TITLE Academic Services Coordinator, TRIO
CLASSIFICATION NUMBER 1258
IMMEDIATE SUPERVISOR Director, TRIO Programs/Activities and Operations
MAJOR ADMINISTRATOR VP, Multicultural Programs and Student Diversity
The Academic Services Coordinator supports the delivery of program services to Upward Bound participants and assists participants in developing academic skills appropriate for their educational goals. The Academic Services Coordinator assists in planning, organizing, and presenting group workshops and assists with the recruitment, selection, and retention process for all participants.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Bachelor's degree in psychology, education, or a related field is required.
Experience: One year of experience developing and providing college preparatory instruction, tutoring, academic advising, assessment, standardized testing, and/or enrichment activities is required. Experience working with Upward Bound, other TRIO programs, or other programs focused on students who are low-income, first-generation, or academically disadvantaged is preferred. Experience working with students from diverse backgrounds is preferred.
Skills: Excellent oral and written communication skills, interpersonal skills (particularly in working with a diverse student population), organizational, and management skills are required. A working knowledge of Microsoft Office applications is required; experience with database applications is preferred. Knowledge of academic policies and procedures of the Springfield Public School system and higher education is preferred. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Other: A valid Missouri driver's license is required. The scope of the position requires working evenings and weekends. Having a background similar to Upward Bound participants is preferred. This position is dependent on external funding.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Provides an essential student service of academic coordination by utilizing knowledge of academic policies and procedures unique to the Springfield Public School system and higher education that facilitates the advisement process, assists project participants in the development of appropriate educational goals, guides participants in decision-making and learning how to accept responsibility for their decisions, and directs participants to resources that provide assistance in making career and academic major choices.
2. Ensures the effectiveness of the academic process by maintaining participant files, regularly updating academic reports, and validating the information contained in the participant files with the student database.
3. Ensures the success of the Summer Academy by developing the summer curriculum, training, supervising, and evaluating instructors, assisting participants with course selection, coordinating classroom, textbook, and supply requests, and coordinating suitable activities.
4. Ensures the success of the tutoring program by training, supervising, and evaluating student and teacher tutors, monitoring participant grades, and coordinating tutoring sessions between participants and assigned tutors.
5. Assists in recruiting and selecting new participants, coordinating standardized assessment of new participants, and developing Personalized Education Plans for new participants.
6. Coordinates yearly assessment and standardized testing of all participants, updates Personalized Education Plans, monitors participant grades, and provides academic advising and other support services to participants.
7. Assists in coordinating monthly Destined for College meetings, after-school meetings, and supplemental meetings and workshops for participants and parents/guardians and provides academic advising and other support services to participants.
8. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
9. Maintains competency and professional currency through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the supervisor.
10. Contributes to the overall success of the project by performing all other duties and responsibilities as assigned.
The Academic Services Coordinator is supervised by the Director, TRIO Programs/Activities and Operations and supervises up to twenty student and part-time employees serving as tutors.
OFFICE OF HUMAN RESOURCES
REVISED FEBRUARY 2012
JOB FAMILY 4
Factor 1: Professional Knowledge, Skill, and Technical Mastery
Level 2 - 900 Points: Entry-level professional knowledge of the principles, concepts, practices, and methods of non-technical administrative and managerial functions. Knowledge permits the employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in areas including communications, social sciences, art and design, education, and related functions while gaining in familiarity with the University's policies and goals, business practices and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project to complete stages of a multi-phase project. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in an unspecified field or a specific background in a non-technical area. Knowledge requirements may also include a limited amount of related work experience.
Factor 2: Supervisory Responsibility
Level 4 - 470 Points: Supervision of (a) a moderate number of operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a small number of professional employees who exercise limited supervision of others, or (c) large numbers of student workers or graduate assistants, or some equivalent combination of the above. The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is responsible for training, planning, and directing the work of permanent employees, and generally controls hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks.
Factor 3: Interactions with Others
Level 3 - 250 Points: The purpose of interactions is to advise or counsel others to solve recurring and structured problems, and/or to plan or coordinate work efforts with other employees who are working toward common goals in situations where relationships are generally cooperative. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public. These types of interactions require normal interpersonal skills.
Factor 4: Job Controls and Guidelines
Level 2 - 250 Points: The employee carries out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the employee must select from the most appropriate of several guidelines and make minor adjustments to methods. Unforeseen situations are normally referred to others for resolution. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on the assignment, the employee uses diverse, but conventional, methods, techniques, or approaches. Employees in jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.
Factor 5: Managerial Responsibility
Level 3 - 850 Points: Work involves providing significant support services to others both within and outside of the department that substantially influences decision-making processes. Work activities are complex and others rely on the accuracy and reliability of the information, analysis, or advice to make decisions. Work activities have a direct, but shared, impact on further processes or services, affect the overall efficiency and image of the department, and may have material impact on costs or service quality within the cost center. Incumbents may be responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.