5532 Bookstore Shipping and Receiving Supervisor/PawPrints Supervisor


TITLE Bookstore Shipping and Receiving Supervisor/PawPrints Supervisor




IMMEDIATE SUPERVISOR Business Manager, Bookstore



The Bookstore Shipping and Receiving Supervisor/PawPrints Supervisor is responsible for coordinating, organizing, and supervising the receiving and shipping activities of the University Bookstore.  The Bookstore Shipping and Receiving Supervisor/PawPrints Supervisor accepts books and merchandise shipments, directs their unpacking, supervises their inventory for accuracy and condition of the order, and identifies and sorts items for placement in storage or on retail shelves.  The Bookstore Shipping and Receiving Supervisor/PawPrints Supervisor assists in pricing books and merchandise, placing those items for sale on display shelves, and replenishing display shelves when needed.  The Bookstore Shipping and Receiving Supervisor/PawPrints Supervisor supervises the preparation of outgoing shipments of books and merchandise returned to vendors.  The Bookstore Shipping and Receiving Supervisor/PawPrints Supervisor is responsible for all operations of the Bookstore’s PawPrints location in the Plaster Student Union.


Education: High school diploma or the equivalent is required; some college is preferred.

Experience:   Two years successful experience in stores keeping or related work is required, preferably in a retail environment.  Experience processing invoices and updating prices is required.  Experience with an electronic point of sale, inventory, and/or shipping system is required.

Skills: Supervisory skills are required.  Computer literacy is required.

Effort: This position supervises the shipping and receiving activities of the Bookstore and loads, unloads, unpacks, and moves large and heavy cartons of books and merchandise on a daily basis; items moved can weigh more than fifty pounds.

Other: Occasional evenings and weekend work is required.


1. Ensures smooth operation in receiving by developing procedures to receive and unpack all shipments of books, supplies and other Bookstore merchandise and coordinating, organizing, and supervising the shipping and receiving activities of the Bookstore.

2. Assures accuracy of orders by developing and utilizing procedures for monitoring the condition and quantity of items in each individual order during receiving and processing of shipments.   

3. Assists in maintaining a profitable bookstore operation by pricing books and merchandise according to instructions, displaying these items for sale on retail shelves, and replenishing merchandise stock on retail shelves, as necessary.

4. Assures that the most up-to-date information is available by maintaining and updating receiving and price information on Bookstore operating system.

5. Contributes to a safe and secure Bookstore operation by assisting with store security and maintaining the orderliness and cleanliness of the receiving storeroom, loading dock areas, and the textbook sales floor.

6. Manages the receiving activities of the University Bookstore through supervision, scheduling, and training of students working in that area.

7. Ensures a smooth shipping process by establishing and implementing procedures for preparing, processing, and facilitating all outgoing shipments, assisting with the packing of books and other merchandise, and maintaining the electronic shipping system.

8. Ensures that a high level of customer service is maintained by processing and fulfilling online textbook orders and assuring that department ship outs are handled in an efficient and timely manner.

9. Assists in maintaining an accurate accountability of all textbooks in the Bookstore by assisting with the textbook inventory.

10. Contributes toward the profitability of the bookstore by managing the trade book department, providing good customer service, preparing and maintaining consignment contracts for books, stocking shelves, performing monthly cycle count, processing trade book invoices, monitoring stock to send back discontinued and stock balance books for credit, and performing the annual inventory and correcting any inconsistencies.

11. Interviews, selects, trains, and schedules student employees working in PawPrints.

12. Coordinates author events with campus departments and authors, ensures contracts are issued when necessary, orders sufficient books for sale, arranges for tables for display and sale at author events, and inventories remaining books to return to the publisher.

13. Contributes to the overall success of the University Bookstore by performing other essential duties and responsibilities as assigned.


The Bookstore Shipping and Receiving Supervisor/PawPrints Supervisor is supervised by the Operations Manager and supervises student employees working in the shipping and receiving and PawPrints area.




Factor 1: Educational Requirements of the Job

Level 2 - 100 Points: The job requires a high school diploma or equivalent.

Factor 2: Skill Requirements - Craft and Trade Skills

Level 3 - 550 Points: General mechanical or technical aptitude and specific knowledge and experience in a skill, craft, or trade. The ability to perform standard procedures, operations, and/or operate specific equipment, that is required through at least two years of experience and previous training is required.

Factor 3: Managerial Responsibility

Level 3 - 150 Points: Some supervision and training of student and part-time workers may be required where the nature of supervision is largely confined to scheduling work and assigning tasks. Supervision at this level may also involve directing the work assignments of one or more permanent, full-time employees, but supervision typically does not include a full range of supervisory responsibilities, and supervisory duties typically do not consume a large portion of the work day. Characteristic of this level would be employees who direct student workers, or work team leaders who act as working supervisors. Responsibilities at this level may include tracking budgeted spending, limited purchasing authority, and tracking inventory.

Factor 4: Guidelines

Level 3 - 90 Points: Procedures and standards exist, but considerable latitude in applying procedures and selecting a sequence of activities must be exercised. The employee uses judgment in interpreting and adapting guidelines such as agency policies, regulations, precedents, and work directions for application to specific cases or problems. The employee analyzes results and recommends changes.

Factor 5: Contacts

Level 4 - 175 Points: The purpose is to coordinate activities involving employees, students, and/or the general public. At this level, contacts involve considerable interpersonal skill involving cooperation and coordination and may involve the organization of activities of programs requiring working relationships among several parties. While contacts may require some level of persuasion, potential for conflicts and disputes are relatively minor.

Factor 6: Work Environment

Level 3 - 70 Points: The work area involves moderate discomfort and/or risk such as operating heavy machinery or dangerous equipment, or frequent exposure to hazardous materials. Alternatively, the work area may be subject to environmental discomfort such as poor ventilation. Loud noises, and/or extremes of heat or cold. The work often requires wearing protective gear that may be uncomfortable. The nature of the work environment may produce moderate levels of stress.

Factor 7: Physical Demands

Level 4 - 150 Points: Work requires considerable and strenuous physical exertion such as climbing ladders, frequent lifting of objects over 50 pounds, crawling or crouching in restricted areas. Occasional lifting of heavy objects weighing 75 pounds or more is required.

Factor 8: Responsibility for Facilities and Resources

Level 2 - 40 Points: Jobs at this level might require frequent but routine responsibility for facility security, public safety, equipment, or money.

Factor 9: Complexity

Level 3 - 450 Points: The work includes various duties involving different and unrelated processes and methods. Decisions regarding what needs to be done depend upon knowledge of the duties, priorities, commitments, policies, and program goals of the supervisor and the department and involve the analysis of the subject, phase, or issues involved in each project or assignment, and the course of action may have to be selected from many alternatives. The work involves elements that must be identified and analyzed to discern interrelationships.