5327 Copy Center - Mail Clerk

POSITION IDENTIFICATION

TITLE Copy Center - Mail Clerk

CLASSIFICATION NUMBER 5327

GRADE 21

IMMEDIATE SUPERVISOR Copy This Supervisor

MAJOR ADMINISTRATOR Postal Services Supervisor

GENERAL FUNCTION

The Copy Center-Mail Clerk operates a United States Postal Contract Station located on campus and complies with federal postal rules and regulations in the sale of postage and money orders, processing of outgoing mail, and the receipt, handling, and distribution of certified, registered, insured, express, and regular mail. The Copy Center-Mail Clerk performs assigned routine equipment maintenance, maintains accurate account records on the sale and purchase of stamps, prepares required United States Postal Service reports, and deposits revenues from postage sales with the Postal Service. The Copy Center-Mail Clerk may exercise supervision of student or part-time employees.

MINIMUM ACCEPTABLE QUALIFICATIONS

Education: A high school diploma or the equivalent is required.

Experience: Previous postal service experience is preferred.

Skills: Effective oral and written communication skills are required. Excellent interpersonal skills are required. Must have the ability to add, subtract, multiply, and divide quickly and correctly.

Effort: Visual acuity is required in order to examine printing and postal products. Must be able to lift and carry materials, packages, and equipment weighing up to 30 pounds on a regular basis and up to 70 pounds assisted on a occasional basis. Periods of prolonged standing are common.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Contributes to an efficient, prompt, service-oriented postal service for the University campus and community by selling various postage and money orders, express mail, various accountable mails, weighing letters and parcels, computing mailing costs based on type, weight, and destination, setting postage meters and calibrating them to ensure correct operation, and collecting outgoing mail for pick-up by the Postal Service according to Federal Postal Regulations.

2. Ensures University compliance in the operation of the contract station by maintaining accurate account records and balancing daily transactions for the sale and purchase of stamps, money orders, and various mailing supplies, compiling sales information, preparing required daily reports for the United States Postal Service and internal use, and depositing revenues from postage sales with the Postal Service.

3. Promotes a professional, service-oriented mail service operation by answering inquiries concerning campus and Postal Service mail services and regulations, explaining rates, special types, classes of mail, and packaging requirements, and advising mail service patrons on the most appropriate category and class of mail to meet their needs.

4. Reduces the likelihood for violations of regulations that may result in the loss of the University's authority to operate a United States Postal Contract Station by being knowledgeable of and complying with federal postal rules and regulations in the receipt, handling, and distribution of certified, registered, insured, express and regular mail.

5. Helps to ensure quality customer service by assisting customers with completing forms regarding changes of address, special services such as registered or priority mail, and claims for mail theft or lost or damaged mail.

6. Assists in maintaining an efficient operation by performing assigned routine maintenance on equipment and requesting maintenance services when required.

7. Assists in the development of a competent, productive and effective Copy This staff by providing on-the-job instruction regarding federal postal regulations and the use of postage machines to new employees, setting priorities when appropriate, enforcing University and department policies, and providing input regarding student employee work performance as appropriate.

8. Remains competent and current through reading information, updates, and procedure changes  provided by the supervisor and attending training and/or courses required by the Copy Center Supervisor.

9. Contributes to the overall success of the Copy This operations by performing other essential duties and responsibilities as assigned.

SUPERVISION

The Copy Center-Mail Clerk is supervised by the Copy This Supervisor and may be required to exercise supervision of student employees.

OFFICE OF HUMAN RESOURCES

REVISED FEBRUARY 2007

JOB FAMILY 2

Factor 1: Educational Requirements of the Job

Level 2 - 100 Points: The job requires a high school diploma or equivalent.

Factor 2: Skill Requirements - Craft and Trade Skills

Level 1 - 200 Points: Work involves basic instructions and simple, repetitive tasks. The job requires the ability to follow instructions and may require aptitude with common, basic tools, equipment and/or machinery. Few or no specific skills are required. Thejob will normally require less than one year of experience.

Factor 3: Managerial Responsibility

Level 2 - 75 Points: Irregular but occasional responsibility to direct the work of student workers or temporary or part-time workers. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities. Responsibilities at this level may include tracking budgeted spending, limited purchasing authority, and tracking inventory.

Factor 4: Guidelines

Level 1 - 20 Points: Specific detailed guidelines covering most aspects of the job. Deviations from guidelines must be authorized.

Factor 5: Contacts

Level 3 - 100 Points: The purpose is to advise or counsel students, coworkers, or the general public, or to plan or coordinate work efforts with other employees who are working toward common goals and where relationships are generally cooperative. Contacts are moderately structured and routine.

Factor 6: Work Environment

Level 2 - 40 Points: The work area involves moderate discomfort and/or risk such as that from moving machinery, occasional work with hazardous substances, or moderate levels of noise. The work may require wearing of protective gear. The work area is generally adequately lighted and ventilated, but may involve uncomfortable temperatures at times.

Factor 7: Physical Demands

Level 3 - 100 Points: Work requires continuous moderate with some strenuous physical exertion including standing, climbing, crawling, and regular lifting of objects over 50 pounds.

Factor 8: Responsibility for Facilities and Resources

Level 2 - 40 Points: Jobs at this level might require frequent but routine responsibility for facility security, public safety, equipment, or money.

Factor 9: Complexity

Level 1 - 100 Points: The work consists of tasks that are clear-cut and directly related. There is little or no choice to be made in deciding what needs to be done. The actions to be taken are usually easy to discern and unambiguous, otherwise the employee requests assistance from a supervisor. Work is performed as it arrives or in an order set by someone else. The work can be learned relatively quickly.