TITLE Senior Computer Operator
CLASSIFICATION NUMBER 5125
IMMEDIATE SUPERVISOR Coordinator of Operations and Systems
MAJOR ADMINISTRATOR Chief Information Officer
The Senior Computer Operator is responsible for the hands-on operation of the University's computing facility and provides operational support services to students, faculty, and staff in resolving problems. The Senior Computer Operator performs routine scanning, grading, and reporting of student tests, surveys, and evaluations. The Senior Computer Operator maintains an adequate inventory of forms, ribbons, and departmental computer equipment, writes programs for the NCS scanner, and is responsible for user access to the production servers. The Senior Computer Operator supervises all other Computer Operators.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A high school diploma or the equivalent is required.
Experience: Three years experience as a computer operator is required. Functional knowledge of server hardware and operating systems associated with enterprise computing is required.
Skills: Effective verbal and written communication and customer service skills are required. The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems is required. The ability to read and follow technical instructions as well as understand and follow verbal technical instructions is required. The ability to analyze problems and present a clear explanation of the events leading up to or contributing to the problem is required. The ability to manage multiple tasks concurrently including answering the telephone and assisting customers at the service window and with system consoles is required. Strong customer service skills and attention to detail is required. A working functional knowledge of equipment in the main computer room, including tape drives, printers, optical mark readers, and form bursters is required. A working knowledge of personal computer operating systems and software packages, such as Microsoft Word and Excel, is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Contributes to the efficiency of University-wide computing by performing regular and continuous monitoring of response times and work loads on the production and development systems, responding promptly to any abnormal alarm or condition within the system, performing remedial action, informing the Enterprise Systems Administrator of diagnostic information, shutting down, powering off, and restarting the system as needed, and communicating (preferably by electronic mail) special instructions and changes to standard procedures to other shift operators.
2. Prevents the loss of critical institutional data by performing scheduled backups on all assigned platforms not completed on the previous night shift and storing the previous night's file backups in various locations across campus.
3. Provides assistance to users by utilizing good communication and customer service skills when answering questions or assisting with problems, utilizing electronic mail for communication, and keeping the Coordinator of Operations and Systems informed of problems.
4. Helps to ensure the security of user access by establishing user accounts, verifying as reasonably as possible the identity of users, and resetting passwords.
5. Creates and/or deletes production and development user accounts as needed to provide appropriate access.
6. Provides support to the faculty of the University by scanning, grading, and reporting of student development results and scanning and reporting the results of student surveys and teacher evaluations.
7. Ensures maximum availability of computing resources by working with the Management Information Systems staff to organize the execution of nightly jobs and the setup of special runs, reviewing new jobs as they are placed in production, and communicating programming problems to the Coordinator of Management Information Systems or the Senior Systems Analysts.
8. Assists faculty and staff with the design of NCR forms, programming the NCR scanner, organizing the scanning process, and serving as the contact for scannable form users.
9. Ensures the accuracy of output leaving Computer Services each morning by separating and checking any remaining job output produced the night before.
10. Helps to ensure the availability of computer resources by assisting with disaster prevention and recovery efforts caused by events like power outages, hardware failures, etc.
11. Maximizes productivity and understanding by writing and maintaining technical documentation concerning job run procedures and general protocol used by all the operations’ staff and communicating special instructions and changes to standard procedures to the night shift operators.
12. Contributes to the team approach in Computer Services by working with other groups within Computer Services to resolve operational problems, provide training, or any other effort requiring intradepartmental coordination.
13. Assures adequate staffing for all shifts by filling in for other shifts as directed by the Coordinator of Operations and Systems.
14. Provides for an efficient operation by maintaining an adequate inventory of forms and supplies needed for production output and ordering supplies using the departmental procurement card.
15. Contributes to the continuity of computing services provided by the department by answering the departmental telephone, sorting mail, and signing for delivery packages in the absence of the departmental secretary.
16. Assists the Coordinator of Operations and Systems with Computer Operator evaluations by providing input on job performance.
17. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed by the Coordinator of Operations and Systems.
18. Contributes to the overall success of the Computer Services Department by performing all other duties and responsibilities as assigned.
The Senior Computer Operator is supervised by the Coordinator of Operations and Systems and provides day-to-day supervision of Computer Operators and provides input on their job performance to the Coordinator of Operations and Systems.
OFFICE OF HUMAN RESOURCES
REVISED MARCH 2013
JOB FAMILY 3
Factor 1: Educational/Experience Requirements of the Job
Level 4 - 788 Points: A combination of education and experience equivalent to a Level 4 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.
Factor 2: Supervisory Responsibility
Level 3 - 897 Points: Regular but limited supervision and training of small numbers of student or part-time workers is required where the nature of supervision is largely confined to scheduling work and/or assigning tasks. Supervision at this level may also involve directing the work assignments of one or more full-time employees, but supervision typically does not include a full range of supervisory responsibilities, and the supervisory duties typically do not consume a large portion of the work day.
Factor 3: Skill, Complexity, and Technical Mastery
Level 4 - 1300 Points: Knowledge of information technology such as could be acquired through experience or classroom-based course work in either vendor-focused or technology specific training such as Oracle, HTML, Java, or Extensible Markup Language. Knowledge permits the employee to carry out routine assignments and to gain familiarity with operating systems, equipment, software, and business goals of the University. Alternatively, knowledge of established processes, methods, and techniques, as well as practical knowledge of a few specific technical and scientific principles. Alternatively, advanced knowledge of a skilled trade to solve unusually complex problems. Knowledge permits the employee to schedule and carry out the steps of a limited operation or project to complete important stages in a multi-step project.
Factor 4: Budgetary Control
Level 2 - 386 Points: Individuals in jobs at this level actively document, monitor, and control expenditures. At this level incumbents may recommend minor expenditures but have no real authority over budgets.
Factor 5: Work Environment and Physical Demands
Level 3 - 75 Points: The work area involves moderate environmental discomfort such as continuous moderate noise from machines and/or discomfort from poor ventilation or uncomfortable heat or cold. Work may require frequent moderate physical exertion including standing, climbing, crawling, and heavy lifting of objects over 50 pounds.
Factor 6: Work Impact and Effect
Level 2 - 1620 Points: Work products or services impact the accuracy, reliability, or acceptability of further processes or services. Work activities may be complex, but normally involve addressing conventional problems or situations with established methods to supply departments, programs, classes, or units with information, software, or equipment they use to perform their work. Improperly performed work and/or equipment or software failures affect performance, create delays, and/or otherwise affect the welfare of programs or individuals. While improperly performed work and/or equipment or software failures have significant effects, the effects are more often inconvenient rather than severe and impact relatively few people. Improperly performed work and/or equipment or software failures are normally correctable in the short-to-medium term with relatively minor costs and delays, but emergency repairs are typically unavailable.