Missouri State University

5171 Enterprise Systems Administrator

POSITION IDENTIFICATION

TITLE Enterprise Systems Administrator

CLASSIFICATION NUMBER 5171

GRADE 35

CLASSIFICATION Exempt

IMMEDIATE SUPERVISOR Senior Enterprise Systems Administrator

MAJOR ADMINISTRATOR Coordinator of Operations and Systems

GENERAL FUNCTION

The Enterprise Systems Administrator is responsible for the University’s server computing systems.  Duties include installation, maintenance, upgrading of the hardware and software and interfacing with users to determine support needs.

MINIMUM ACCEPTABLE QUALIFICATIONS

Education: An Associate’s degree or equivalent number of college credit hours towards a Bachelor’s degree is required.  However, relevant experience beyond that required for the position can be substituted for the educational requirement.  

Experience: A minimum of one year of experience in a systems administrator with a background and demonstrated expertise in hardware, documentation techniques, and systems analysis is required.  A general understanding of web design techniques, the ability to automate system administration tasks using scripting tools, and a basic knowledge of relational database systems is preferred. 

Skills: The ability to follow technical instructions, both verbal and written, is required.  The ability to solve system-related problems by using diagnostic techniques and protocols is required.  Effective verbal and written communication skills are required.  The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems.  The ability to work as a team member is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Effort: Requires working microcomputer workstations for extended periods of time and requires regular lifting and carrying objects weighing up to twenty-five pounds, and occasionally up to fifty pounds.

Other: The twenty-four hour scope of the department requires this position to be available evenings, nights, and weekends to respond to calls regarding questions or problems with the University’s computing systems. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.  Assumes responsibility for the installation, maintenance, and upgrading of the University’s computing systems by communicating with users and Computer Services staff to determine and resolve system problems, maintaining software at the most current software version levels, assigning and maintaining user account resources, resetting passwords, loading applications on the system, monitoring system resources, working with the maintenance provider as necessary, and conducting the annual server component inventory.

2. Integrates the server operating system into the campus network backbone by configuring the networking software components using TCP/IP.  Specific components include Domain Name Services, LPR/LPD, Telnet, SNMP, FTP, and web services.

3. Ensures the safety of user and system files by backing up all files on the system to facilitate recreating the system after a hardware crash of a system disk drive.                

4. Installs, configures, and supports enterprise-wide software applications.

5. Assures coordination of Computer Services resources by communicating with the Computer Services Help Desk and User Support Services to inform them of problems and resolutions.

6. Assures the security of the system by managing all network security in the University environment including passwords, files, and the operating system.

7.  Supports Computer Services by preparing or assisting in writing bid specifications for equipment, interfacing with vendors during bid evaluations, and ensuring that maintenance contracts for designated equipment are secured and renewed in a timely manner.

8. Helps to ensure the availability of computer resources by assisting with disaster prevention and recovery efforts caused by events like power outages, hardware failures, etc.

9. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

10. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as required by the Senior Enterprise Systems Administrator.

11. Contributes to the overall success of Computer Services by performing all other essential duties as assigned.

SUPERVISION

The Enterprise Systems Administrator is supervised by the Senior Enterprise Systems Administrator.

OFFICE OF HUMAN RESOURCES

REVISED MARCH 2013

JOB FAMILY 3

Factor 1: Educational/Experience Requirements of the Job

Level 5 - 985 Points: A combination of education and experience equivalent to a Level 5 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.

Factor 2: Supervisory Responsibility

Level 2 - 598 Points: Irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. At this level are jobs in which the incumbent may be asked to supervise small numbers of student workers, graduate assistants, or part-time employees, but the supervisory work is irregular or infrequent. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities.

Factor 3: Skill, Complexity, and Technical Mastery

Level 6.5 - 2050 Points: Skill, complexity, and technical mastery is somewhat above requirements for a level at 1900, but somewhat below the skill, complexity, and technical mastery requirements at level 2200.

Factor 4: Budgetary Control

Level 2 - 386 Points: Individuals in jobs at this level actively document, monitor, and control expenditures. At this level incumbents may recommend minor expenditures but have no real authority over budgets.

Factor 5: Work Environment and Physical Demands

Level 1 - 25 Points: The work environment has only everyday discomforts associated with an office or commercial vehicle. The work area is adequately lighted, heated or cooled, and ventilated. Work is largely sedentary involving mostly sitting with occasional walking, standing, bending, or carrying of small items. No special physical demands are required of the work.

Factor 6: Work Impact and Effect

Level 5 - 3780 Points: Work products or services directly impact the entire university system and the well-being of large numbers of individuals. Typically the work is complex and may involve addressing conventional problems or situations with established methods or resolving critical problems or developing new processes or models to address specific problems. Improperly performed work and/or equipment or software failures produce errors and delays that affect the operations and/or reputations of the entire University. Improperly performed work and/or equipment or software failures may be remedied in the short to medium term, but at very substantial cost of time and resources. The scope of improperly performed work and/or equipment or software failure is system-wide and the nature of the activity requires that emergency repairs be performed.