technologies is preferred.

Effort: Requires working at microcomputer workstations for extended periods of time and requires regularly lifting and carrying objects weighing up to twenty-five pounds and occasionally up to fifty pounds.  Requires sufficient mobility to replace networking equipment and connect cables in ceilings and wiring centers which may require climbing ladders and working in confined spaces.

Other: The twenty-four hour scope of the department requires this position to be available evenings, nights, and weekends to respond to calls regarding questions or problems with the University’s networks; occasional travel to remote sites within our twenty-four county area may be required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provides continuity of leadership and management for the Computer Services networking group by providing day-to-day operational supervision of equipment, software, projects, and networking staff and assuming the duties and responsibilities of the Coordinator of Networking Services during absences.

2. Assures communication and cooperation by providing input from the networking staff to the Coordinator regarding budget, upgrades, and software and hardware concerns.

3. Ensures the operational integrity and continuity of the network facilities by providing leadership in the professional development of networking services unit staff, the implementation of network service objectives supporting reliability, responsiveness, clear and complete documentation, and use of the most current software and hardware.

4. Assures the University's networking requirements are met with the highest level of performance and reliability by assisting the Coordinator of Networking Services in managing networking personnel and maintaining the hardware and software components of the University’s networks.

5. Maintains and manages IP addresses, DHCP servers, Domain Name Services (DNS), Radius, and other servers and software systems.

6. Maintains the integrity of the network by installing, upgrading, and maintaining network routers, switches, wireless, IDS/IPS, MCUs, Gatekeepers, traffic shaping, VPN, firewalls, and other devices at current operating system levels as provided by the manufacturer,  working with vendors to diagnose and resolve network problems, operating and configuring protocol analyzers to diagnose problems, analyzing captured data using network protocols to determine problems, and using network monitoring software with SNMP and/or RMON to detect network conditions requiring corrective action or performance tuning.

7. Provides support to the VPN and dial-up modem pools by updating software and firmware as needed, supervising VPN and modem management facilities for off-campus access, and assisting User Support staff in support of faculty, staff, and students.

8. Assists with the integration, maintenance, and problem resolution of network services and wiring infrastructures by working with Communications Services staff, User Support entities, vendors, and end-users including University contractors and guests.

9. Ensures accurate records are kept of network components, maintenance activities, network connections, accounts, and inventory by maintaining appropriate databases and web interfaces.

10. Programs network applications as needed such as web, network monitoring, bandwidth utilization, general data collection, reporting, and automated response to abnormal or undesirable network conditions.

11. Works with Procurement Services to prepare and evaluate bid specifications for the purchase and maintenance of network hardware, software, and services.

12. Helps to ensure the availability of computer resources by assisting with disaster prevention and recovery efforts caused by events like power outages, hardware failures, etc.

13. Maintains confidentiality in regard to information processed, stored, or accessed by the networks.

14. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

15. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed by the Coordinator of Networking Services.

16. Contributes to the overall success of Computer Services by performing all other essential duties as assigned.

SUPERVISION

The Senior Network Analyst is supervised by the Coordinator of Networking Services and supervises Network Analysts and student workers.   

OFFICE OF HUMAN RESOURCES

REVISED MARCH 2013

JOB FAMILY 3

Factor 1: Educational/Experience Requirements of the Job

Level 8 - 1576 Points: A combination of education and experience equivalent to a Level 8 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.

Factor 2: Supervisory Responsibility

Level 4 - 1196 Points: Supervision of a work group including hiring, training, planning, and directing the work of employees. At this level the job often requires close supervision of a rather small number of permanent employees, and/or small numbers of part-time workers, graduate assistants, and/or student workers performing relatively complicated technical or skilled work, and/or other groups of employees at a similar level. At this level it is frequently necessary to train and instruct others, and plan and direct work. Supervisory responsibilities may consume moderate amounts of work time and may include general work planning tasks.

Factor 3: Skill, Complexity, and Technical Mastery

Level 7 - 2200 Points: Professional knowledge of the principles, concepts, and specialized complicated techniques of a profession. Knowledge of a wide range of information technology methods and procedures and specialized knowledge in one or more specific functions. Knowledge permits the incumbent to provide authoritative advice on difficult assignments such as planning advanced systems. Skill in applying knowledge through analyzing, designing, organizing, and developing major programs, systems, and networks.

Factor 4: Budgetary Control

Level 3 - 579 Points: Jobs at this level are responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.

Factor 5: Work Environment and Physical Demands

Level 2 - 50 Points: The work area is generally adequately lighted and ventilated, but may involve some discomfort such as the moderate noise from machines or occasional uncomfortable temperatures. The work may require some exertion such as frequent standing, considerable walking, frequent bending, kneeling, reaching, and stooping, and may include occasional lifting of moderately heavy objects. Work may require specific but common physical abilities.

Factor 6: Work Impact and Effect

Level 5 - 3780 Points: Work products or services directly impact the entire university system and the well-being of large numbers of individuals. Typically the work is complex and may involve addressing conventional problems or situations with established methods or resolving critical problems or developing new processes or models to address specific problems. Improperly performed work and/or equipment or software failures produce errors and delays that affect the operations and/or reputations of the entire University. Improperly performed work and/or equipment or software failures may be remedied in the short to medium term, but at very substantial cost of time and resources. The scope of improperly performed work and/or equipment or software failure is system-wide and the nature of the activity requires that emergency repairs be performed.