TITLE Library Systems Administrator/Support Specialist
CLASSIFICATION NUMBER 5142
IMMEDIATE SUPERVISOR Head, Library Systems Office
MAJOR ADMINISTRATOR Dean, Library Services
The Library Systems Administrator/Support Specialist develops interfaces with the Library’s systems and data, develops, implements, and maintains SQL databases and related PHP and PERL scripts, automates routine system administration processes through scripting, resolves system and network problems, and creates and maintains program documentation related to the Library’s computer systems. The Library Systems Administrator/Support Specialist installs and maintains servers, computer workstations, uninterruptible power equipment, back-up systems, and storage devices and resolves problems with hardware and software.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: Completion of college courses that are equivalent to an Associate's degree are required. A Bachelor's degree and an emphasis in a computer-related field are preferred.
Experience: Experience in the design and programming of computer applications using HTML, Java, C, C++, Visual Basic, or other web tools is required. Experience in business application programming is preferred. Experience with RDBMS and SQL is preferred. Experience with TCP/IP and computer graphics is preferred. Experience in programming computer applications in a team-oriented environment is preferred. Work experience in higher education is preferred.
Skills: Proficiency in thinking logically and creatively is required. Proficiency in writing program narratives and understanding coding techniques, testing strategies, and application implementation is required. Proficiency in creating and maintaining database queries is required. Proficiency in the design and coding of PHP, PERL, or ASP scripts is required. Must be able to maintain confidentiality in regard to information processed, stored, or accessed by the systems. Effective verbal and written communication skills are required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Effort: Extended periods of time working at a microcomputer workstation are required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Supports the use and accessibility of the Library’s systems and databases by developing interfaces for users and developing, implementing, and maintaining SQL databases and related PHP and PERL scripts.
2. Supports the Library’s functions and operations by writing scripts to automate more routine system administration processes, setting up, configuring, and maintaining server hardware and software, uninterruptible power equipment, back-up systems, and storage devices as needed, installing and maintaining computer workstation hardware and software, assisting in troubleshooting hardware, software, and network issues as necessary or as directed by the Head, Library Systems Office, maintaining documentation of programs, databases, and computer system configurations, and performing routine back-up of essential systems to ensure system and data integrity in the event of hardware failure or other adverse events.
3. Participates with the Head, Library Systems Office in the evaluation and recommendation of software and hardware used in various aspects of Library operations.
4. Effectively resolves Library system problems by conducting thorough analyses of problems and employing appropriate debugging techniques and aids to resolve the problems.
5. Ensures the availability of computer resources by managing disaster prevention and recovery efforts caused by events like power outages, hardware failures, etc.
6. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
6. Remains competent and current through self-directed professional reading, developing and maintaining professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Head, Library Systems Office.
8. Contributes to the overall success of the Library by performing all other essential duties as assigned by the Head, Library Systems Office.
The Library Systems Administrator/Support Specialist is supervised by the Head, Library Systems Office and may supervise student workers or interns.
OFFICE OF HUMAN RESOURCES
REVISED JANUARY 2017
JOB FAMILY 3
Factor 1: Educational/Experience Requirements of the Job
Level 4 - 788 Points: A combination of education and experience equivalent to a Level 4 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.
Factor 2: Supervisory Responsibility
Level 2 - 598 Points: Irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. At this level are jobs in which the incumbent may be asked to supervise small numbers of student workers, graduate assistants, or part-time employees, but the supervisory work is irregular or infrequent. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities.
Factor 3: Skill, Complexity, and Technical Mastery
Level 6.5 - 2050 Points: Skill, complexity, and technical mastery is somewhat above requirements for a level at 1900, but somewhat below the skill, complexity, and technical mastery requirements at level 2200.
Factor 4: Budgetary Control
Level 2 - 386 Points: Individuals in jobs at this level actively document, monitor, and control expenditures. At this level incumbents may recommend minor expenditures but have no real authority over budgets.
Factor 5: Work Environment and Physical Demands
Level 2 - 50 Points: The work area is generally adequately lighted and ventilated, but may involve some discomfort such as the moderate noise from machines or occasional uncomfortable temperatures. The work may require some exertion such as frequent standing, considerable walking, frequent bending, kneeling, reaching, and stooping, and may include occasional lifting of moderately heavy objects. Work may require specific but common physical abilities.
Factor 6: Work Impact and Effect
Level 4 - 3060 Points: Work products or services directly impact the work of other professionals, the development and operation of programs, affect major activities across units, and/or impact the well-being of large numbers of individuals. Typically the work is complex and may involve addressing conventional problems or situations with established methods or resolving critical problems or developing new processes or models to address specific problems. Improperly performed work and/or equipment or software failures produce errors and delays that affect the operations and/or reputations of multiple or critical departments, programs, or units, and individuals. Improperly performed work and/or equipment or software failures may be remedied in the short to medium term, but at substantial cost of time and resources. The scope of improperly performed work and/or equipment or software failure is large and the nature of the activity requires that emergency repairs be performed.