5110 Software Specialist
POSITION IDENTIFICATION
TITLE Software Specialist
CLASSIFICATION NUMBER 5110
GRADE 42
IMMEDIATE SUPERVISOR Dean, College of Business Administration MAJOR ADMINISTRATOR Provost The Software Specialist provides graphic design and publishing services and computer support for faculty and staff within the College, develops and maintains databases to accomplish various needs within the College, develops and maintains the College’s web pages, and coordinates the College’s scholarship programs. Education: Completion of college courses that are equivalent to an Associate’s degree are required; courses are to include the following: microcomputer word processing, spreadsheet, and database packages, graphic design, desktop publishing applications, operating systems and utilities on microcomputers; computer operations. A Bachelor’s degree, with an emphasis in a computer-related field, is preferred. Experience: At least one year of experience in using microcomputer word processing packages, electronic spread sheets, graphic design, desktop publishing applications, or database packages is required. Two or more years of the experience described above is preferred. Experience in computer networking operations is preferred. Skills: A working knowledge of a variety of word processing, graphic design, web page, spreadsheet, database, and desktop publishing software applications is required; must be able to learn, diagnose and resolve problems with software applications independently. Excellent communications skills are required. The ability to prioritize, to work independently, and plan, execute, and complete a variety of large, long term projects is required. Other: The job requires long periods of keyboarding and viewing a VDT. 2. Provides database administration services by analyzing, designing, creating, querying, implementing, and supporting relational databases, creating guidelines for using custom databases, and maintaining these individual databases. 3. Helps to achieve communication objectives by using a thorough knowledge of typography and design to create design concepts and comprehensive layouts and providing advice about the appropriate options to achieve communication objectives. 4. Assures a consistently high level of quality informational brochures and publications related to the College by developing content and design and coordinating the printing process. 5. Maintains relationships with emeritus faculty and staff by assisting in the production of communications and creating brochures, letters, news articles, mass email messages, and posters. 6. Contributes to the success of the College of Business Administration scholarship program by serving on the COBA Scholarship committee, developing and maintaining the web-based scholarship application, overseeing the processing of all scholarship applications, coordinating the process of selection and notification of scholarship recipients, assisting in the implementation of the awards banquet, and working as the liaison with the Office of Student Financial Aid. 7. Provides support to the college by assisting in the development and maintenance of Web pages and Web applications as they pertain to the college. 8. Ensures the effective daily operation of microcomputer systems and applications used by the college’s faculty and staff by assisting with general problem determination and resolution. 9. Ensures that faculty and staff effectively utilize academic software by providing training and consulting services related to packages supported by the university. 10. Ensures that training resources are available on an as-needed and when-needed basis by designing and creating documentation for custom training sessions that satisfy the needs of the faculty, staff, or other education professional requesting such training. 11. Ensures that the knowledge required to provide computer support is current by learning software capabilities when they become adopted for use as campus software standards. 12. Assists faculty in the college in fulfilling their responsibilities in teaching, research, and service by providing graphic design services and advanced publishing projects. 13. Establishes and maintains a resource library for staff development and training by subscribing to professional journals, newsletters, and related publications, evaluating internal and eternal training and/or educational materials, and adding such materials as appropriate. 14. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Dean of the College. 15. Supports the College of Business Administration by performing all other duties as assigned. The Software Specialist is supervised by the Dean of the College of Business Administration and supervises a student worker.
1. Serves as first point of contact for inquiries and requires for assistance from users of software supported by the University, coordinates with other computer support areas to resolve problems when necessary.
JOB FAMILY 4
Factor 1: Professional Knowledge, Skill, and Technical Mastery
Level 1 - 500 Points: Knowledge of principles, processes, methods, and procedures associated with a limited range of healthcare, technical, scientific, administrative support, communications, or social science program objectives or common problems. Knowledge permits the employee to complete routine medical and healthcare procedures, common administrative support tasks, operate basic equipment and instruments, carry out a variety of interrelated tasks and recurring assignments, assist individuals, answer common questions, and/or elicit information from a variety of sources. Professional knowledge, skill, and technical mastery at this level are typically acquired through a combination of formal education and/or training and experience beyond a high school diploma.
Factor 2: Supervisory Responsibility
Level 2 - 130 Points: Regular, but limited, supervision, training, or directing the work assignments of (a) small numbers of student, part-time or temporary workers, or (b) one or more permanent, full-time employees. The nature of supervision is largely confined to scheduling work and assigning tasks. Supervision at this level typically does not include a full range of supervisory responsibilities, and supervisory duties typically do not consume a large portion of the work day.
Factor 3: Interactions with Others
Level 3 - 250 Points: The purpose of interactions is to advise or counsel others to solve recurring and structured problems, and/or to plan or coordinate work efforts with other employees who are working toward common goals in situations where relationships are generally cooperative. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public. These types of interactions require normal interpersonal skills.
Factor 4: Job Controls and Guidelines
Level 2 - 250 Points: The employee carries out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the employee must select from the most appropriate of several guidelines and make minor adjustments to methods. Unforeseen situations are normally referred to others for resolution. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on the assignment, the employee uses diverse, but conventional, methods, techniques, or approaches. Employees in jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.
Factor 5: Managerial Responsibility
Level 3 - 850 Points: Work involves providing significant support services to others both within and outside of the department that substantially influences decision-making processes. Work activities are complex and others rely on the accuracy and reliability of the information, analysis, or advice to make decisions. Work activities have a direct, but shared, impact on further processes or services, affect the overall efficiency and image of the department, and may have material impact on costs or service quality within the cost center. Incumbents may be responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.