5424 Public Safety Officer, Shift Supervisor


TITLE Public Safety Officer, Shift Supervisor




IMMEDIATE SUPERVISOR Assistant Director, Safety

MAJOR ADMINISTRATOR Director, Safety and Transportation


The Public Safety Officer, Shift Supervisor provides leadership and supervision for all Public Safety Officers on the shift, assures the efficiency and effectiveness of shift personnel, and assures that shift personnel maintain currency in required certification and attend scheduled training.  The Shift Supervisor makes job assignments, communicates pertinent information such as changes in policy and procedure, communicates information from the shift going off-duty, and briefs oncoming shift personnel regarding information relevant to the current shift.   The shift supervisor is responsible for ensuring shift personnel are well informed concerning departmental policies and procedures and that the policies and procedures are followed during their shifts.  The Shift Supervisor maintains attendance records and checks time sheets, coordinates field training for newly assigned Public Safety Officers and responds to emergency medical calls, natural emergencies, and security alarms.  Shift Supervisors attend and address public meetings and meetings with University staff and ensure that one member of the shift takes an AED with them on patrol.


Education: A high school diploma or the equivalent is required.

Experience: Twoyears of experience in law enforcement and/or public safety is required. Supervisory experience is required.  Additional experience in loss prevention, traffic control, parking issues, knowledge of safety practices/procedures, hazardous material recognition, and familiarity with emergency operations or radio communications is preferred.

Certification:  Annual certification for Adult/Child cardiopulmonary resuscitation (CPR) and Automatic External Defibrillators (AED) is required; proficiency will be demonstrated yearly. First Aid training will be completed every third year.  Must complete Missouri State University’s bicycle training course prior to using a bicycle on patrol.

Training: Successful completion of a 240-hour Public Safety Officer training academy prior to assignment or five years of experience as a Public Safety Officer at Missouri State University is required. 

Skills: Effective oral and written communication skills are required.  Must be able to assess safety and security events quickly and accurately.  Computer literacy is required.  Effective organizational skills are required.  Must be able to maintain control in highly stressful situations.

Other: A valid Missouri driver’s license is required.


1. Supervises the shift by making assignments, ensuring that one member of the shift has an AED with them on patrol, completing the weekly work schedule, maintaining attendance records, authorizing leave, performing annual performance evaluations for assigned employees , developing performance improvement plans as needed, documenting corrective actions, and giving commendations when commendable service is observed or reported.

2. Coordinates training and communication for the shift by communicating information from other supervisors, briefing shift personnel on information from the previous shift that is relevant to the current shift, reviewing reports, incident reports, and daily activity logs generated by officers assigned to the shift, monitoring time sheets to assure accuracy, assuring changes in policy and procedure are communicated, understood, and followed on the shift, checking with the Springfield Police about criminal activity on campus, providing or coordinating field training to newly assigned Public Safety Officers, assuring that shift personnel maintain currency in required certifications and attend scheduled training, visually inspecting officer’s uniforms to maintain standards, and monitoring and responding to email, mail box, and voice mail messages.

3. Helps to maintain public safety on campus by enforcing all university rules, regulations, policies, and parking and traffic regulations,  reporting violations, responding to medical emergencies, natural emergencies, and security alarms, and responding and assisting at all campus traffic accidents.

4. Helps to assure campus security by conducting visual surveys to determine unsafe areas, conducting injury site inspections, making interior and exterior light reports, alerting individuals of incorrect use of equipment, being familiar with dispatch center operations, inspecting fire prevention and fire fighting equipment, and checking building doors and locks. 

5. Contributes to departmental objectives by performing all duties of a Public Safety Officer, as described in the Public Safety Officer job description and ensuring that the oncoming shift is sufficiently staffed prior to authorizing the current shift to end its tour of duty.

6. Attends public meetings and seminars and presents material on safety and other topics relevant to the interests of campus safety and security and attends meetings with other University staff, faculty, or administration and presents information or provides discussion relevant to the goals of the department.

6. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Assistant Director of Safety.

7. Contributes to the overall success and morale of the Office of Safety and Transportation by adhering to the Department of Safety and Transportation Policy and Procedures Manual and performing all other duties and responsibilities as assigned in a professional manner.


The Public Safety Officer, Shift Supervisor is supervised by the Assistant Director of Safety and supervises the Public Safety Officers and student employees on his/her shift.




Factor 1: Educational Requirements of the Job

Level 2 - 100 Points: The job requires a high school diploma or equivalent.

Factor 2: Skill Requirements - Craft and Trade Skills

Level 3 - 550 Points: General mechanical or technical aptitude and specific knowledge and experience in a skill, craft, or trade. The ability to perform standard procedures, operations, and/or operate specific equipment, that is required through at least two years of experience and previous training is required.

Factor 3: Managerial Responsibility

Level 4 - 300 Points: Supervision of a work group including hiring, training, planning, and directing the work of permanent employees. At this level the job often requires close supervision, generally of a rather small number of employees, and it is frequently necessary to train and instruct others, and plan and direct work. Supervisory responsibilities consume moderate amounts of work time and may include input into the development of budgets, some financial and inventory control responsibility, and general work planning tasks. Most first-line supervisors or office managers are typically at this level.

Factor 4: Guidelines

Level 3 - 90 Points: Procedures and standards exist, but considerable latitude in applying procedures and selecting a sequence of activities must be exercised. The employee uses judgment in interpreting and adapting guidelines such as agency policies, regulations, precedents, and work directions for application to specific cases or problems. The employee analyzes results and recommends changes.

Factor 5: Contacts

Level 5 - 350 Points: The purpose is to influence or motivate others to engage in negotiation regarding common, everyday issues. Contacts may be with students, coworkers, or the general public, may be moderately unstructured, and may involve persons who may be uncooperative or who have opposing objectives. Contacts at this level require considerable interpersonal skill, particularly in persuasion, negotiation, and conflict resolution.

Factor 6: Work Environment

Level 4 - 100 Points: The work environment involves potential high risk and/or stress due to exposure to dangerous situations, hazardous materials, and/or unusual environmental stress from working in high risk situations and/or high noise levels, poor ventilation, and/or extremes of heat or cold. Protective gear and/or special equipment is normally required.

Factor 7: Physical Demands

Level 2 - 60 Points: Work requires some exertion such as standing for long periods of time, considerable walking, frequent bending kneeling, reaching, and stooping. May include occasional lifting of moderately heavy objects. Work may require specific but common physical abilities.

Factor 8: Responsibility for Facilities and Resources

Level 4 - 100 Points: At this level would be jobs in which the incumbent has the primary responsibility for the security of one or more facilities and the safety of the public within the facility. Jobs at this level might also involve total responsibility for the security and operation of expensive equipment used by others. Consequences of error would likely result in high risk of injury or death to self, other employees, or the public, and/or major damage to University assets.

Factor 9: Complexity

Level 3 - 450 Points: The work includes various duties involving different and unrelated processes and methods. Decisions regarding what needs to be done depend upon knowledge of the duties, priorities, commitments, policies, and program goals of the supervisor and the department and involve the analysis of the subject, phase, or issues involved in each project or assignment, and the course of action may have to be selected from many alternatives. The work involves elements that must be identified and analyzed to discern interrelationships.