5532 Bookstore Shipping and Receiving Supervisor


TITLE Bookstore Shipping and Receiving Supervisor




IMMEDIATE SUPERVISOR Director of the Bookstore

MAJOR ADMINISTRATOR Vice President of Student Affairs


The Bookstore Shipping and Receiving Supervisor is responsible for coordinating, organizing, and supervising the receiving and shipping activities of the University Bookstore.  The Shipping and Receiving Supervisor accepts books and merchandise shipments, directs their unpacking, supervises their inventory for accuracy and condition of the order, and identifies and sorts items for placement in storage or on retail shelves.  The Supervisor assists in pricing books and merchandise, placing those items for sale on display shelves, and replenishing display shelves when needed.  The Bookstore Shipping and Receiving Supervisor supervises preparation of outgoing shipments of books and merchandise returned to vendors.  The Bookstore Shipping and Receiving Supervisor updates price and invoice information in the textbook management system and performs periodic updates of the point of sale system.


Education: High school diploma or the equivalent is required; some college is preferred.

Experience:   Two years successful experience in stores keeping or related work is required, preferably in a retail environment.  Experience processing invoices and updating prices is required.  Experience with an electronic point of sale, inventory, and/or shipping system is required.

Skills: Supervisory skills are required.  Computer literacy is required.

Effort: Must be able to lift and carry 25 -100 pounds on a daily basis.


1. Ensures smooth operation in receiving by developing procedures to receive and unpack all shipments of books, supplies and other Bookstore merchandise, coordinating, organizing, and supervising the shipping and receiving activities of the Bookstore, and maintaining a log of all incoming and outgoing merchandise.

2. Assures accuracy of orders by developing and utilizing procedures for monitoring the condition and quantity of items in each individual order during receiving and processing of shipments.  

3. Assists in maintaining a profitable bookstore operation by pricing books and merchandise according to instructions, displaying these items for sale on retail shelves, and replenishing merchandise stock on retail shelves, as necessary.

4. Assures that the most up-to-date information is available by maintaining and updating invoice and price information on both the text management system and the point-of-sale system.

5. Contributes to a safe and secure Bookstore operation by assisting with store security and maintaining the orderliness and cleanliness of the receiving storeroom, loading dock areas, and the textbook sales floor.

6. Manages the receiving activities of the University Bookstore through supervision of students working in that area.

7. Ensures a smooth shipping process by establishing and implementing procedures for preparing, processing, and facilitating all outgoing shipments, assisting with the packing of books and other merchandise, and maintaining the electronic shipping system.

8. Ensures that a high level of customer service is maintained by processing and fulfilling online textbook orders and assuring that department ship outs are handled in an efficient and timely manner.

9. Assists in maintaining an accurate accountability of all textbooks in the Bookstore by assisting with the textbook inventory.

10. Contributes to the overall success of the University Bookstore by performing other essential duties and responsibilities as assigned.


The Bookstore Shipping & Receiving Supervisor is supervised by the Director of the Bookstore and supervises student employees working in the shipping and receiving area.





Factor 1: Educational Requirements of the Job

Level 2 - 100 Points: The job requires a high school diploma or equivalent.

Factor 2: Skill Requirements - Craft and Trade Skills

Level 3 - 550 Points: General mechanical or technical aptitude and specific knowledge and experience in a skill, craft, or trade. The ability to perform standard procedures, operations, and/or operate specific equipment, that is required through at least two years of experience and previous training is required.

Factor 3: Managerial Responsibility

Level 3 - 150 Points: Some supervision and training of student and part-time workers may be required where the nature of supervision is largely confined to scheduling work and assigning tasks. Supervision at this level may also involve directing the work assignments of one or more permanent, full-time employees, but supervision typically does not include a full range of supervisory responsibilities, and supervisory duties typically do not consume a large portion of the work day. Characteristic of this level would be employees who direct student workers, or work team leaders who act as working supervisors. Responsibilities at this level may include tracking budgeted spending, limited purchasing authority, and tracking inventory.

Factor 4: Guidelines

Level 3 - 90 Points: Procedures and standards exist, but considerable latitude in applying procedures and selecting a sequence of activities must be exercised. The employee uses judgment in interpreting and adapting guidelines such as agency policies, regulations, precedents, and work directions for application to specific cases or problems. The employee analyzes results and recommends changes.

Factor 5: Contacts

Level 3 - 100 Points: The purpose is to advise or counsel students, coworkers, or the general public, or to plan or coordinate work efforts with other employees who are working toward common goals and where relationships are generally cooperative. Contacts are moderately structured and routine.

Factor 6: Work Environment

Level 2 - 40 Points: The work area involves moderate discomfort and/or risk such as that from moving machinery, occasional work with hazardous substances, or moderate levels of noise. The work may require wearing of protective gear. The work area is generally adequately lighted and ventilated, but may involve uncomfortable temperatures at times.

Factor 7: Physical Demands

Level 4 - 150 Points: Work requires considerable and strenuous physical exertion such as climbing ladders, frequent lifting of objects over 50 pounds, crawling or crouching in restricted areas. Occasional lifting of heavy objects weighing 75 pounds or more is required.

Factor 8: Responsibility for Facilities and Resources

Level 2 - 40 Points: Jobs at this level might require frequent but routine responsibility for facility security, public safety, equipment, or money.

Factor 9: Complexity

Level 3 - 450 Points: The work includes various duties involving different and unrelated processes and methods. Decisions regarding what needs to be done depend upon knowledge of the duties, priorities, commitments, policies, and program goals of the supervisor and the department and involve the analysis of the subject, phase, or issues involved in each project or assignment, and the course of action may have to be selected from many alternatives. The work involves elements that must be identified and analyzed to discern interrelationships.