Missouri State University

5045 Telecommunications Specialist

POSITION IDENTIFICATION

TITLE Telecommunications Specialist

CLASSIFICATION NUMBER 5045

GRADE 36

CLASSIFICATION Exempt

IMMEDIATE SUPERVISOR Coordinator of Networking Services

MAJOR ADMINISTRATOR Chief Information Officer

GENERAL FUNCTION

The Telecommunications Specialist provides system design for the University’s Avaya Media Servers and assists in the development of the campus communications network. The Telecommunications Specialist coordinates with other University departments, as well as with vendors, consultants, and contractors, to design, implement, and maintain varied telecommunications projects, assesses and optimizes network design through review and analysis of user needs, conducts feasibility studies for large projects, develops requests for proposals, evaluates vendor products, and makes recommendations on selection.  Technologies utilized may include wide-area networking, video teleconferencing, computer-telephone integration, cable/wire infrastructure, wireless communications, cable TV, security cameras, and door access systems.

MINIMUM ACCEPTABLE QUALIFICATIONS

Education: Completion of college courses equivalent to an Associate’s degree in a Telecommunications or computer-related field is required.  A Bachelor’s degree in Telecommunications, Computer Information Systems, Computer Science or a closely related field with a strong background in networks, telecommunications, and personal communications systems (PCS) is preferred. 

Experience: A minimum of two years experience in the communications field, including network design is required.  A thorough knowledge of voice and data networking protocols and products is required.  Experience with data servers and desktop computer applications, including e-mail, Internet, word processing, database, and spreadsheet is required.  A working knowledge of cable and wire distribution systems for both outside plant and in-building systems is required.  In-depth knowledge of operation and interpretation of electronic testing equipment is required.  Experience in digital telephony engineering, video-based distributed learning systems, and project management is preferred.  Experience with desktop computing systems is preferred.  Experience with Ethernet and TCP/IP is preferred.  Experience in the preparation of request for proposals (RFPs) is preferred.

Skills:  Strong verbal and written communication skills are required; the ability to present technical information to non-technical audiences is required.  Computer proficiency is required.  The ability to read equipment schematics as well as building and underground plans is required.  Familiarity with appropriate communications and electric codes is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Other: Extended periods of time are spent working at a computer terminal.  The ability to respond to emergency calls in the evening, night, or on weekends is required.  Must be able to lift and carry equipment weighing up to 50 pounds. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Works in cooperation with all University campuses and departments to implement and maintain a complete infrastructure for multimedia transmission (voice, data, and video) by assuming responsibility for the daily operations of the University’s Wide Area Network (WAN), including working with leased lines and fast packet technologies such as ISDN.

2. Assures that the current organization of the campus communications network is accessible to authorized individuals by establishing and maintaining circuit layouts, automated databases, and other recordkeeping systems concerning telecommunications cabling systems located on the campuses.

3. Manages daily operations of the campus communications network by obtaining updated prints from contractors, configuring system hardware, programming system software parameters, recognizing, diagnosing, and correcting faults and failures in the functions and operations in the Avaya Media Servers, and interpreting hardware and software diagnostic reports and trouble alarms and taking corrective action to prevent service degradation and/or failure.

4.  Provides administrative support by researching and preparing feasibility studies addressing both the technological and financial impact of modifying current resources or investing in new equipment and/or services, recommending purchase of new communications software and hardware and related upgrades, purchasing telecommunications materials, and working with vendors in establishing and maintaining material lists.

5. Helps to assure effective problem resolution by acting as a liaison with vendors during trouble determination, evaluation, and resolution.

6. Helps to ensure the integrity of the campus communications network by assisting with the development of a disaster recovery plan for the University’s communications services and by assisting with planning, organizing, and coordinating network and systems security.

7. Participates in strategic planning for Computer Services by assisting in the development of communications policies, procedures, standards, and documentation. 

8. Improves levels of service and reliability by recommending changes in network configurations, monitoring transmission circuits and correcting any non-standard performance, analyzing traffic reports to determine the appropriate number of trunks for the desired level of service, monitoring, analyzing, and diagnosing system errors and general problems, and providing immediate and appropriate action for rectification.

9. Supports the operations of the department by managing wiring technicians, contract wiring technicians, and student workers, overseeing outside plant contractors working in conjunction with University telecommunications contracts, performing inspections of work done by subordinates and contractors to ensure adherence to appropriate specifications, assuring routine and preventive maintenance of departmental vehicles and tools, and calibrating test equipment.

10. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

11. Maintains expertise in advanced voice, data, video, and image technologies by reviewing current literature and attending seminars and other self-directed professional development activities.

12. Contributes to the success of Computer Services by performing all other duties as assigned.

SUPERVISION

The Telecommunications Specialist is supervised by the Coordinator of Networking Services and supervises Telecommunication Technicians and student workers.

OFFICE OF HUMAN RESOURCES

REVISED MARCH 2013

JOB FAMILY 3

Factor 1: Educational/Experience Requirements of the Job

Level 6 - 1182 Points: A combination of education and experience equivalent to a Level 6 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.

Factor 2: Supervisory Responsibility

Level 5 - 1495 Points: Supervision of a work group or department including hiring, training, disciplining, and directing the work of others. At this level the required supervision will likely include general rather than close supervision of others. Typically, the nature of the work may involve the supervision of other supervisors or team or work group leaders, the responsibility for a rather large group of operative employees in non-technical or non-highly skilled areas, or supervision of moderate to large numbers of student workers who perform relatively complicated technical or skilled work. At this level, supervisory responsibilities consume significant amounts of work time and include substantial responsibility for work planning activities.

Factor 3: Skill, Complexity, and Technical Mastery

Level 7 - 2200 Points: Professional knowledge of the principles, concepts, and specialized complicated techniques of a profession. Knowledge of a wide range of information technology methods and procedures and specialized knowledge in one or more specific functions. Knowledge permits the incumbent to provide authoritative advice on difficult assignments such as planning advanced systems. Skill in applying knowledge through analyzing, designing, organizing, and developing major programs, systems, and networks.

Factor 4: Budgetary Control

Level 3 - 579 Points: Jobs at this level are responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.

Factor 5: Work Environment and Physical Demands

Level 2 - 50 Points: The work area is generally adequately lighted and ventilated, but may involve some discomfort such as the moderate noise from machines or occasional uncomfortable temperatures. The work may require some exertion such as frequent standing, considerable walking, frequent bending, kneeling, reaching, and stooping, and may include occasional lifting of moderately heavy objects. Work may require specific but common physical abilities.

Factor 6: Work Impact and Effect

Level 5 - 3780 Points: Work products or services directly impact the entire university system and the well-being of large numbers of individuals. Typically the work is complex and may involve addressing conventional problems or situations with established methods or resolving critical problems or developing new processes or models to address specific problems. Improperly performed work and/or equipment or software failures produce errors and delays that affect the operations and/or reputations of the entire University. Improperly performed work and/or equipment or software failures may be remedied in the short to medium term, but at very substantial cost of time and resources. The scope of improperly performed work and/or equipment or software failure is system-wide and the nature of the activity requires that emergency repairs be performed.