TITLE Residence Hall Host-Hostess
CLASSIFICATION NUMBER 7030
IMMEDIATE SUPERVISOR Residence Hall Director
MAJOR ADMINISTRATOR Director of Residence Life and Services
The Residence Hall Host or Hostess performs assigned duties following specific guidelines to promote the safety of residents, monitor the physical facilities during night hours, and provide other services as directed to residents.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A high school diploma or equivalent is required.
Experience: One year of general office or general security experience is required.
Skills: The ability to relate to high school or college-age students is required. Proven ability to communicate effectively and follow instructions is required. The ability to confront policy violations and handle such confrontations appropriately and according to departmental guidelines is required. The ability to complete routine office procedures, including filing, answering the telephone, entering charges on students’ financial accounts, and checking out equipment by using the Residence Life WebDesk system is required. Familiarity with Microsoft Office programs, including Word, Excel, and Outlook is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Effort: Employees in this job classification (job title) are designated as essential employees and must report to work as scheduled when University offices are closed due to severe weather.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Performs safety duties by monitoring door access, the fire alarm system, and residents and guests entering the building, assisting the Hall Director and other officials in the appropriate and timely response to system-wide or building specific needs, emergencies, or other situations requiring immediate attention, and following proper procedures in calling staff to help with student needs.
2. Provides good customer service to the students by communicating effectively in response to questions, concerns, or emergencies and identifying and greeting a majority of building residents by name and face as each semester progresses.
3. Provides written documentation of incidents, maintenance or custodial needs, and any infractions of policies and regulations of Residence Life and Services or the University by preparing required reports as necessary.
4. Facilitates responsiveness to emergencies situations and other covered incidents by expediting communication to appropriate departmental or University staff.
5. Supports the operations of the front desk by performing some receptionist functions, as instructed, including telephone service, forwarding mail, and other clerical work as directed.
6. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
7. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses and activities, and attending training and/or courses required by the Residence Hall Director.
8. Supports the overall success of the Department of Residence Life and Services by performing all other essential duties as assigned by the Residence Hall Director.
The Residence Hall Host/Hostess is supervised by the Residence Hall Director.
OFFICE OF HUMAN RESOURCES
REVISED JANUARY 2017
JOB FAMILY 1
Factor 1: Educational/Experience Requirements of the Job
Level 2 - 260 Points: A combination of education and experience equivalent to a Level 2 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.
Factor 2: Complexity and Technical Mastery
Level 1 - 100 Points: Few specific technical or specialized skills are required. Basic skills in oral communication, written communication, and mathematics, and an ability to operate a computer may be required. Work requires common abilities including ordinary interpersonal communication skills, general office skills, the ability to follow instructions, and the ability to exercise discretion in handling departmental or University policies.
Factor 3: Responsibility for the Work of Others
Level 1 - 0 Points: No responsibility for the work of others.
Factor 4: Guidelines
Level 1 - 100 Points: Specific detailed guidelines covering most aspect of the job exist, and deviations from these guidelines must be authorized.
Factor 5: Contacts
Level 2 - 45 Points: Contacts may be with coworkers or structured exchanges with students or the general public, and are generally for the purpose of obtaining or clarifying facts, providing factual information to others, or exchanging information.
Factor 6: Work Impact
Level 1 - 100 Points: Work activities normally address conventional problems or situations with established methods to supply other employees, students, or the general public with information, services, or products. Work directly affects the quality of services provided to other employees, students, or the public, but on a person-by-person basis. The services, information, or products provided have relatively minor effects on the welfare of the individual recipients of the work outcomes.
Factor 7: Physical Effort and Work Environment
Level 1 - 25 Points: The work environment consists of exposure to physical conditions typical of a normal office environment. Most of the job is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects.